In addition to in-person COVID-Safe care, Atrium Health has 4 types of virtual options available to you. Learn about each one below in our virtual care guide.

News, Your Health, Primary Care | 6 months ago

A Quick Guide to Virtual Care

In addition to in-person COVID-Safe care, Atrium Health has 4 types of virtual options available to you. Learn about each one below in our virtual care guide.

Since the start of the pandemic, virtual healthcare has been used more than ever. And for good reason. You don’t have to leave the house, avoiding possible COVID-19 exposures. And it’s wonderfully convenient – getting-care-from-your-couch convenient. Plus, you don’t have to waste time sitting in the waiting room or driving back and forth. And while it won’t replace every visit, virtual care provides high-level quality care and can be just as effective as in-person care.

Whether an unexpected illness pops up or you need follow-up care for a chronic condition, we have virtual care options that’ll work for you. Here’s a quick rundown on 4 types of virtual care offered at Atrium Health.

Scheduled video visits  

Device needed: You can use any type of internet-connected device (smartphone, tablet or computer) with a working camera and microphone, so you can see and speak with your provider.

Types of care: A wide variety of high-level quality care. Some of the most common types include routine care for chronic conditions like diabetes, asthma, high blood pressure, visits for follow-up care and visits for new health problems. Many specialties offer video visits – from cardiology and pediatrics to behavioral health and primary care.

Availability: Just like in-person appointments, video visits are available during your provider’s normal practice hours.

More details:  If you have a condition that can be managed or monitored remotely, your provider may ask that you have at-home tools on hand like a thermometer or blood pressure cuff. For example, if you have a cardiology video visit, you may be asked to measure your blood pressure. Most scheduled video visits, however, do not require any additional tools.

How to schedule: Call your provider’s office to find out if you can schedule a video visit for your next appointment.

Scheduled phone visits

Device needed: Just a phone.

Types of care:  Similar to video visits, phone visits work for a range of things, like follow-up care, monitoring health conditions and talking about new health problems. A variety of specialties offer phone visits, such as primary care, women’s care and behavioral health care.  

Availability: Just like in-person appointments, phone visits are available during your provider’s normal practice hours.

More details: Since you’re just talking on the phone, no setup is needed, making this a great option for less tech-savvy folks.

How to schedule: Call your provider’s office to find out if you can schedule a phone visit for your next appointment.

Urgent Care Video Visits

Device needed: You can use any type of internet-connected device (smartphone, tablet or computer) with a working camera and microphone, so you can see and speak with a provider. You’ll also need to sign up for a MyAtriumHealth account if you don’t already have one.

Types of care:  Minor illness and common conditions, like coughs, colds, sore throats, allergies, newborn worries and urinary tract infections. You can also get prescriptions if needed.

Availability: Offered 24/7. For Atrium Health patients and non-patients of all ages.

More details: Just login or create your MyAtriumHealth account, select your visit type, eCheck-In and start your visit. Levine Children’s pediatricians are available from 8 a.m. to 10 p.m. If your child needs care after hours, you’ll be connected to a trusted healthcare provider.

How to get started: To learn more and get care, go here.

eVisits

Device needed: You can use any type of internet-connected device (smartphone, tablet or computer). You’ll also need to sign up for a MyAtriumHealth account if you don’t already have one.

Types of care:  Minor illness and common conditions, like coughs, colds, sore throats, allergies, newborn worries and urinary tract infections. You can also get prescriptions if needed.

Availability: Offered 24/7. For adults and children up to 12 years old. Must be an Atrium Health patient.

More details: All you need to do is log on to your MyAtriumHealth account and complete a questionnaire about your symptoms. You’ll receive a treatment plan within 4 hours if your eVisit is submitted between 7 a.m. and 10 p.m. If submitted after hours, you’ll receive a treatment plan by 11 a.m. the next day.

How to get started: To learn more and get care, go here.