Financial Assistance

About the program

The CAFA program is for North Carolina, South Carolina, Georgia or Alabama residents who have received hospital inpatient or observation services and demonstrate a financial need. It also includes hospital outpatient and medical group services that resulted in a balance greater than or equal to $10,000.

Uninsured patients with these types of services will be reviewed by the Coverage Assistance Services department to determine if they are eligible for other coverage opportunities. If a patient fully cooperates with this process and no source of coverage is available, their account will be evaluated for CAFA based on income as compared to federal poverty guidelines (FPG).

Patients with income less than or equal to 300% of FPG will receive 100% financial assistance. Patients between 301% and 400% of the FPG will qualify for partial assistance. Interest free payment options are available to assist patients in paying their remaining balance.

How to apply:

Patients can apply online through the application portal or by downloading an application and mailing it to Atrium Health Coverage Assistance Services:

Contact Patient Customer Service at 704-512-7171 or 844-440-6536 to receive an application by mail or obtain an application in person in the hospital facility’s admitting office.

The Coverage Assistance and Financial Assistance policy and documents are available on the Atrium Health website here. Copies are available, free of charge, in person, in the hospital admitting offices or by mail by calling Patient.

About the program

The Financial Assistance Scoring program is for North Carolina, South Carolina, Georgia or Alabama residents who are uninsured patients and have received hospital outpatient or medical group services that resulted in a balance less than $10,000.

Each account will be automatically reviewed for financial assistance prior to billing. Eligibility is based on a financial assistance score from a third-party vendor that indicates the likelihood a patient lives in poverty. Patients with qualifying accounts will be extended a 100% adjustment and will not receive a bill.

Patients with a qualifying score are not required to take any action. Patients found ineligible for hospital outpatient services will receive a letter indicating the account was found ineligible. Uninsured patients with hospital services who are not eligible through FAS may choose to apply for a full review.

How to apply:

Patients can apply online through the application portal or by downloading an application and mailing it to Atrium Health Coverage Assistance Services:

Contact Patient Customer Service at 704-512-7171 or 844-440-6536 to receive an application by mail or obtain an application in person in the hospital facility’s admitting office.

The Coverage Assistance and Financial Assistance policy and documents are available on the Atrium Health website. Copies are available, free of charge, in person, in the hospital admitting offices or by mail by calling Patient.

Financial assistance for under-insured patients is only available through the Georgia Indigent Care Trust Fund (ICTF) state program for Georgia residents receiving certain hospital services in Georgia. Funding for this program is subject to annual thresholds. These patients can apply by submitting a CAFA application.

100% financial assistance will be provided to patients who are at or below 300% of FPG.

(Uninsured GA residents are provided ICTF financial assistance through the CAFA & FAS processes)

How to apply:

Patients can apply online through the application portal or by downloading an application and mailing it to Atrium Health Coverage Assistance Services:

Contact Patient Customer Service at 704-512-7171 or 844-440-6536 to receive an application by mail or obtain an application in person in the hospital facility’s admitting office.

The Coverage Assistance and Financial Assistance policy and documents are available on the Atrium Health website. Copies are available, free of charge, in person, in the hospital admitting offices or by mail by calling Patient.