Visitor Restrictions Update: We’re continuing to ease some of the visitor restrictions, while ensuring COVID-Safe standards are in place. Learn more.

Atrium Health is always here for our community, and especially during this challenging time. During the outbreak of coronavirus disease 2019 (COVID-19), we’re taking every precaution to protect your health and make sure you and your family are safe, cared for and informed.

What you need to know

Based on your healthcare provider’s recommendation, you have been scheduled for COVID-19 testing at one of Atrium Health’s testing sites. Full details, including the time and location of your testing appointment, have been sent to you via text. Here’s what else you need to know to prepare and stay safe.

Before your testing appointment

If you have a face mask, wear it to your appointment. When you arrive at your testing appointment, please stay in your car and follow the on-site team’s directions. Our healthcare professionals are specially trained to care for you and will guide you through every step of the testing process.

As you wait for your testing appointment, to prevent the spread of illness, begin self-isolation at home immediately. Self-isolation means staying away from other people as much as possible.

If you have questions before your testing appointment, please call our 24/7 Health Line at 704-468-8888.

After your testing appointment

After your testing appointment, please continue to self-isolate at home until you receive your test results and further instruction is given. You will receive your results via text message or phone call approximately 3 days after your testing appointment. If you don’t receive your results within 7 days of your appointment, please call 704-468-8888. And whether your results are positive or negative, our team will connect with you to ensure you’re getting the care you need. We know this is a scary time, and we’re here to support you every step of the way.

What to do at home

Until you hear further instruction from your care team, follow these guidelines:

  • Stay home except to get medical care.
  • Wash your hands often with soap and water or use a hand sanitizer with at least 60% alcohol.
  • If you live with other people, stay away from them as much as possible to prevent them from getting sick.
  • Be sure to rest and stay well hydrated by drinking plenty of water.
  • Take over-the-counter medications to help with symptoms like fever, aches and cough.
  • Clean “high-touch” surfaces such as doorknobs, phones, keyboards and bedside tables often.

If your symptoms get worse over the next 2 days and you need medical attention:

  1. Contact your healthcare provider.
  2. Get care from home, 24/7:
  3. If you have a life-threatening emergency, call 911 immediately.

Mental health support

Mental health is an important part of your overall well-being. If you’re feeling down or anxious and need someone to talk to, please call our 24/7 Behavioral Health Help Line at 704-444-2400 to speak to a licensed counselor.

Thank you for trusting us with your care.

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