Financial Assistance

About the program

The CAFA program is for North Carolina, South Carolina, Georgia or Alabama residents who are uninsured patients and have received hospital inpatient services or observation services. It also includes hospital outpatient and medical group services that resulted in a balance greater than or equal to $10,000.

Uninsured patients with these types of services will be reviewed for CAFA by the Atrium Health Coverage Assistance Services department. A counselor will interview the patient and determine if they are eligible for other coverage opportunities. If a patient fully cooperates with this process and no coverage is available, their account will be evaluated for financial assistance based on their income as compared to federal poverty guidelines (FPG).

Patients with income less than or equal to 200% of FPG will receive 100% financial assistance. Patients between 201% and 400% of the FPG will qualify for partial assistance. Interest free payment options are available to assist patients in paying their remaining balance.

How to apply:

Patients can apply online through the application portal or by downloading an application and mailing it to Atrium Health Coverage Assistance Services:

The Coverage Assistance and Financial Assistance policy and documents are available on the Atrium Health website here. Copies are available, free of charge, in person, in the hospital admitting offices or by mail by calling Patient.

About the program

The Financial Assistance Scoring program is for North Carolina, South Carolina, Georgia or Alabama residents who are uninsured patients and have received hospital outpatient or medical group services that resulted in a balance less than $10,000.

Each account will be automatically reviewed for financial assistance prior to billing. Eligibility is based on a financial assistance score from a third-party vendor that indicates the likelihood a patient lives in poverty. Patients with qualifying accounts will be extended a 100% adjustment and will not receive a bill.

Patients with a qualifying score are not required to take any action. Patients found ineligible for hospital outpatient services will receive a letter indicating the account was found ineligible. Uninsured patients with hospital services who are not eligible through FAS may choose to apply for a full review.

Uninsured patients receiving Emergency Department services and are eligible for FAS may be responsible for a $75.00 copay depending on state residency. No patient will be denied access to services due to their inability to pay. Patients receiving medical group services may be eligible for FAS on a discounted/sliding fee of $0-$50.00 based on family size and income.

How to apply:

Patients can apply online through the application portal or by downloading an application and mailing it to Atrium Health Coverage Assistance Services:

The Coverage Assistance and Financial Assistance policy and documents are available on the Atrium Health website here. Copies are available, free of charge, in person, in the hospital admitting offices or by mail by calling Patient.

Financial assistance for under-insured patients is only available through the Georgia Indigent Care Trust Fund (ICTF) state program for Georgia residents receiving certain hospital services in Georgia. Funding for this program is subject to annual thresholds. These patients can apply by submitting a CAFA application.

100% financial assistance will be provided to patients who are at or below 200% of FPG. Under-insured patients eligible or currently enrolled in Medicaid or Medicare are not eligible for this program. Patients will be required to cooperate with the coverage assistance process to determine eligibility for other coverage options prior to being extended financial assistance.

(Uninsured GA residents are provided ICTF financial assistance through the CAFA & FAS processes)

How to apply:

Patients can apply online through the application portal or by downloading an application and mailing it to Atrium Health Coverage Assistance Services:

The Coverage Assistance and Financial Assistance policy and documents are available on the Atrium Health website here. Copies are available, free of charge, in person, in the hospital admitting offices or by mail by calling Patient.