Visitor Restrictions Update: Due to COVID-19, visitor restrictions are in place. Learn more.

Now offering: Pediatric Urgent Care video visits, with Levine Children’s providers.

Benefits of video visits

Available for all ages

Available for all ages

Offered 24/7

Offered 24/7

No Appointments Needed

No appointment required

Prescriptions if Needed

Prescription if recommended

Pediatric Urgent Care Video Visit

  • For newborns to age 17
  • Trusted healthcare providers available 24/7
  • Levine Children’s pediatricians available 8 a.m. to 10 p.m.

For tech support, call #dynamicphone. Then press 1 when prompted.

*Many health insurance plans are temporarily covering some or all of the cost of video visits.
Atrium Health will bill your insurance. If you have specific coverage questions,
please call your insurance plan or contact your employer.

Commonly Treated Conditions

Flu-like symptoms

Cold or flu* symptoms

Seasonal allergies

Seasonal allergies

Pink eye

Pink eye

Minor Skin Issues

Minor skin issues, including lice

Urinary Tract Infections

Adult female urinary tract infections (UTI)

Upset stomach

Upset stomach

Newborn worries

Newborn worries

.

How to start a visit

Sign up

1. Go to MyAtriumHealth or download the app.

Sign up

2. Log in or sign up for a MyAtriumHealth account.

Provider

3. Follow the steps to select your visit type, eCheck-In and start your visit.

Get the free MyAtriumHealth app

Apple Store
Google Play Store

Frequently asked questions

What’s an Urgent Care video visit?

Urgent Care video visits from Atrium Health let you have a live video chat with a qualified healthcare provider, 24 hours a day, 7 days a week. All you need is a camera-enabled tablet, smart phone or computer with internet connection.

To start a visit, create a MyAtriumHealth account or sign in to an existing one.   

Who can have an Urgent Care video visit?

Video visits are available to all ages – from newborns to adults. You must be in North Carolina or South Carolina, at the time of your visit.

How much does a visit cost?

Insurance coverage varies, and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage. Back to top

What conditions can be treated using an Urgent Care video visit?

Urgent Care video visits can be used to treat a wide range of minor conditions, including:

  • Cold, cough and bronchitis
  • Coronavirus, or COVID-19
  • Conjunctivitis/pink eye
  • Female urinary tract infections (UTI) in adults
  • Flu symptoms, for patients 5 and older
  • Lower back pain
  • Newborn worries, including feeding
  • Seasonal allergies
  • Sinus and upper respiratory infections
  • Skin conditions, including rashes and lice
  • Upset stomach, including constipation and diarrhea

Children with the following conditions will require an in-office visit:

  • Ear infection
  • Shortness of breath
  • Strep throat
  • Urinary tract infection (UTI)
  • Wheezing

If you need emergency medical care, please call 911 right away. Back to top

Do I need an appointment?

No appointment is needed.

Back to top

How can my dependents start an Urgent Care video visit?

If you have proxy access to your child or dependents in your MyAtriumHealth account:

  1. Log in and select the account for your child or dependent.

If you do not have proxy access for your child or dependent in your MyAtriumHealth account:

  1. Select the option “I don’t have an account.”
  2. Answer a few quick questions about your location and who the visit is for.
  3. Follow the steps to sign up and start your visit.

If you or your dependent does not have a MyAtriumHealth account:

  1. Select the option “I don’t have an account.”
  2. Answer a few quick questions about your location and who the visit is for.
  3. Follow the steps to sign up and start your visit.

What can I expect during a visit?

Most visits last about 15 minutes:

  1. Have a valid form of photo identification ready, like a driver’s license, military identification, passport or state -issued identification card.
  2. After you sign up for a video visit, complete eCheck-in and then Begin Video Visit. A waiting room will open in your web browser where you will wait until your provider is available to join.
  3. Get connected to a healthcare provider who will evaluate your symptoms and discuss treatment options with you.

After your visit, the details will be added to your electronic medical record, so your primary care doctor can connect with you seamlessly if you need follow-up care. Back to top

Can I get a prescription if needed?

Yes, medications may be prescribed if the provider decides this is an appropriate course of treatment. They’ll be sent to the pharmacy of your choice. Certain controlled medications may not be prescribed through Atrium Health video visits. Back to top

Is my visit private and secure?

Yes. The Atrium Health video visit technology uses a patented system to ensure every visit is HIPAA compliant, secure and confidential. Back to top

I don’t see my question listed here. Where can I learn more?

For answers to any other questions or help enrolling, call our video visit support team at 855-799-0044, then press 1 when prompted.



Patients must be in North Carolina or South Carolina at the time of visit.

† Insurance coverage varies, and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage.

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