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Frequently Asked Questions

What is Atrium Health Virtual Visit?

Atrium Health Virtual Visit provides live access to a provider via a camera-enabled tablet, smart phone or computer 24 hours a day, seven days a week.

Who is eligible to use Virtual Visit?

Most anyone is eligible to use Virtual Visit. You must be located in North Carolina at the time of visit. For questions about Virtual Visit or to schedule an appointment with a provider, call Virtual Visit support at 855-438-0010.

What will Atrium Health Virtual Visit cost?

Becoming a member of Virtual Visit is free. Real-time access to a provider through Virtual Visit is $35 per visit. Back to top.

How can I pay for my visit?

Be prepared to pay for your Virtual Visit with a credit card at the time of the visit. You will be asked to enter your credit card information when you initiate the visit. Insurance coverage varies and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage. Back to top.

How do I access care for my dependents?

You will need to enroll and use your own account to enroll dependents who are 17 years of age and younger. Dependents who are 18 years of age and over should create their own accounts.

Once eligible dependents have been enrolled, they are ready for a visit. You may initiate a visit for dependents by logging into your account or the mobile app. After logging in, there is a drop-down list to select the proper account. Select which dependent the visit is for, and click continue. Back to top.

Can I use Atrium Health Virtual Visit for emergency care?

No. If you need emergency care, please call 911. Back to top.

Do I need to enroll to use this service?

Yes, enrollment is required before using the service, and it's free. Enrollment takes only a few minutes and it is recommended you enroll before treatment is needed. The following username and password have been created for teammates to use:

Username example: first.last@atriumhealth.org
Password formula: Chs + employee ID + date of birth formatted as MMDD
Password example: Chs5126800210

For questions during the enrollment process, call 855-438-0010. Back to top.

Can I get a prescription if needed?

Yes, medications may be prescribed if the provider decides this is an appropriate course of treatment. Certain controlled medications may not be prescribed through Atrium Health Virtual Visit. Prescriptions will be sent to the pharmacy of your choice. Back to top.

How is Atrium Health Virtual Visit different from other virtual services?

Many other virtual services require you to schedule an appointment to access virtual care with a provider. With Atrium Health Virtual Visit, no appointment is necessary. You just need an internet connection to speak in real-time with a provider. Your Virtual Visit will also be added to your electronic medical record, so your primary care doctor may connect with you seamlessly if follow-up care is necessary. Back to top.

How do I access care?

Virtual Visit can be accessed from Atrium Health Virtual Visit can be accessed from AtriumHealth.org/VirtualTeammate, or you may download the free mobile app from your device's mobile app store by searching for Atrium Health Virtual Visit. Watch our how-to-video. For questions, call 855-438-0010. Back to top.

Do I need to provide photo identification to use this service?

Yes, you will need a valid form of photo identification to use Atrium Health Virtual Visit. Acceptable forms of identification include:

• Driver's License
• Military Identification
• Passport
• State Issued Identification Card

For questions call 855-438-0010 to speak with our Virtual Visit support team. Back to top.

What technology is required for Atrium Health Virtual Visit?

As long as the device has internet access, a web camera and video capability, you may use a computer, tablet or smart phone. A mobile app is available for members using the iOS (iPhone, iPad or iPod Touch) or Android mobile platform. Back to top.

What conditions can be treated using Atrium Health Virtual Visit?

You can participate in a Virtual Visit for a wide range of issues, including:

• Seasonal allergies
• Cold, cough, bronchitis and flu
• Sinus and upper respiratory infections
• Conjunctivitis/pink eye
• Skin conditions
• Lower back pain
• Urinary tract infections

Back to top.

What will happen during my visit?

Once you are enrolled, your Atrium Health Virtual Visit begins with a few short questions about the reason for your visit and is followed by a brief session with a Virtual Visit representative who will confirm your personal information and your symptoms. You will then be connected to a provider who will evaluate your symptoms and discuss treatment options with you. Your visit with a provider will typically last about 15 minutes. Back to top.

Do I need to schedule an appointment for a Atrium Health Virtual Visit?

No. Visits happen in real time, when you need them. Back to top.

Is my visit private and secure?

Yes. The Atrium Health Virtual Visit technology uses a patented system to ensure every visit is HIPAA compliant, secure and confidential. Back to top.

Who provides care during a Atrium Health Virtual Visit?

Your visit takes place with a qualified provider. Back to top.

Where can I use Atrium Health Virtual Visit?

Atrium Health Virtual Visit is currently available to eligible members who are physically located in North Carolina or South Carolina at the time of care. Back to top.

Where can I get more information?

Call 855-438-0010 to speak with our Virtual Visit support team. Back to top.

*Patients must be in North Carolina or South Carolina at the time of visit.

† Insurance coverage varies and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage.