Going to the hospital can be full of unknowns for you and your child. Here’s an idea of how you can prepare and what you can expect after admission.
Before your stay
- Get to know the hospital. Taking the time to figure out everything from where to park to where to eat will be a major burden off your shoulders.
- Learn everything you can. The more you know about your child’s condition or procedure, the better prepared you’ll feel.
- Talk to your child. Use an age-appropriate approach to prepare your child for their hospital visit and reassure them.
- Pack a bag. Don’t forget items that make your child feel as at home as possible. This checklist will help!
On the day of admission
- Arrive on time. Our admitting office will call you in advance to let you know when to be here.
- Head to the lobby for check-in. Just walk through the main doors of the hospital, and you’ll see our check-in team in the lobby.
- Get settled in. Whether your child is here for tests, treatment or a procedure, our team will guide you to the appropriate floor and room.
- Ask questions. And write down the answers and instructions from your child’s doctor so you don’t forget.
Visitor Restrictions
Atrium Health has begun easing some of its visitation restrictions, while ensuring COVID-Safe care standards are in place. Before your next visit, please review our full list of latest visitor policies, restrictions and exceptions. If you have any questions or concerns, your care team is here to help.
Patients at LCH and JGCC may have up to four (4) visitors at a time during visiting hours (12:30 p.m. to 8:30 p.m.)
- Parents and guardians are welcome to stay 24 hours a day.
- Check with your child's nurse before bringing children younger than 13 years old to visit.
Visitation exceptions:
- Up to two (2) parents or legal guardians may accompany minor patients (under the age of 18) any time of day during their stay.
- Visiting hour restrictions do not apply in maternity settings, nor in emergency departments or urgent care centers.
- Surgical patients with an early morning procedure may have one (1) visitor with them, even if arriving before 8 a.m.
- Visitors are not allowed for patients in a Behavioral Health unit.
- Patients with “high-risk” conditions, including those taking medications impacting immune systems, will not be allowed to have visitors. This includes infusion centers and oncology-related locations.
- Visitors are not allowed for patients who have been diagnosed with COVID-19 or are being tested for possible COVID-19.
- Please consult with your nurse if you have any questions.
Doctors may limit or expand visitation based on the needs or circumstances of an individual patient or their treatment plan. Visitors who do not comply with posted rules and staff instructions will be asked to leave.