Visitor Restrictions Update: We’re continuing to ease some of the visitor restrictions, while ensuring COVID-Safe standards are in place. Learn more.

THE BENEFITS OF VIDEO VISITS

Open 24/7

Open 24 hours a day, 7 days a week

No Appointments Needed

No appointment required

Prescriptions if Needed

Prescription if recommended

$0 

 

$0 per visit for Teal Premier members*

SEE HOW IT WORKS

COMMONLY TREATED CONDITIONS

Flu-like symptoms

Cold or flu-like symptoms

Seasonal allergies

Seasonal allergies

Pink eye

Pink eye

Minor Skin Issues

Minor skin issues

Urinary Tract Infections

Female urinary tract infections

Lower Back Pain

Lower back pain

IT'S EASY

Sign up

1. Sign up as a Virtual Visit member

Log in

2. Log in to our site and choose a provider 

Tell us About Yourself

3. Tell us the reason for your visit and select Teal Premier as your insurance

Provider

4. Visit with a provider

GET THE FREE VIRTUAL VISIT APP

Apple Store
Google Play Store

Frequently Asked Questions

What is Atrium Health Virtual Visit?

Atrium Health Virtual Visit provides live access to a provider via a camera-enabled tablet, smart phone or computer 24 hours a day, seven days a week.

Can I use Atrium Health Virtual Visit for emergency care?

No. If you need emergency care, please call 911. Back to top.

Do I need to enroll to use this service?

Yes, enrollment is required before using the service, and it's free. Enrollment takes only a few minutes and it is recommended you enroll before treatment is needed. For questions during the enrollment process, simply call 855-438-0010. Back to top.

Can I get a prescription if needed?

Yes, medications may be prescribed if the provider decides this is an appropriate course of treatment. Certain controlled medications may not be prescribed through Atrium Health Virtual Visit. Prescriptions will be sent to the pharmacy of your choice. Back to top.

How is an Atrium Health Virtual Visit different from other virtual services?

Many other virtual services require you to schedule an appointment to access virtual care with a provider. With Atrium Health Virtual Visit, no appointment is necessary. You just need an internet connection to speak in real-time with a qualified provider. Your Virtual Visit will also be added to your electronic medical record, so your primary care doctor may connect with you seamlessly if follow-up care is necessary. Back to top.

How do I access care?

Atrium Health Virtual Visit for Teal Premier members can be accessed from AtriumHealth.org/VirtualVisitTP, or you may download the free mobile app from your device's mobile app store by searching for Atrium Health Virtual Visit. For questions, call 855-438-0010. Back to top.

Do I need to provide photo identification to use this service?

  • Yes, you will need a valid form of photo identification to use Atrium Health Virtual Visit. Acceptable forms of identification include:
  • Driver's License
  • Military Identification
  • Passport
  • State Issued Identification Card

For questions call 855-438-0010 to speak with our Virtual Visit support team. Back to top.

What technology is required for Atrium Health Virtual Visit?

As long as the device has internet access, a web camera and video capability, you may use a computer, tablet or smart phone. A mobile app is available for members using the iOS (iPhone, iPad or iPod Touch) or Android mobile platform. Back to top.

What conditions can be treated using Atrium Health Virtual Visit?

You can participate in a Virtual Visit for a wide range of issues, such as:

  • Seasonal allergies
  • Cold, cough, bronchitis and flu
  • Sinus and upper respiratory infections
  • Conjunctivitis/pink eye
  • Skin conditions
  • Lower back pain
  • Female urinary tract infections

Back to top.

What will happen during my visit?

Once you are enrolled, your Atrium Health Virtual Visit begins with a few short questions about the reason for your visit and is followed by a brief session with a Virtual Visit representative who will confirm your personal information and your symptoms. You will then be connected to a provider who will evaluate your symptoms and discuss treatment options with you. Your visit with a provider will typically last about 15 minutes. Back to top.

Do I need to schedule an appointment for an Atrium Health Virtual Visit?

No. Visits happen in real time, when you need them. Back to top.

Is my visit private and secure?

Yes. The Atrium Health Virtual Visit technology uses a patented system to ensure every visit is HIPAA compliant, secure and confidential. Back to top.

Who provides care during an Atrium Health Virtual Visit?

Your visit takes place with a qualified provider. Back to top.

Where can I use Atrium Health Virtual Visit?

Atrium Health Virtual Visit is currently available to eligible members who are physically located in North Carolina or South Carolina at the time of care. Back to top.

Where can I get more information?

Call 855-438-0010 to speak with our Virtual Visit support team. Back to top.

Patients must be in North Carolina or South Carolina at the time of visit.

* For those who are not Teal Premier members, insurance coverage varies and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage.

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