Visitor Restrictions Update: Due to COVID-19, visitor restrictions are in place. Learn more.

Visitor Hour Restrictions

Due to COVID-19, visitor restrictions are in place. Learn more.

We’ve put together some information we hope will be helpful to visitors.

Important Telephone Numbers

  • Atrium Health Pineville: 704-667-1000
  • Chaplain: 704-667-2730
  • Clinical Care Manager: 704-667-1800
  • Customer Care Line: 704-355-8363
  • Gift Shop: 704-667-0435
  • Health Information/ Medical Records: 704-667-7850
  • Patient Accounts/ Financial Counseling: 704-512-7171
  • Security: 704-355-3333
  • Volunteer Services: 704-667-0430

Visitor Information

Visitors are an important part of the care of our patients. To allow our patients to rest and be safe, all visitors must follow these guidelines:

  • Hand washing is the best way to prevent the spread of germs. Visitors are encouraged to wash their hands or use the hand sanitizer before and after visiting a patient.
  • Wear a mask that covers their nose and mouth at all times (except while eating in select areas)
  • There is no smoking on facility property.
  • Maintain a quiet, calming environment for patients. Please refrain from any loud noises while at a facility.
  • Do not visit if you have a contagious disease (cold, sore throat, pink eye, flu, vomiting, diarrhea, unexplained skin rash, or open draining sores).
  • Look for “no visiting” and precaution signs before entering a patient room.
  • You are responsible for following hospital rules and regulations affecting patient care. If asked, please step out of the room while we are taking care of the patient.
  • You are responsible for being respectful of the property of other persons and of others in the waiting rooms.
  • If a family member will be staying with you, please ask your nurse about securing a visitor badge. All visitors who stay beyond regular visiting hours must wear a visitor badge.