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The Microsoft Teams app must be installed on your mobile device before your scheduled Virtual Visit time. You can download the app to an iPhone/iPad from the App Store or to an Android device from Google Play.

Download Teams

To download the app and join your Virtual Visit using the confirmation email you received, please follow these steps.

For iPhone/iPad

  1. In the Virtual Visit confirmation email you received, tap “Join Microsoft Teams Meeting.” This will not start the call.
  2. Safari will open and you will see a message stating that “Safari cannot open the page because the address is invalid.” Tap “OK.”
  3. Tap “Download on the App Store.”
  4. The App Store will open. Tap the download icon.
  5. After the download is complete, do not open Microsoft Teams.
  6. When your Virtual Visit is scheduled to start, open the Virtual Visit confirmation email and tap “Join Microsoft Teams Meeting.”
  7. Microsoft Teams will open automatically. Tap “Join as a guest.”
  8. If you see a message stating that Teams would like to access the camera, the microphone or to record, choose “OK” to all.
  9. Type in your first and last name.
  10. Tap “Join meeting.”
  11. Make sure the video is on, the microphone is on, and the speaker is on. You can also change these options during the call.
  12. To end the call, tap the red end call button.
  13. Tap the X in the top left.
  14. You will see an “Exit Meeting” message. Tap “Exit.”

For Android devices

  1. In the Virtual Visit confirmation email you received, tap “Join Microsoft Teams Meeting.” This will not start the call.
  2. The internet browser will open. Tap “Get it on Google Play.”
  3. Google Play will open. Tap the install button.
  4. After the download is complete, do not open Microsoft Teams.
  5. When your Virtual Visit is scheduled to start, open the Virtual Visit confirmation email and tap “Join Microsoft Teams Meeting.”
  6. Microsoft Teams will open automatically. Tap “Join as a guest.”
  7. If you see a message stating that Teams would like to use the camera, the microphone, or to record audio, choose “Allow” to all.
  8. Type in your first and last name.
  9. Tap “Join meeting.”
  10. Make sure the video is on, the microphone is on, and the speaker is on. You can also change these options during the call.
  11. To end the call, tap the red end call button.
  12. Tap the X in the top left.
  13. You will see an “Exit Meeting” message. Tap Exit.

If you need tech support, please call 855-438-0010.

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