Visitor Restrictions Update: Due to COVID-19, visitor restrictions are in place. Learn more.

We’ve put together some information we hope will be helpful to visitors.

Important Telephone Numbers

  • Atrium Health Mercy: 704-304-5000
  • Admitting: 704-304-5171
  • Chaplain: 704-304-5909
  • Customer Care Line: 704-355-8363
  • Cafeteria: 704-304-1536
  • Gift Shop: 704-304-5910
  • Patient Accounts/Financial Counseling: 704-512-7000
  • Security: 704-355-3333

Visitors are an important part of the care of our patients and are welcome 24 hours a day. To allow our patients to rest and be safe, all visitors must follow these guidelines:

  • Please wash your hands before visiting.
  • Visiting hours or the number of visitors depend on the patient’s condition or type of nursing unit.
  • Children of all ages are allowed to visit. Children under the age of 16 must be accompanied by a visiting adult.
  • Please be quiet.
  • Do not visit if you have a cold, sore throat, pink eye, flu, vomiting, diarrhea, unexplained skin rash, open draining sores or any contagious disease.
  • Look for no visiting and precaution signs before entering the room.
  • If asked, please leave the room while we tend our patient.

The Mercy Experience

At Atrium Health Mercy, a facility of Carolinas Medical Center, we’re proud to be one of the few Planetree-designated hospitals in the world. In keeping with the spirit of this patient-centered care program, Planetree focuses  on personalizing the healing process by providing a pleasant environment, nontraditional healthcare options, unprecedented access to family and friends, and full disclosure of medical information. Patient-centered care is at the heart of what we do.

Some of our unique complimentary services include:

  • Aromatherapy
  • Art program
  • Bedside journals
  • Bedside reporting
  • Care partner program
  • Community resource library
  • Cookie baking
  • Guest wireless internet
  • Healing touch
  • Herbs and vitamin consult
  • Interfaith chapel
  • Community outreach service
  • Massage
  • Music program
  • Open medical records
  • Open visitation
  • Pet  visitation (certified  pet  therapy dogs)

To arrange for any of the following services for a patient, contact:

  • Aromatherapy and Massage: 704-304-5003
  • Herbs and Vitamin Information: 704-512-6040