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Safety and Appointment Updates

Whatever your medical needs are, we’re here for you – with COVID-Safe care. We’re setting the national standard with innovative safety measures, so you feel comfortable and confident each time you visit. See what we’re doing to keep you COVID-Safe.

To schedule an appointment, call your doctor’s office or 704-444-2400. We’ll help you decide if your next visit should be in person, by phone or a video chat. Before your first video visit, your doctor's office will let you know which platform to use. Then follow these setup instructions:

In a medical emergency, go to an emergency room or call 911 right away.

One in four Americans experiences a mental health issue. No one should be alone on the journey to recovery from a mental illness or substance use disorder.

Atrium Health’s integrated system of inpatient, outpatient, school-based, crisis and residential treatment programs, makes us the most comprehensive behavioral healthcare provider in the region.

We can help you 24/7

What is behavioral health?

Behavioral health means mental and emotional well-being. From those struggling with mental illness – such as depression or personality disorder – to those with substance use disorder or other addictive behaviors, treatment is key to taking back control of their lives.

Behavioral health services overview at Atrium Health

Behavioral health treatment philosophy

We believe people seeking help for mental illness or substance use disorders should feel empowered and supported – not ashamed or embarrassed.

With a specific focus on integrating behavioral health into primary care, Atrium Health’s behavioral health team is creating a forward-thinking approach to providing care to people dealing with mental health issues.

We choose to focus our efforts on:

  • Screening for and detecting mental illness early by working with primary care doctors
  • Treating mental illness in its early stage
  • Educating our communities about mental illness and substance use disorders

Behavioral health assistance – we can help you 24/7

Atrium Health has a crisis intervention help line, staffed by masters-level mental health professionals and registered nurses available 24-hours a day, seven days a week. The team answering the phone can also make referrals to behavioral health specialists and offer information on community behavioral health resources.

Atrium Health also has the only free-standing, dedicated psychiatric emergency room in the Charlotte, NC region. This ER is for children, adolescents and adults experiencing a mental health crisis and is located at Atrium Health Behavioral Health, a facility of Carolinas Medical Center, 501 Billingsley Road, Charlotte, NC 28211.

Behavioral health services for adults

Atrium Health evaluates, diagnoses and treats adults aged 18 and older who are experiencing a mental illness. We provide a range of treatment options, therapeutic approaches and state-of-the-art medical interventions.

Behavioral health services for children and teens

Young people with behavioral or emotional problems often struggle at home and in school. Problems making friends, succeeding in school and participating in extra-curricular activities can become serious issues for children and teens. Our behavioral health specialists can help.

Atrium Health behavioral health locations

Atrium Health’s comprehensive, integrated system of inpatient, outpatient, school-based, crisis and residential treatment programs, makes us the most comprehensive behavioral healthcare provider in the region.

Atrium Health behavioral health resources

Mental health first aid for the community

At Atrium Health, we support the growth of healthy communities. We offer a course called Mental Health First Aid (MHFA). MHFA teaches you how to identify, understand and respond to signs of mental illness and substance use.

Learn more about the program

Behavioral health resources in the community

There are many local organizations in the area that can help you or a loved one dealing with a mental health issue or substance use disorder. Receive the additional support you need.

View a list of local and national resources