We’ve put together some information we hope will be helpful to visitors.

Important Telephone Numbers

  • Carolinas HealthCare System Pineville: 704-667-1000
  • Chaplain: 704-667-2730
  • Clinical Care Manager: 704-667-1800
  • Customer Care Line: 704-355-8363
  • Gift Shop: 704-667-0435
  • Health Information/ Medical Records: 704-667-7850
  • Patient Accounts/ Financial Counseling: 704-512-7000
  • Security: 704-355-3333
  • Volunteer Services: 704-667-0430

Visitors are an important part of the care of our patients. To allow our patients to rest and be safe, all visitors must follow these guidelines:

  • Please wash your hands before visiting.
  • No more than two visitors at one time.
  • In general care areas, visitors must be at least 12 years old.
  • In the intensive care units, children younger than 16 must be screened by a nurse.
  • Please be quiet. No loud noises.
  • Do not visit if you have a cold, sore throat, pink eye, flu, vomiting, diarrhea, unexplained skin rash, open draining sores or any contagious disease.
  • Look for no visiting and precaution signs before entering the room.
  • If asked, please step out of the room while we care for the patient.
  • If you are visiting a new mom, please be aware that we are promoting a scheduled “nap time” from 2 to 4 p.m. Please try to avoid visiting new moms during these hours.
  • If a family member will be staying with you, please ask your nurse about securing a visitor’s badge. All visitors who stay beyond regular visiting hours must wear a visitor’s badge.
  • Only one family member may stay overnight in the patient’s room. In the ICU waiting rooms, only one visitor may stay. In other waiting rooms, no visitors may stay overnight.