Mask and Visitor Policies: Following CDC and state of NC guidance, masks are still required in all Atrium Health facilities. View our current visitor policy

Effective Friday August 20, 2021


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We know how important it can be to have someone by your side when you seek medical care. As we navigate each new phase of the coronavirus (or COVID-19) pandemic, Atrium Health is continually reevaluating our visitor policies. And we’re setting the national standard for COVID-Safe care, with enhanced safety measures across all locations.

Before your next visit, please review our latest visitor policies, restrictions and exceptions. If you have any questions or concerns, your care team is here to help.

  • Patients will not be allowed visitors:
    • If they have COVID-19 or might have COVID-19 (being tested) at any location
    • Patients under 18 will be allowed two (2) parents or guardian visitation in some of these situations.
  • Visitors must:
    • Wear a mask that covers their nose and mouth at all times (except while eating in select areas)
    • Have a health screening when they enter the building
    • Be at least 12 years old. (Children must be supervised at all times and are expected to follow all safety protocols.)
    • Be in good health (free from respiratory illness, fever, cough, etc.)
    • Stay in the patient room visiting the patient, they cannot roam the hospital
    • Follow all social distancing and safety guidance. This includes wearing masks, staying six feet from others and hand washing
  • If a visitor does not follow the guidance above it can cause serious safety concerns. They will be escorted out of the building in order to keep our patients and staff safe
  • Patients at Atrium Health skilled nursing facilities may be allowed limited visitors. Contact the patient’s facility to find out more about visitation for their facility.
  • Special circumstances will be managed by the treating physician and the facility leaders

One (1) visitor will be allowed for adult patients at acute care hospitals

Two (2) parents or guardians may visit patients under 18 years of age


  • Visitation times for hospitals are daily from 8 a.m. to 10 p.m. Visitors may switch during the same day.
  • Patients having surgery may have one (1) visitor with them until they are in their patient room, even if they arrive before 8 a.m.
  • Patients under 18 may have 2 parents or guardians visit any time of day.

Please also review the restrictions for all locations

Overnight Visitation

Patients may have one visitor overnight with the following exceptions:

  • Patient is Covid-19 positive or PUI
  • Minor patients under the age of 18 may have two (2) visitors/guardians at any time.

Special Considerations

  • Overnight visitors must stay at the patient’s bedside.
  • Waiting rooms and communal sleeping areas will remain closed.
  • Some visitors arrive with patients via entrances other than the main visitor entrance (ex. Surgery, Emergency, Heart Procedures). In the event a patient who entered through any entrance other than the main visitor entrance be admitted and the visitor chooses to stay overnight, the visitor will need to check-in at the main entrance and receive a visitor band during visiting hours (8:00 am – 10:00 pm). If the patient admission happens after visiting hours, the visitor may stay overnight and check-in at the main entrance during the next day’s visiting hours.
  • Special circumstances to be managed by treating physician and nursing unit leadership.
  • If a patient needs an in-room procedure that requires the visitor to leave the room, the visitor may wait in the hallway outside the patient room or go for a walk.
  • Visitor may switch between 8 a.m. and 10 p.m. Overnight visitors cannot switch.
  • Labor and Delivery
    • One (1) visitor, no restriction on visitation times
    • May have additional visitor as labor coach or doula
    • Labor coach or doula must leave within 2 hours after delivery
    • Patients who have COVID-19 or might have COVID-19 (being tested) are allowed 1 visitor
  • Before delivery (Antepartum)
    • One (1) visitor allowed to stay overnight
    • Patients will not be allowed visitors at any location, if they have COVID-19 or might have COVID-19 (being tested)
  • After delivery (Postpartum)
    • One (1) visitor allowed to stay overnight
    • Patients who have COVID-19 or might have COVID-19 (being tested) are allowed 1 visitor
  • Readmission after delivery
    • One (1) visitor allowed to stay overnight
    • Newborn allowed to stay with mom and does not count as a visitor
    • Patients who have COVID-19 or might have COVID-19 (being tested) are allowed 1 visitor
  • Labor Coach Guidelines
    • Inpatient maternity patients in labor will be allowed a labor coach, in addition to another visitor, for the duration of their labor, for a total of two (2) visitors allowed during labor and delivery. The full policy for inpatient maternity patients is:
    • Labor coach must be 18 years of age or older per visitation guidelines.
    • A labor coach will not be permitted if the patient has or is suspected of having COVID-19.
    • Labor coach or doula must leave within 2 hours of delivery
    • Patients are encouraged to carefully select their visitor and labor coach (if applicable) to reduce exposure to their newborn. If selecting someone outside of their household, it is recommended that the labor coach/visitor self-quarantine for 14 days prior to delivery date when possible.

Please also review the restrictions for  all locations.

  • Emergency Departments and Urgent Care centers patients are allowed 1 visitor any time of day. Visitors are allowed to switch during the visit
  • 2 parents or guardians are allowed if patients are under 18
  • If the Emergency Department is busy, visitors will not be allowed in waiting rooms. Visitors will have to remain outside the Emergency Department until the patient is placed in a room. Designated parking lots are available for visitors who are waiting.
  • Behavioral Health Emergency Departments will not allow visitors for adult patients because of limited space

Please also review the restrictions for all locations

Visitation Update – Children at Ambulatory Visits

Effective Wednesday, June 9, we are updating our visitation guidelines for ambulatory practices (excluding oncology).

Ambulatory practices will now allow children to accompany adults to adult outpatient appointments. This is to allow parents greater access to healthcare if they cannot get childcare. Patients are asked to only bring children to adult appointments if childcare is not available. If another adult is also with the patient, they will be asked to stay with the children in the waiting area or outside during the visit.

  • Visitors must:
    • For age 2 and older, wear a mask that covers their nose and mouth at all times (except while eating in select areas)
    • Have a health screening when they enter the building
    • Be in good health (free from respiratory illness, fever, cough, etc.)
    • Follow all social distancing and safety guidance. This includes wearing masks, and hand washing

Ongoing Guidance for Medical Practices and Doctor's Offices

  • 1 visitor will be allowed to come to doctor’s visits with adult patients
  • 2 parents or guardians are allowed to come to visits if patients are under 18
  • For special situations, the doctor will work with the office manager to find the best solution for the patient.
  • Visitors should be prepared to be available by cell phone once patient is ready to be seen or stay with patient (if there is not space in the building)

Please also review the restrictions for all locations

  • Inpatient rehabilitation facility visitations times are daily from 8 a.m. to 7 p.m.
  • One (1) visitor allowed per day
  • Visitors may switch during the same day, except for visitors for maternity patients.
  • Patients may have one scheduled overnight visitor to be arranged with facility leadership

Please also review the restrictions for all locations.

  • 1 visitor will be allowed for adult patients as waiting room social distancing requirements allow.
  • Visitors should be prepared to be available by cell phone once patient is ready to be seen or stay with patient (if there is not space in the waiting room)
  • The visitor must be at least 18 years old, in order to be the responsible party for the patient at discharge.

Please also review the restrictions for all locations

  • Patients receiving treatments for cancer are often immunocompromised and more vulnerable to infection. In general, we are allowing limited visitation at some of our locations. Please read the information about the particular location to understand the visitation rules. Regardless of location, two (2) parents or guardians are always allowed for patients under 18 years of age
  • Visitors are not allowed in the following locations:
    • LCI Infusion centers, vascular access and radiation oncology treatment areas
  • All other LCI office locations
    • One (1) visitor allowed, only if that visitor is fully vaccinated against COVID-19
    • Fully vaccinated means having received an approved COVID-19 vaccine and at least 2 weeks have passed since the final dose
    • If patient has an office visit and an infusion appointment, the visitor may accompany the patient to the office visit, but not to the infusion appointment
  • Carolinas Medical Center (CMC) Inpatient Hematology/Oncology (CMC 3T)
    • One (1) visitor allowed 8a-10p
  • Carolinas Medical Center 4B, CMC 4T
    • One (1) visitor per day, only if that visitor is vaccinated against COVID-19
    • Proof of vaccination is required
    • Vaccination is defined as having received an approved COVID-19 vaccine and at least 2 weeks have passed since the final dose
  • Exceptions, as determined by the treating physician and facility leadership, may include:
    • End of life circumstance
    • Certain communication barriers
    • Caregiver / Decision making
    • Physical, emotional, psychiatric problems where a caregiver is necessary

Please also review the restrictions for all locations.

Patients with COVID-19: One (1) visitor is allowed during end-of-life situations. Otherwise, visitors are not allowed.

  • Visitors must wear a gown, gloves and a surgical mask
  • The visitation time limit is 60 minutes
  • Physician and facility leadership will determine what is considered “end of life”

Non-COVID-19 Patients: Up to two (2) visitors are allowed at a time, and visitors may switch out during the day.

  • 2 visitors allowed overnight
  • Visitors need to maintain social distancing of 6 feet, which can be done by using the adjoining family room
  • Visitors must be screened before coming into the building
  • Visitors must remain masked
  • Common areas to remain closed

Visiting hours are location specific and will be posted and covered with patient and family during admission.

Please also review the restrictions for all locations.

Behavioral Health Charlotte & Behavioral Health Davidson:

  • Suspending visitation until further notice

Behavioral Health Units at Atrium Health Stanly and Atrium Health Kings Mountain:

  • Visitation is by appointment only
  • To keep everyone safe, we are limiting the number of visitors at any given time
  • Patients will be allowed one visitor during specific visitation hours
  • Visitors can switch during visitation hours, but only one visitor per patient allowed at a time

Please also review the restrictions for all locations.

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