All patients have unique health concerns, and we have the resources to help meet your needs in a culturally competent way. In every encounter with every patient, our staff and providers aim to provide a positive experience that ensures patient safety, quality care and excellent customer service.

Breaking language barriers

Good communication is essential to high-quality, compassionate healthcare. Our professional medical interpreters help bridge communication gaps between patients and providers, and lower barriers to getting excellent care through language services.

Our professional medical interpreters are culturally competent and interact with patients and medical professionals every day. All our care locations can provide interpreting services in-person or over the phone, 24 hours a day, 7 days a week.

Our in-house interpreters speak mostly Spanish, but our phone feature offers interpretation services in more than 200 languages. We can also provide American Sign Language (ASL) to our deaf and hard-of-hearing patients.

Providing spiritual care

We recognize and support the emotional and spiritual aspects of healing for patients and families of all faiths.

Staff chaplains are on call 24 hours a day for all patients and families, and interfaith worship services are offered regularly at each hospital. Hospital chapels also are open for private prayer and meditation.

Advancing health equity

As leaders in advancing equity of care for all, we’re proud to take part in the Equity of Care Pledge, a national campaign to eliminate healthcare disparities. The campaign asks hospital and healthcare system leaders to commit to acting on 4 specific areas that can improve health equity:

  1. Increase the collection and use of race, ethnicity and language preference data
  2. Increase cultural competency training
  3. Increase diversity in leadership and governance
  4. Improve and strengthen community partnerships

Since we signed on to take the pledge in 2016, we’ve been hard at work. Highlights of our efforts include:

Data collection and use

We transformed how we collect and use race, ethnicity, language preference data, and sexual orientation and gender identity data. This data drives our “Demographic Data Wall” – a tool we use to identify disparities in health care, access and outcomes.

Cultural competency training

Our organizational task force works to develop cultural competence education initiatives tailored to the following job groups:

  • Physicians and APPs
  • RNs
  • Other Clinical Professionals
  • Non-Clinical, Patient-Facing Teammates

Diversity in leadership and governance

We have created and implemented leadership development and pipeline programs for talented leaders with diverse backgrounds at Atrium Health. We’re also working to combine and enhance high school pipeline programs focused on students from underrepresented backgrounds.

Community partnerships

Through our partnerships with local organizations, we’re working to make a bigger impact on our community’s well-being. One key example: We teamed up with Novant Health and The Mecklenburg County Department of Public Health to form the ONE Charlotte Health Alliance, a collaboration that aims to improve access to care for those who need it most. Learn more about our community partnerships.

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