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Medical Records

Our medical records request process ensures your medical records are safely and confidentially maintained, while providing you ready access when you need them. Keep reading to learn more and download forms. Also be sure to know your medical records privacy rights.

Requesting Your Medical Records

There are a few ways you can request copies of your medical records, depending on the type of information you need. 

Online Medical Records:

You can access portions of your electronic medical record online with MyAtriumHealth. That includes things like your medical history, test results and immunization records.

How to Request Your Medical Records:

To request a copy of your medical records for yourself or to send to your healthcare provider, complete a Patient Request for Access Form:  English |  en Español

To request a copy of your medical records to be sent to an insurance company, attorney, school, or other organization, complete an Authorization for Release of Health Information: English | en Español

There are a few options to get your request to us:

Mail:
Atrium Health
Corporate Health Information Management
PO Box 32861
Charlotte, NC 28232-2861

Fax: 704-446-6037

Walk-In: Due to COVID-19, all medical records walk-in locations are currently closed.

Email: Email a PDF of your authorization to Medical Records. (MedicalRecordsROI@AtriumHealth.org)   

Prior to sending your authorization by email, review our Guidelines for Electronic Communication.

Questions? Call us at 704-667-9500 or toll free at 844-383-2109.

Other Information You May Need to Know

If you are requesting records for a patient who lacks legal capacity or is unable to sign, an authorized personal representative may sign this form. Written proof of authority should accompany the request in order to verify appropriate health information access for the following:

  • Court-appointed guardian or other legally appointed representative
  • Executor/administrator/attorney in fact
  • Affidavit next of kin
  • Power of Attorney

Verification of identity is required. Fees may apply. Some requests are subject to prior approval by the physician or therapist to release your health information.

Substance Use Medical Records:

To request a copy of your substance use medical records for yourself or to be sent to another healthcare provider, an insurance company, attorney, school or other organization, complete an Authorization for Release of Health Information: English | en Español

There are a few options to get your request to us, and if you have questions, call us at 704-667-9500.

Mail:

Atrium Health
Corporate Health Information Management
PO Box 32861
Charlotte, NC 28232-2861

Fax: 704-446-6037

Walk-In: You may stop by at any of our locations during specific walk-in hours.

Requesting Other Types of Records

Billing Records

To request your billing records, please contact the business office at 704-512-7171.

Pathology Slides

To request pathology slides, please contact your nearest hospital location and ask for the Pathology Department.

Radiology Images or Imaging Films

To request your radiology images, please contact your nearest hospital location and ask for the Radiology Department.

Birth or Death Certificates

Birth and death certificates are legal documents managed by the state. Please contact your local agency below:

North Carolina Department of Health and Human Services
Phone: 919-733-3000

South Carolina Vital Records Office
Phone: 877-284-1008

Immunization Records

If you need additional information regarding your immunization records, please contact your state’s immunization office.

Requesting A Correction or Addition (Amendment) to Your Medical Record

Please complete, date and sign the Health Information Amendment form: English | en Español

Mail to:

Atrium Health
Corporate Health Information Management
Attention: Administration
PO Box 32861
Charlotte, NC 28232-2861

Please call 704-667-9500 if you have questions, or would like a form mailed to you.

All Medical Records Forms

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