Mask and Visitor Policies: Following CDC and state of NC guidance, masks are still required in all Atrium Health facilities. View our current visitor policy

Atrium Health is always here for our community, especially during this challenging time. During the outbreak of coronavirus disease 2019 (COVID-19), we’re taking every precaution to protect your health and make sure you and your family are safe, cared for and informed.

What you need to know

Based on your healthcare provider’s recommendation, you have been scheduled for COVID-19 testing at one of Atrium Health’s testing sites. Full details, including the time and location of your testing appointment, have been sent to you via text. Here’s what else you need to know to prepare and stay safe.

Before your testing appointment

If you have a face mask, wear it to your appointment. When you arrive at your testing appointment, please stay in your car and follow the on-site team’s directions. Our healthcare professionals are specially trained to care for you and will guide you through every step of the testing process.

As you wait for your testing appointment, to prevent the spread of illness, begin self-isolation at home immediately. Self-isolation means staying away from other people as much as possible.

If you have questions before your testing appointment, please call our 24/7 Health Line at 704-468-8888.

After your testing appointment

After your testing appointment, please continue to self-isolate at home until you receive your test results and further instruction. You will receive your results via text message or phone call approximately 24 to 72 hours after your testing appointment. If you don’t receive your results within 7 days of your appointment, please call 704-468-8888. If your test results are positive, you will receive an invitation to GetWell Loop for virtual care. This includes daily symptom checks and easy connection to a nurse if your symptoms change. If necessary, we might also set you up in Atrium Health Hospital at Home, a program that provides more in-depth care and monitoring from the comfort of home.

If your test results are negative but you need additional care, please call your primary care provider, start a virtual video visit or go to one of our convenient Urgent Care locations. We know this is a scary time. No matter your test result, we’re here to support you every step of the way.

What to do at home

Until you hear further instruction from your care team, follow these guidelines:

  • Stay home except to get medical care.
  • Wash your hands often with soap and water, or use a hand sanitizer with at least 60% alcohol.
  • If you live with other people, stay away from them as much as possible to prevent them from getting sick.
  • Be sure to rest and stay well hydrated by drinking plenty of water.
  • Take over-the-counter medications to help with symptoms like fever, aches and cough.
  • Clean “high-touch” surfaces such as doorknobs, phones, keyboards and bedside tables often.

If your symptoms get worse over the next 2 days and you need medical attention:

  1. Contact your healthcare provider.
    • If you don’t have a doctor, find one online or call 704-468-8888, and we’ll help you find one.
  2. Get care from home, 24/7:
    • eVisit – Log in to MyAtriumHealth to get care through a secure message.
    • Virtual Visit – Have a secure, face-to-face video chat with a trusted healthcare provider.
  3. If you have a life-threatening emergency, call 911 immediately.

Mental health support

Mental health is an important part of your overall well-being. If you’re feeling down or anxious and need someone to talk to, please call our 24/7 Behavioral Health Help Line at 704-444-2400 to speak to a licensed counselor.

Thank you for trusting us with your care.

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