For Patients and Visitors

Welcome to Atrium Health. As a connected system with more than 900 locations throughout the Carolinas, our goal is to bring healthcare to our patients whenever and wherever they need us. We’ve provided some information we hope you’ll find helpful as we work together.

Hospital Visiting Hours

Visiting hours differ from location to location. View a list of locations and hours.

Patient Experience

Our patients are at the center of everything we do. We listen to our patients and their families and strive to meet your needs by providing patient-centered care that keeps you safe, promotes your healing, and includes, informs and inspires you. Atrium Health does this in many ways, and a few are featured here.

• Interactive patient care and health education
• Language services
• Spiritual care
• Patient and family advisors
• Complete our feedback form (Patient Compliments and Complaints)

Hospital Visitor Policies

We know how important it can be to have someone by your side when you seek medical care. As we navigate each new phase of the coronavirus (or COVID-19) pandemic, Atrium Health is continually reevaluating our visitor policies. And we’re setting the national standard for COVID-Safe care, with enhanced safety measures across all locations.

Before your next visit, please review our latest visitor policies, restrictions and exceptions. If you have any questions or concerns, your care team is here to help.

Pay Your Bill

Atrium Health’s online bill pay is a quick and secure way to pay your hospital or physician bill online. All you need is a valid account number and PIN, which can be found on your most recent statement. There is never a charge for making an online payment and your bank or card account information is protected by our secure website.

Pay Your Bill

Your Rights and Protections Against Surprise Medical Bills

Sus Derechos y Protecciones Contra Facturas Medicas Sorpresa

AccessOne Payment Plan

AccessOne helps patients to manage their medical bills by offering easy ways to make monthly payments. With customized payment plans from 12 to 100 months, benefits of the program include:

• Flexible payment plans and no hidden fees
• 24/7 service
• Easy payment methods: online, phone, check and auto pay
• Everyone is approved
• No credit reporting
• Bilingual staff

For more information, please visit accessonemedcard.com or call 855-852-6358.

Patient Registration/Hospital Pre-Registration

As you prepare for your visit, take a look at the key information we’ve provided to help make your experience better and easier. Some items you can even take care of before your visit to save time.

Find answers to questions regarding pre-registration, health insurance and general information.

Talk to a customer service representative by calling 704-512-2000. Hours of Operation: Monday - Friday 8:30 a.m. to 6:30 p.m.

Patient Rights

Find information about the rights you have as a patient, in addition to information about advance care directives.

Notice of Privacy Practices

Find notices of privacy practices for facilities at Atrium Health.

Medical Care Decisions

The Patient Self-Determination Act requires hospitals to provide all adult patients with written information about their right to refuse unwanted medical treatment. We want you to know your rights and responsibilities as a patient at our hospitals. Read more.

Medical Ethics

Atrium Health provides medical ethics services to providers and patients to help with the resolution of ethical dilemmas and questions.

Medical Records

Our medical records process ensures your medical records are safely and confidentially maintained, while providing you ready access when you need them.

Request medical records and learn more about your privacy rights.

Cost Estimates

Atrium Health is committed to empowering patients, in partnership with their care team, to make informed decisions about their healthcare. This includes helping patients understand the cost of their care, as well as financial assistance that may be available. We're pleased to offer patients a tool to estimate their out-of-pocket hospital costs for common medical procedures and tests. This online tool calculates the estimated out-of-pocket hospital costs based on the selected procedure and a patient’s insurance information. The tool can also be utilized to estimate hospital costs for patients that do not have insurance coverage.

We can help you calculate out-of-pocket costs for many hospital services. One of our financial navigators will ask you about the medical procedure and your health insurance, along with the procedure code (you can get this code from your physician). Then, we will provide you with an estimate of your patient financial responsibility, as well as payment options.

Call 704-355-0900 Monday through Friday, 8:30 a.m. to 5 p.m. to speak with one of our financial navigators.

Cost Estimator

Financial Assistance

Read about Atrium Health’s financial assistance options, programs and policies, pricing information, and access to emergency care.

Insurance

Health plans differ greatly across the board. Contact your provider directly for information on accepted insurance plans.

Do you have an NC Medicaid health plan? Find more information, including what to expect, enrollment updates and FAQs.

Antibiotic Safety

We work with our doctors to ensure antibiotics are prescribed appropriately. Learn the difference between bacteria and viruses – and when it’s appropriate to take antibiotics – so you can fight infections properly and feel better the healthy way.

Volunteering at Atrium Health

There are many volunteering opportunities throughout Atrium Health. Our volunteers are an important part of the healing process, and can offer assistance in different ways. Learn more about volunteering.

Cyber Health

Your health matters, and so does the security of your health information and data. Explore ways to protect yourself online and maintain good cyber health.

Atrium Health Accountable Care Organization (ACO)

View public reporting information for the Atrium Health ACO.