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Visitor Restrictions Update: Because flu & RSV cases are on the rise, starting November 16, children 12 and younger are restricted from visiting hospitals, certain inpatient facilities, and all emergency departments. Learn more.

Visitor Hour Restrictions

Due to COVID-19, visitor restrictions are in place. Learn more.

We’ve put together some information we hope will be helpful to visitors.

Important Telephone Numbers

  • Atrium Health Mercy: 704-304-5000
  • Admitting: 704-304-5171
  • Chaplain: 704-304-5909
  • Customer Care Line: 704-355-8363
  • Cafeteria: 704-304-1536
  • Gift Shop: 704-304-5910
  • Patient Accounts/Financial Counseling: 704-512-7000
  • Security: 704-355-3333

Visitor Information

Visitors are an important part of the care of our patients. To allow our patients to rest and be safe, all visitors must follow these guidelines:

  • Hand washing is the best way to prevent the spread of germs. Visitors are encouraged to wash their hands or use the hand sanitizer before and after visiting a patient.
  • Wear a mask that covers their nose and mouth at all times (except while eating in select areas).
  • There is no smoking on facility property.
  • Maintain a quiet, calming environment for patients. Please refrain from any loud noises while at a facility.
  • Do not visit if you have a contagious disease (cold, sore throat, pink eye, flu, vomiting, diarrhea, unexplained skin rash, or open draining sores).
  • Look for “no visiting” and precaution signs before entering a patient room.
  • You are responsible for following hospital rules and regulations affecting patient care. If asked, please step out of the room while we are taking care of the patient.
  • You are responsible for being respectful of the property of other persons and of others in the waiting rooms.
  • If a family member will be staying with you, please ask your nurse about securing a visitor badge. All visitors who stay beyond regular visiting hours must wear a visitor badge.

The Mercy Experience

At Atrium Health Mercy, a facility of Carolinas Medical Center, we’re proud to be one of the few Planetree-designated hospitals in the world. In keeping with the spirit of this patient-centered care program, Planetree focuses  on personalizing the healing process by providing a pleasant environment, nontraditional healthcare options, unprecedented access to family and friends, and full disclosure of medical information. Patient-centered care is at the heart of what we do.

Some of our unique complimentary services include:

  • Aromatherapy
  • Art program
  • Bedside journals
  • Bedside reporting
  • Care partner program
  • Community resource library
  • Cookie baking
  • Guest wireless internet
  • Healing touch
  • Herbs and vitamin consult
  • Interfaith chapel
  • Community outreach service
  • Massage
  • Music program
  • Open medical records
  • Open visitation
  • Pet  visitation (certified  pet  therapy dogs)

To arrange for any of the following services for a patient, contact:

  • Aromatherapy and Massage: 704-304-5003
  • Herbs and Vitamin Information: 704-512-6040