Atrium Health Mercy Visitors Guide

We’ve put together some information we hope will be helpful to visitors.

Important Telephone Numbers

• Atrium Health Mercy: 704-304-5000
• Admitting: 704-304-5171
• Chaplain: 704-304-5909
• Customer Care Line: 704-355-8363
• Cafeteria: 704-304-1536
• Gift Shop: 704-304-5910
• Patient Accounts/Financial Counseling: 704-512-7000
• Security: 704-355-3333

Visitor Information

Visitors are an important part of the care of our patients. To allow our patients to rest and be safe, all visitors must follow these guidelines:

• Hand washing is the best way to prevent the spread of germs. Visitors are encouraged to wash their hands or use the hand sanitizer before and after visiting a patient.
• Wear a mask that covers their nose and mouth at all times (except while eating in select areas).
• There is no smoking on facility property.
• Maintain a quiet, calming environment for patients. Please refrain from any loud noises while at a facility.
• Do not visit if you have a contagious disease (cold, sore throat, pink eye, flu, vomiting, diarrhea, unexplained skin rash, or open draining sores).
• Look for “no visiting” and precaution signs before entering a patient room.
• You are responsible for following hospital rules and regulations affecting patient care. If asked, please step out of the room while we are taking care of the patient.
• You are responsible for being respectful of the property of other persons and of others in the waiting rooms.
• If a family member will be staying with you, please ask your nurse about securing a visitor badge. All visitors who stay beyond regular visiting hours must wear a visitor badge.

The Mercy Experience

At Atrium Health Mercy, a facility of Carolinas Medical Center, we’re proud to be one of the few Planetree-designated hospitals in the world. In keeping with the spirit of this patient-centered care program, Planetree focuses  on personalizing the healing process by providing a pleasant environment, nontraditional healthcare options, unprecedented access to family and friends, and full disclosure of medical information. Patient-centered care is at the heart of what we do.

Some of our unique complimentary services include:

• Aromatherapy
• Art program
• Bedside journals
• Bedside reporting
• Care partner program
• Community resource library
• Cookie baking
• Guest wireless internet
• Healing touch
• Herbs and vitamin consult
• Interfaith chapel
• Community outreach service
• Massage
• Music program
• Open medical records
• Open visitation
• Pet  visitation (certified  pet  therapy dogs)

To arrange for any of the following services for a patient, contact:

• Aromatherapy and Massage: 704-304-5003
• Herbs and Vitamin Information: 704-512-6040