Visitor Restrictions Update: Due to COVID-19, visitor restrictions are in place. Learn more.
At Atrium Health, your safety is our number one priority. We are committed to creating a safe environment for all and improving health outcomes for our patients. At Atrium Health, we believe everyone has a role in safety, including our patients and visitors. In addition to a robust, highly integrated safety program, here are some of the ways we work to keep you safe:

Patient Identification

When you are a patient at Atrium Health, you will always be asked for two patient identifiers at varying stages of your care, such as: time of registration, before any test, treatment, taking blood samples, or when administering medications.

Preventing Infections

Hand washing is the best way to prevent the spread of infection, and it is an important part of your care. Our teammates wash their hands with soap and water or an alcohol-based hand rub in between patients, and will also use protective equipment such as gloves, masks, and eye protection as needed during your care.

Preventing Falls

Your safety is as important as your health. Your illness, surgery or the medications you are receiving may cause you to be unsteady. If you are a patient in one of our hospitals, you will be assessed for the risk of falling. If you are at risk, we will place a yellow armband on your wrist, and your care team will take additional precautions. Please call, don’t fall!

Medication Safety

A thorough history of your medications is vital to your care. During your time as a patient, you will be asked about prescription and non-prescription medications that you take, and any allergies that you may have.

Safety can’t be accomplished without partnership from you! Here are some of the ways that you can help keep yourself and others safe…
  • Always double check for accuracy anything that may have your personal information on it, such as your arm band, or discharge paperwork. If your information is not correct, speak up!
  • It is important for you, and your visitors to wash their hands. Speak up if your care giver does not wash their hands or use the alcohol-based hand rub prior to providing your care.
  • Keep a detailed list of all medications that you are taking, and why you are taking them. If you are prescribed a new medication, speak up and ask your provider any questions that you may have. Always read your label carefully to ensure that the medication you have received from the pharmacy is what your provider prescribed.
  • Always ask questions to better understand your care, use Ask Me 3®
  1. What is my main problem?
  2. What do I need to do?
  3. Why is it important for me to do this?
  • Bring someone with you when receiving care that can help ask questions and take notes.
  • Pay attention if something does not feel right – speak up to your care team.
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