Financial Assistance
Atrium Health strives to provide financial assistance based on a patient’s ability to pay while modeling the Atrium Health core value of “Caring”.
The financial assistance programs are designed to ensure assistance is provided to patients demonstrating a financial need and to ensure Atrium Health complies with any required Federal or State regulations related to financial assistance. Those eligible for financial assistance will never be billed more than the amounts generally billed (AGB) to an insured patient. Atrium Health uses the look-back method to calculate AGB. For more information on the calculation for AGB, contact Patient Customer Service at 704-512-7171 or 844-440-6536.
Download information about our patient billing and financial assistance programs.
Know the Cost of Your Care and Your Payment Options
Financial Assistance Programs at Atrium Health
Financial Assistance
Our Financial Assistance program is for North Carolina, South Carolina, Georgia or Alabama residents who have received services at Atrium Health and demonstrate a financial need.
Learn more and applyFinancial Assistance Scoring (FAS)
FAS is an automatic process of reviewing outpatient services for financial assistance without patients needing to complete an application. FAS is for North Carolina, South Carolina, Georgia or Alabama residents who are uninsured and received hospital outpatient or medical group services.
Learn more and applyCommunity Sliding Fee Discount Program
It is the policy of Atrium Health that NHSC-approved sites are to provide essential services regardless of the patient's ability to pay. Discounts are offered based on family size and annual income and are available for those that qualify.
Learn more and applyFinancial assistance eligibility is based on household income as compared to the federal poverty guidelines (FPG).
Based on the number of people living in your household and your family’s annual income, the chart below helps to show the income levels that qualify for 100% financial assistance.
| Family size | Federal poverty level | 100% discount for income below: |
| 1 | $15,650 | $46,950 |
| 2 | $21,150 | $63,450 |
| 3 | $26,650 | $79,950 |
| 4 | $32,150 | $96,450 |
| 5 | $37,650 | $112,950 |
| 6 | $43,150 | $129,450 |
| 7 | $48,650 | $145,950 |
| 8 | $54,150 | $162,450 |
Discount Programs at Atrium Health
Hardship Discount Program *
This program is designed to assist North Carolina, South Carolina, Georgia or Alabama residents who have had a catastrophic medical event resulting in large medical bills and are not eligible for financial assistance based on their income.
Eligibility is based on patients requesting a review and a determination of financial need. Financial need is determined by comparing a patient’s total household income to the total remaining balance:
- Uninsured patients: the patient’s total remaining balance after the uninsured discount is applied.
- Insured patients: the patient’s total remaining balance after payment by all third parties.
To be eligible for a hardship discount, the patient’s total remaining balance must be greater than 10% of the patient’s total household income.
Atrium Health Hardship Discount Application
* Patients seeking a hardship discount should inquire about this program by calling the customer service department at 704-512-7171 or 844-440-6536 after receiving their first statement.
Uninsured Discount
Uninsured patients will receive a 50% discount off gross charges on all medically necessary services.
The uninsured discount is applied automatically, and no action is needed by the patient to receive this discount. This program is available to all uninsured patients.
For questions about Atrium Health's uninsured discount program, please call Patient Customer Service at 704-512-7171 or 844-440-6536.
Atrium Health’s Financial Assistance Programs Elevate Hope and Advance Healing for ALL.
North Carolina Residents Only
As part of our deep commitment to the communities we serve, our policies are aligned with the North Carolina Debt Mitigation initiative, aimed at preventing the accumulation of medical debt. For more information, please see the Atrium Health NC Hospital Medical Debt Mitigation Policy (MDMP) below.
- Atrium Health Financial Assistance Application PDF
- Atrium Health Financial Assistance Policy PDF
- Atrium Health Hardship Discount Application PDF
- Advocate Health Billing and Collections Policy PDF
- Atrium Health Plain Language Summary PDF
- Atrium Health Non-Provider Participant List PDF
- North Carolina Medical Debt Mitigation Policy (MDMP)
Access to Emergency Care
In 1986, Congress enacted legislation to ensure that all members of the public have access to emergency treatment, regardless of ability to pay. This legislation, known as the Emergency Medical Treatment and Labor Act (or EMTALA), imposes specific obligations on Medicare-participating hospitals that offer emergency services. These obligations include medical screening, assistance with labor and delivery, and medical transfer as needed.
Read the complete text of Atrium Health's CMC EMTALA Policy ( PDF ).