Mask and Visitor Policies: Following CDC and state of NC guidance, masks are still required in all Atrium Health facilities. View our current visitor policy

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North Carolina Medicaid

The initial open enrollment period has closed for NC Medicaid Transformation. If you were required to change to a new NC Medicaid health insurance plan and did not enroll, the state has selected a new NC Medicaid health insurance plan for you. Your new NC Medicaid health insurance plan is for healthcare you receive on or after July 1, 2021.

You should have received a welcome packet and a new insurance card from your new NC Medicaid health insurance plan. It is important that you bring your new health insurance card for your healthcare visits on or after July 1. Read more information.

How do I know if my Atrium Health doctor is in a new NC Medicaid health plan?

Atrium Health doctors and hospitals in the Charlotte Metro Area are in all NC Medicaid health insurance plans:

  • AmeriHealth Caritas NC
  • Carolina Complete Health
  • HealthyBlue
  • UnitedHealthcare
  • WellCare
  • NC Medicaid Direct

After September 30, 2021, you can change your plan at your Medicaid recertification date or at any time if you have a special or “with cause” reason. Learn more.

You can change your primary care provider for any reason through November 30, 2021. To make a change, contact your health plan.


Important: If you have a medical emergency, you should go to the closest hospital emergency room. Atrium Health hospitals provide services to all patients seeking treatment for an emergency medical condition. It doesn’t matter what health insurance plan you have or if you can pay for emergency services.

Looking for information on Atrium Health Wake Forest Baptist doctors and hospitals? Learn which NC Medicaid plans include Atrium Health Wake Forest Baptist.

Frequently Asked Questions

The first open enrollment period ended May 21, 2021. The state selected a new NC Medicaid health insurance plan for people who were required to change plans and did not select a new health plan.

New plans went into effect on July 1, 2021. This means your new NC Medicaid health insurance plan is responsible for healthcare you receive on or after July 1, 2021.

You should have received a welcome packet and new insurance card from your new NC Medicaid health plan. It is important that you bring your new health insurance card for your health care visits on or after July 1. If you do not receive this information contact the NC Medicaid Enrollment Broker.

After September 30, 2021, you can change your plan at your Medicaid recertification date or at any time if you have a special or “with cause” reason. Learn more.

Yes, once the new NC Medicaid health insurance plans take effect on July 1, you can change your primary care provider for any reason through November 30, 2021.

To change your primary care provider (PCP) within your current health plan’s provider network, please contact your health plan. Below are the health plan and their contact information.

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