Mask and Visitor Policies: Following CDC and state of NC guidance, masks are still required in all Atrium Health facilities. View our current visitor policy

Visitor Hour Restrictions

Due to COVID-19, visitor restrictions are in place. Learn more.

We’ve put together some information we hope will be helpful to visitors.

Important Telephone Numbers

  • Atrium Health Mercy: 704-304-5000
  • Admitting: 704-304-5171
  • Chaplain: 704-304-5909
  • Customer Care Line: 704-355-8363
  • Cafeteria: 704-304-1536
  • Gift Shop: 704-304-5910
  • Patient Accounts/Financial Counseling: 704-512-7000
  • Security: 704-355-3333

Visitor Information

Visitors are an important part of the care of our patients. To allow our patients to rest and be safe, all visitors must follow these guidelines:

  • Hand washing is the best way to prevent the spread of germs. Visitors are encouraged to wash their hands or use the hand sanitizer before and after visiting a patient.
  • Wear a mask that covers their nose and mouth at all times (except while eating in select areas).
  • There is no smoking on facility property.
  • Maintain a quiet, calming environment for patients. Please refrain from any loud noises while at a facility.
  • Do not visit if you have a contagious disease (cold, sore throat, pink eye, flu, vomiting, diarrhea, unexplained skin rash, or open draining sores).
  • Look for “no visiting” and precaution signs before entering a patient room.
  • You are responsible for following hospital rules and regulations affecting patient care. If asked, please step out of the room while we are taking care of the patient.
  • You are responsible for being respectful of the property of other persons and of others in the waiting rooms.
  • If a family member will be staying with you, please ask your nurse about securing a visitor badge. All visitors who stay beyond regular visiting hours must wear a visitor badge.

The Mercy Experience

At Atrium Health Mercy, a facility of Carolinas Medical Center, we’re proud to be one of the few Planetree-designated hospitals in the world. In keeping with the spirit of this patient-centered care program, Planetree focuses  on personalizing the healing process by providing a pleasant environment, nontraditional healthcare options, unprecedented access to family and friends, and full disclosure of medical information. Patient-centered care is at the heart of what we do.

Some of our unique complimentary services include:

  • Aromatherapy
  • Art program
  • Bedside journals
  • Bedside reporting
  • Care partner program
  • Community resource library
  • Cookie baking
  • Guest wireless internet
  • Healing touch
  • Herbs and vitamin consult
  • Interfaith chapel
  • Community outreach service
  • Massage
  • Music program
  • Open medical records
  • Open visitation
  • Pet  visitation (certified  pet  therapy dogs)

To arrange for any of the following services for a patient, contact:

  • Aromatherapy and Massage: 704-304-5003
  • Herbs and Vitamin Information: 704-512-6040
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