Atrium Health Mercy Visitors Guide

We’ve put together some information we hope will be helpful to visitors.

Important Telephone Numbers

• Atrium Health Mercy: 704-304-5000
• Admitting: 704-304-5171
• Chaplain: 704-304-5909
• Customer Care Line: 704-355-8363
• Cafeteria: 704-304-1536
• Gift Shop: 704-304-5910
• Patient Accounts/Financial Counseling: 704-512-7000
• Security: 704-355-3333

Visitors are an important part of the care of our patients and are welcome 24 hours a day. To allow our patients to rest and be safe, all visitors must follow these guidelines:

• Please wash your hands before visiting.
• Visiting hours or the number of visitors depend on the patient’s condition or type of nursing unit.
• Children of all ages are allowed to visit. Children under the age of 16 must be accompanied by a visiting adult.
• Please be quiet.
• Do not visit if you have a cold, sore throat, pink eye, flu, vomiting, diarrhea, unexplained skin rash, open draining sores or any contagious disease.
• Look for no visiting and precaution signs before entering the room.
• If asked, please leave the room while we tend our patient.

The Mercy Experience

At Atrium Health Mercy, a facility of Carolinas Medical Center, we’re proud to be one of the few Planetree-designated hospitals in the world. In keeping with the spirit of this patient-centered care program, Planetree focuses  on personalizing the healing process by providing a pleasant environment, nontraditional healthcare options, unprecedented access to family and friends, and full disclosure of medical information. Patient-centered care is at the heart of what we do.

Some of our unique complimentary services include:

• Aromatherapy
• Art program
• Bedside journals
• Bedside reporting
• Care partner program
• Community resource library
• Cookie baking
• Guest wireless internet
• Healing touch
• Herbs and vitamin consult
• Interfaith chapel
• Community outreach service
• Massage
• Music program
• Open medical records
• Open visitation
• Pet  visitation (certified  pet  therapy dogs)

To arrange for any of the following services for a patient, contact:

• Aromatherapy and Massage: 704-304-5003
• Herbs and Vitamin Information: 704-512-6040