Terms of Use

Lea nuestros Términos de Uso en español. 

The information provided on this website is informational only. It is not intended to be a promise, guarantee or warranty of any kind, nor to provide you with medical advice or direction. IF YOU NEED IMMEDIATE EMERGENCY HELP, CALL 911. You understand the live chat feature is available to help with finding general information on our website, scheduling appointments and requesting refills of current prescriptions. Live chat should not be used to communicate specific information related to your symptoms, condition or ongoing treatment needs. You should contact your physician or pharmacist if you need a new prescription, have any questions regarding an existing prescription, or if your request is urgent.

Atrium Health is not liable for damages arising from use of information obtained through its web site or the linked sites. Any or all of the linked sites may contain proprietary material and may be protected under the U.S. copyright laws. Permission to reprint or electronically produce any document or graphic requires prior written consent from the copyright holder.

Atrium Health SMS Terms and Conditions

Your wireless carrier's Message and Data Rates May Apply to SMS correspondence. Atrium Health does not charge for any content; however, downloadable content may incur additional charges from your wireless carrier. You are solely responsible for any fees, including web access and/or data or text message charges that may be billed by your wireless carrier based on your individual plan. Please contact your wireless carrier for information about your messaging plan. Your carrier may impose message or charge limitations on your account that are outside of our control. All charges are billed by and payable to your wireless carrier.

You represent that you are the owner, or authorized user of the wireless device you use to receive the service, and that you are authorized to approve the applicable charges.

Atrium Health short codes are:

• Text JOIN to 31493 to receive health and wellness messages. 2 msg/week. 
• Text COVID to 31493 to receive COVID-19 related updates. 2 msg/week. 
• Text VACCINE to 31493 to receive vaccine related updates. 2 msg/week. 
• Text GETCARE to 69871 to receive appointment-related reminders. Msg frequency varies. 

To join, text any keyword above to the appropriate short code to join Atrium Health’s Text alerts. Text messages will vary in frequency, by texting program.

If you have any questions, call us at 800-821-1535. You can also text the word HELP to the text message received to get additional information about the service. You may opt-out at any time by replying STOP. Message and Data Rates May Apply.

Atrium Health will not be liable for any delays or failures in your receipt of any SMS messages as delivery is subject to effective transmission from your network operator and processing by your mobile device. SMS message services are provided on an as is, as available basis.

Data obtained from you in connection with this SMS service may include your mobile phone number, your carrier's name, and the date, time, and content of your messages and other information that you may provide. We may use this information to contact you and provide information about healthcare services, or surveys about how we could improve our offerings. Your wireless carrier and other service providers may also collect data from your SMS usage, and their practices are governed by their own policies. We will only use the information you provide to the service to transmit your text message or as otherwise described in this document. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us information in connection with the service, you agree to provide accurate, complete, and true information.

Compatible carriers include: AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular, Cellular One, MetroPCS, ACS/Alaska, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, EKN/Appalachian Wireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Rural Cellular Corporation, Thumb Cellular, United Wireless, West Central (WCC), Cellcom, Cellsouth, Cricket, Cincinnati Bell and Virgin Mobile.

T-Mobile® is not liable for delayed or undelivered messages.

You can learn about Atrium Health’s privacy practices here.