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What You Need to Know About NC Medicaid Changes

The initial open enrollment period has closed for NC Medicaid Transformation. If you were required to change to a new NC Medicaid health insurance plan and did not enroll, the state has selected a new NC Medicaid health insurance plan for you. Your new NC Medicaid health insurance plan is for healthcare you receive on or after July 1, 2021.

You should have received a welcome packet and a new insurance card from your new NC Medicaid health insurance plan It is important that you bring your new health insurance card for your healthcare visits on or after July 1. Read more information.

How do I know if my Atrium Health doctor is in a new NC Medicaid health plan?

Atrium Health doctors and hospitals in the Charlotte Metro Area are in all NC Medicaid health insurance plans:

  • AmeriHealth Caritas NC
  • Carolina Complete Health
  • HealthyBlue
  • UnitedHealthcare
  • WellCare
  • NC Medicaid Direct

After July 1, you can change your health plan until September 30, 2021 for any reason. You can change your primary care provider for any reason through November 30, 2021.

  • To change your health insurance plan, contact the NC Medicaid Enrollment Broker.
  • To change your assigned primary care provider listed on your insurance card, contact your health plan.

Important: If you have a medical emergency, you should go to the closest hospital emergency room. Atrium Health hospitals provide services to all patients seeking treatment for an emergency medical condition. It doesn’t matter what health insurance plan you have or if you can pay for emergency services.

Looking for information on Wake Forest Baptist Health doctors and Hospitals? Learn which NC Medicaid plans include Wake Forest Baptist Health.

Why choose Atrium Health?

When you choose a health plan that includes Atrium Health you get:

  • The very best care from experts at Levine Cancer Institute, Levine Children's, Sanger Heart & Vascular Institute and more.
  • Access to award winning hospitals:
    • Atrium Health Carolinas Medical Center – Named a Best Hospital by U.S. News & World Report for 4 years in a row
    • Atrium Health Levine Children’s Hospital – Named a Best Children’s Hospital for 13 years in a row, and nationally ranked in 8 pediatric subspecialties
  • Access to the region’s largest primary care network. We have nearly 200 doctor’s offices, over 30 urgent care locations and virtual care options for all ages.

Frequently Asked Questions

The first open enrollment period ended May 21, 2021. The state selected a new NC Medicaid health insurance plan for people who were required to change plans and did not select a new health plan.

New plans will take effect on July 1, 2021. This means your new NC Medicaid health insurance plan is responsible for healthcare you receive on or after July 1, 2021.

You should have received a welcome packet and new insurance card from your new NC Medicaid health plan. It is important that you bring your new health insurance card for your health care visits on or after July 1. If you do not receive this information contact the NC Medicaid Enrollment Broker.

Yes, once the new NC Medicaid health insurance plans take effect on July 1, you can change your health plan for any reason through September 30, 2021.

To change your health plan, contact the NC Medicaid Enrollment Broker. You can call toll-free at 1-833-870-5500. The Enrollment Broker Call Center is open Monday - Saturday, 7 a.m. to 5 p.m.

Yes, once the new NC Medicaid health insurance plans take effect on July 1, you can change your primary care provider for any reason through November 30, 2021.

To change your primary care provider (PCP) within your current health plan’s provider network, please contact your health plan. Below are the health plan and their contact information.

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