Frequently Asked Questions
What is eVisit?
eVisit is an easy and affordable way to connect with a healthcare provider
online, anytime you need care. A treatment option offered exclusively to
Atrium Health patients, eVisit is ideal for the treatment of relatively
minor conditions that still need medical attention.
How does eVisit work?
It’s easy! All you need is an internet connection and a MyAtriumHealth account. Once logged into MyAtriumHealth, you can choose eVisit as a care option. If you are scheduling an eVisit for your child, choose your child’s chart before choosing eVisit as a care option. After answering a series of questions about your medical history and current symptoms, a provider will review the symptoms and will respond within 4 hours**. A diagnosis and recommended treatment plan will be sent through a secure health message to your MyAtriumHealth account.
In some cases a provider may not be able to provide a diagnosis through eVisit. In that case, a secure message with a recommendation for next steps will be sent to you.
What technology is required for Atrium Health eVisit?
As long as the device has internet access and you have an MyAtriumHealth
account, you may use a computer, tablet or smart phone. You may access
MyAtriumHealth on your mobile phone via the MyAtrium mobile app, which is
available for use on the iOS (iPhone, iPad or iPod Touch) or Android
mobile platform. Back to top.
Who can use eVisit?
eVisit is available to any patient with a MyAtriumHealth account, who’s been seen at an Atrium Health facility or had an Urgent Care Video Visit in the past 36 months. You must be in North Carolina, South Carolina, or Georgia when the eVisit is submitted.
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How do I start an eVisit?
- Once you log into MyAtriumHealth, select “Start an eVisit” on the home page. If you are scheduling an eVisit for your child, you must choose your child’s chart before selecting “Start an eVisit”
- Choose your symptom from the list and answer a few questions about your symptoms and medical history
- Submit your payment method
- A provider will send you a secure message through MyAtriumHealth within 4 hours** of receiving your eVisit questionnaire
If the provider recommends a prescription, it will be sent to your pharmacy.
Can I use eVisit for emergency care?
No. If you need emergency care, please call 911.
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What conditions can be treated using eVisit?
You can use eVisit for a wide range of issues, including:
Newborn to 12 years:
- Allergies (2+ years)
- Diaper rash (0-4 years)
- Lice (1+ years)
- Pink eye (2+ years)
- Poison ivy (3+ years)
- Sunburn (1+ years)
- Thrush (0-18 months)
Adults, 18+
- Cold, cough, bronchitis and flu
- Seasonal allergies
- Sinus issues
- Urinary tract infections
- Yeast infections
See a full list of conditions treated when you
log in to
MyAtriumHealth. Back to top.
Do I need an appointment to use eVisit?
No. eVisits fit your schedule – you can start an eVisit any time.
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Can I get a prescription if needed?
Yes. Medications may be prescribed if the provider decides it is
appropriate. Certain controlled medications may not be prescribed through
eVisit. Learn more about
antibiotics and fighting infections properly.
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Is my eVisit private and secure?
Yes. eVisit takes place in the MyAtriumHealth portal. MyAtriumHealth
complies with HIPAA regulations and uses the latest encryption technology
to ensure your health information is kept private and secure.
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Is eVisit safe?
Yes. Safety and quality care are extremely important to Atrium Health. We
have thoroughly researched and tested eVisit to ensure it meets our high
standards of evidence-based care. Back to top.
eVisits are reviewed and diagnosed by a pool of Atrium Health licensed
physician assistants and nursed practitioners trained in virtual care. The
questions you will be asked during your eVisit are structured to ensure
the appropriate diagnosis and treatment plan are delivered. If the
provider believes the symptoms are too complex or require an in-person
visit, they will follow up with options for care.
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Who provides care through an eVisit?
An Atrium Health licensed physician assistant or nurse practitioner trained to diagnose and treat illnesses through virtual care will handle your visit. For pediatric eVisits, an Atrium Health Levine Children’s licensed pediatrician or nurse practitioner will handle your visit. Back to top.
Will my insurance cover eVisit?
Some health insurance plans cover the total cost of an eVisit.
Other insurance coverage varies and services may be subject to any
applicable copays, coinsurance and deductibles within your health plan.
Please call your insurance provider for more information on your specific
plan coverage. Back to top.
Will I be charged if my condition cannot be diagnosed and treated with
eVisit?
No. If the provider cannot provide a diagnosis and treatment plan based on
your eVisit submission, you will not be charged.
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Who do I contact for support during my eVisit?
For help with an eVisit, call the Support Team at
844-556-6736 or email
eVisits@atriumhealth.org.
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**In North and South Carolina:
You will receive a diagnosis and treatment plan within 4 hours.
In Georgia:
For eVisits submitted between 8 a.m. and 5 p.m. Monday to Friday (excluding holidays), you will receive a diagnosis and treatment plan within 4 hours.
For eVisits submitted between 5 p.m. and 8 a.m. or on a holiday/Saturday/Sunday, you will receive a diagnosis and treatment plan by 11 a.m. the next business day.
