Atrium Health Visitor Restrictions

• Visitors must:
• Wear a mask that covers their nose and mouth at all times (except while eating in select areas)
• Have a health screening when they enter the building
• Be in good health (free from respiratory illness, fever, cough, etc.)
• Follow all social distancing and safety guidance. This includes wearing masks, staying six feet from others and hand washing
• If a visitor does not follow the guidance above it can cause serious safety concerns. They will be escorted out of the building in order to keep our patients and staff safe
• Patients at Atrium Health skilled nursing facilities may be allowed limited visitors. Contact the patient’s facility to find out more about visitation for their facility.

Atrium Health understands the importance of keeping our patients and the people who care about them connected. Our goal is to help families and friends stay in touch. Atrium Health staff can share the resources and technology available to help patients communicate with other family and friends. Atrium Health encourages the use of FaceTime, Skype and other live video platforms to stay in touch with people in the hospital. In many hospital areas, Atrium Health can provide tablets to those who don't have the technology to communicate with loved ones.

• Visitation times for hospitals are daily from 8 a.m. to 10 p.m.
• Patients having surgery may have visitors with them until they are in their patient room, even if they arrive before 8 a.m.
• Patients under 18 may have 2 parents or guardians visit any time of day.

Levine Children’s Hospital (effective Monday, May 2, 2022)

• General Inpatient Units:
  • Patients admitted to the general inpatient units may have up to 4 visitors/caregivers at the bedside during the day, including siblings of any age. 
  • From 10 pm to 8 am, up to 2 adult visitors/caregivers over 18 years may stay with the patient. 
• Pediatric Critical Care Units (PICU/CVICU):
  • Patients may have 2 visitors/caregivers at the bedside at any given time. 
  • Open to sibling visitation 2 years and older.
Neonatal Units:
• Patients may have 2 visitors/caregivers at the bedside at any given time. 
• Open to sibling visitation 2 years and older.
• Bone Marrow Transplant (BMT) Unit 
  • Patients may have 2 visitors/caregivers at the bedside at any given time. 
  • Open to sibling visitation 2 years and older.

Please also review the restrictions for all locations

Overnight Visitation

Patients may have overnight visitors.

Special Considerations

• Waiting rooms and communal sleeping areas will remain closed.
• Some visitors arrive with patients via entrances other than the main visitor entrance (ex. Surgery, Emergency, Heart Procedures). In the event a patient who entered through any entrance other than the main visitor entrance be admitted and the visitor chooses to stay overnight, the visitor will need to check-in at the main entrance and receive a visitor band during visiting hours (8:00 am – 10:00 pm). If the patient admission happens after visiting hours, the visitor may stay overnight and check-in at the main entrance during the next day’s visiting hours.
• Special circumstances to be managed by treating physician and nursing unit leadership.
• If a patient needs an in-room procedure that requires the visitor to leave the room, the visitor may wait in the hallway outside the patient room or go for a walk.

• Visitation hours in the Emergency Departments are 24 hours a day, 7 days a week.
• Visitation hours in Urgent Care are during hours of operation.
• Behavioral Health Emergency Departments will not allow visitors for adult patients because of limited space

Patients with confirmed COVID-19 or suspected COVID-19 (i.e. being tested for Covid-19)

• Visitors are allowed.
• Visitor must wear a surgical mask that covers their nose and mouth or non fit tested N95/KN95 mask.
• Visitor may choose to wear a gown, gloves, and eye protection. These items will be provided upon request.
• Visitor must remain in the patient’s room with the door closed
• Visitors will not be allowed if the patient is receiving an aerosolizing procedure (i.e. BiPAP).
• Nursing leadership will monitor patients who are receiving aerosolizing treatments to assess if an in-person visit will occur.
• If it becomes evident a visit is necessary, nursing will work with the attending physician to coordinate the visit.

Please also review the restrictions for all locations

• Visitors must:
• For age 2 and older, wear a mask that covers their nose and mouth at all times (except while eating in select areas)
• Have a health screening when they enter the building
• Be in good health (free from respiratory illness, fever, cough, etc.)
• Follow all social distancing and safety guidance. This includes wearing masks, and hand washing

Please also review the restrictions for all locations

• Inpatient rehabilitation facility visitations times are daily from 8 a.m. to 7 p.m.

Please also review the restrictions for all locations.

Patients will not be allowed visitors if they have COVID-19 or might have COVID-19 (being tested) at any location

• Patients receiving treatments for cancer are often immunocompromised and more vulnerable to infection. In general, we are allowing limited visitation at some of our locations. Please read the information about the particular location to understand the visitation rules. Regardless of location, two (2) parents or guardians are always allowed for patients under 18 years of age
• Visitors are not allowed in the following locations:
• LCI Infusion centers, apheresis, vascular access and radiation oncology treatment areas
• All other LCI office locations
• Two (2) visitors allowed.
• If patient has an office visit and an infusion appointment, the visitor may accompany the patient to the office visit, but not to the infusion appointment
• Visitors must comply with masking and social distancing guidelines.
• Carolinas Medical Center (CMC) Inpatient Hematology/Oncology (CMC 3T)
• Open to full visitation.
• Visitors must comply with masking and social distancing guidance.
• Carolinas Medical Center 4B, CMC 4T
• One (1) visitor per day.
• Vaccination is NOT required.
• Visitors must comply with masking and social distancing guidance.
• Exceptions, as determined by the treating physician and facility leadership, may include:
• End of life circumstance
• Certain communication barriers
• Caregiver / Decision making
• Physical, emotional, psychiatric problems where a caregiver is necessary

Please also review the restrictions for all locations.

Visitation hours at hospice locations are 24 hours a day, 7 days a week.

Patients with COVID-19:

• Visitor must wear a surgical mask or a non-fit tested N95/KN95 mask if visitor prefers, that covers their nose and mouth.
• Visitor may choose to wear a gown, gloves, and eye protection. These items will be provided upon request.
• Visitors will be directed to a separate entrance.

Please also review the restrictions for all locations.

Behavioral Health Charlotte and Behavioral Health Davidson; Behavioral Health Inpatient Units at Atrium Health Stanly, Atrium Health Kings Mountain and Atrium Health Cabarrus Senior Behavioral Health Unit

• Visitation is by appointment only
• To keep everyone safe, we are continuing to offer staggered visitation for the inpatient behavioral health units due to space constraints and the need to assure adequate distancing.
• Patients will be allowed one visitor during specific visitation hours. This includes patients who have COVID-19 or might have COVID-19 (being tested) at any location.
• Visitors can switch during visitation hours, but only one visitor per patient allowed at a time
• Patients under 18 will be allowed two (2) parent or guardian visitors in some of these situations.
• Visitors must comply with Atrium Health visitor standards.
• Virtual options are available for all visitors.

Please also review the restrictions for all locations.

If a patient or family member feels their visitation rights have been violated, they may contact department leadership on their loved one’s unit, or the Atrium Health Customer Care Line at 800-821-1535 or via email: Customer.Care.Line@atriumhealth.org.

Additionally, patients or their family may contact:

• NC Division of Health Services Regulation Complaint Intake Unit 2711 Mail Service Center Raleigh, NC 27699 https://info.ncdhhs.gov/dhsr/ciu/filecomplaint.html, 919-855-4500
• The Joint Commission One Renaissance Blvd. Oakbrook Terrace, IL 60181 Fax: 630-792-5636 Website: www.jointcommission.org, then click “Report a Patient Safety Event”
• For Atrium Health Pineville only: Det Norske Veritas- GL (DNV-GL) 400 Techne Center Drive, Suite 100, Milford, OH 45150 Attn: Complaints, hospitalcomplaint@dnvgl.com , phone: 866-496-9647, www.dnvglhealthcare.com “Hospital Complaint” link on right side