Atrium Health Employee Assistance Program (EAP)

As one of the leading health care systems in the nation, Atrium Health helps companies in 28 states maintain a healthy, productive workforce through our comprehensive Employee Assistance Program (EAP).

If you are an Atrium Health employee, visit our teammate EAP page for more information or to access the portal.

When you offer your employees our EAP, they gain access to free, convenient and confidential assessments, counseling and support services. These resources assist them in managing various work-life issues that can impact not only their personal well-being but also their work performance.

Professional mental health counselors within Atrium Health or one of our experienced affiliates help employees address general and work-related stress, marital and family issues, financial concerns, grief and loss, mental health challenges, drug and alcohol use disorders and more.

What is an EAP?

An EAP is a helpful and much-needed resource to guide and support your team as they manage life’s challenges. By encouraging a healthy work environment, you help increase productivity and build a more resilient workforce.

EAPs have also been linked to lower rates of:

• Absenteeism
• Employee turnover
• Employee grievances/complaints
• Medical disability

An EAP helps reduce your medical spend and saves money on healthcare costs too. So you can have more resources to support and grow your business.

What are the Benefits of an EAP?

Improving the health and wellness of your employees through an EAP comes with many benefits, including:

Increased workforce productivity

Employers who use an EAP had a 63% improvement in absenteeism 90 days after starting the program.

Human resources support

We offer ongoing counsel to human resource managers to help them in developing and rolling out important programs and protocols, including drug positives and mandatory supervisory referrals. Our team also provides ongoing consultation to business and organizational leaders to help with growth planning and employee engagement opportunities.

Leadership development

We offer unlimited leadership development and training both individually and in groups. We’re dedicated to helping your team reach new heights.

Highly skilled care team

Our licensed and experienced counselors are dedicated to EAP clients. They all hold master's or doctorate degrees, and some have additional credentials such as:

• Certified employee assistance professional
• Certified substance abuse counselor
• National certified counselor
• Licensed professional counselor
• Licensed marriage and family therapist
• Licensed clinical mental health counselor
• Licensed independent social worker
• Licensed marriage and family therapist

Hands-on support

Account managers work alongside you to ensure employees understand the services and insurance options.

Why Choose Us for EAP Services?

By taking advantage of this program, you and your employees have access to an array of services and wellness information to help face life’s challenges. These include:

• Confidential assessments and counseling for employees and their family members through our EAP team.
• Online and in-person instructional seminars on a variety of topics, such as budgeting, stress management and dealing with difficult coworkers.
• Extensive prevention and wellness information, advice and tools through a secure online portal branded with your company’s logo.
• Referrals to other community resources, such as child or elderly care, credit or legal counseling, long-term therapy and treatment centers.
• 24-hour access to our clinician-staffed call center
• Unlimited on-site crisis response services within 24 to 72 hours after a traumatic workplace event occurs to help those affected recognize and cope with thoughts and feelings with a trained counselor.

As an employer, we’ll work with you to ensure you have all the resources you need to succeed. This includes:

• An account manager specifically assigned to your company and customized log-in/portal
• Unlimited leader consultation/development and trainings for transitions, crises or to assist leaders relay information in a way that helps employees understand the information without feeling fear, blame or judgment. In addition, we offer individual and group trainings to address key areas such as communication, leading through influence, emotional intelligence and personal leadership growth.
• Monthly newsletters to help equip managers and supervisors with timely wellness tips and resources
• EAP orientation sessions for all employees
• Monitoring and monthly follow-up for EAP clients who have had a positive drug screen or disciplinary action due to alcohol and/or drug use
• Quarterly utilization reports that provide general demographics about service usage to improve overall quality
• Site visits from counselors
• On-site health fairs

Affiliate forms

• Client information record – please complete and fax to 704-355-7287
• Service contact
• Client satisfaction survey – for affiliate clients
• Affiliate guidelines
• Intake summary
• Confidentiality policy
• HIPAA/notice of policy

Contact us

Let’s start improving productivity and engagement for your company today. Together, we’ll foster a supportive work culture your employees will recognize and appreciate. Fill out this form to learn more and get started.