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North Carolina will begin the renewal (recertification) process for Medicaid beneficiaries on April 1, 2023. Recertifications will be completed over the next 12 months, as beneficiaries are up for renewal. Recertification could result in a beneficiary’s termination or reduction of benefits.

The 2023 Consolidated Appropriations Act (also known as the Omnibus Bill) was signed into law Dec. 29, 2022. The bill removes the continuous Medicaid coverage requirement from the COVID-19 Public Health Emergency period. This means on April 1, 2023, state Medicaid programs are no longer required to maintain continuous coverage for beneficiaries.

To learn more, visit or call NC Medicaid toll-free at 833-870-5500 (TTY: 711 or

Actions Medicaid Beneficiaries Can Take Today

Beneficiaries should make sure their local DSS has their current mailing address, phone number, email or other contact information. With an enhanced ePASS account, beneficiaries can update their address and other information for Medicaid online without having to call or visit their local DSS. 

Check your mail

Local DSS will mail beneficiaries a letter if they need to complete a renewal form to see if they still qualify for Medicaid.

Complete the renewal form 

If you are a beneficiary who receives a renewal form, fill out the form and return it to your local DSS right away to help avoid a gap in Medicaid coverage. 

How do I know if my Atrium Health doctor is in a new NC Medicaid health plan?

Atrium Health doctors and hospitals in the Charlotte Metro Area are in all NC Medicaid health insurance plans:

To make a change, contact your health plan.

Important: If you have a medical emergency, go to the closest hospital emergency room. Atrium Health hospitals provide services to all patients seeking treatment for an emergency medical condition, regardless of what health insurance plan you have or if you can pay for emergency services. 

Frequently Asked Questions