A girl and man participate in a video visit with a healthcare provider

Primary Care | 3 months ago

How to Get the Most Out of Video Visits

Video visits are a lot like regular visits with your doctor. Here are some tips to help you prepare.

If you haven’t had a video visit yet, there’s a good chance your doctor will suggest one in the future as part of your care plan. They’re becoming more and more popular for appointments that don’t require a physical exam. Not only are video visits convenient, but they also lower your risk of exposure to COVID-19 and other easily spread illnesses.

In many ways, it’ll feel just like an office visit – but from a cozy spot in your house. Here are a few tips to help you get the most out of each video visit.

Check your tech (Wi-Fi, video, sound).

Technology glitches can happen, but there are ways to avoid them. Ask yourself these questions before a video visit:

  • Am I connected to a reliable internet connection?
  • Does my device have access to a camera and microphone?
  • Is my camera working? Can I see myself?
  • Is my microphone working? Is the volume turned up?

Prepare your questions.

Write down questions you have before your video visit. Think of it as a grocery list of things you want to talk to your doctor about. Do you have any new symptoms, concerns or questions about medications? Those things can be easy to forget once you start chatting, so add it to the list before your visit.

Go somewhere private.

This means somewhere quiet with few distractions. Don’t get us wrong – we love your pets! But things like barking dogs and loud TVs can make it hard for us to hear each other.

Bonus tip: Try to schedule at a time of day that you know it’s easy to get some alone time.

Get good lighting.

Face a window or light if possible, so we can clearly see you. Avoid sitting with your back in front of a window or other bright light, which can cast a shadow over you.

Bonus tip: Have a flashlight handy. Sometimes we can use it to see inside your mouth or examine a skin concern, like a rash.

Have everything you might need nearby.

This includes your insurance card and pen and paper, in case you want to take notes. But don’t worry: Your doctor will upload a visit summary to MyAtriumHealth.

Additionally, if your doctor has asked you to track any health metrics at home, have your latest readings available to share.

Hold your device horizontally.

Your doctor wants to see you! Make sure your face and upper body are in the video and not just the top of your head.

Bonus tip: We may ask you to move the camera around to better evaluate a problem. Consider having a loved one nearby for help if you need it. 


By the end of your visit, you’ll have a clear idea of your current state of health, as well as next steps to take in your care. If you need to go in person for a physical exam or lab work, your doctor will help you schedule any follow-up appointments.

Could your next doctor’s appointment be a video visit? Call your doctor’s office to schedule and see if it’s right for you.