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New! Emergency Care Video Visit

Available 24/7

Unsure if you should go to the emergency department? Have a secure video visit with an emergency medicine specialist to help you decide if you need to be seen in person. Available for new and existing patients in NC, age 2 and older.

  • If you are advised to go to an emergency department and seek care at an Atrium Health facility, there's no charge for the video visit. Self-pay patients receive a discount for the in-person visit.
  • If you are treated during the video visit, no payment is collected at time of service. An insurance claim will be filed for patients with health plan coverage, and any post-insurance charges will be billed to the patient. Self-pay patients will receive a bill.
Start Emergency Care Video Visit
Emergency Department

Atrium Health Mountain Island Emergency Department, a facility of Atrium Health University City, provides 24-hour emergency medical services to the Northwest Charlotte area.

From broken bones and severe cuts to heart attacks and strokes, we’re prepared to provide patients of all ages the highest level of emergency care. Our expert staff includes doctors who are board-certified in emergency medicine. Plus, we’re backed by the breadth and depth of Atrium Health’s Carolinas Medical Center, home to the region’s only Level I trauma center.

Our around-the-clock emergency care includes:

  • Doctors board-certified in emergency medicine and an emergency-trained care team
  • Advanced diagnostic imaging services, including the most up-to-date CT scanner, digital X-ray and ultrasound
  • A full range of laboratory services
  • Treatment rooms, including designated trauma/resuscitation rooms
  • Bedside registration for convenience and privacy
  • Private observation rooms for monitoring
  • On-call medical specialists available for consultation
  • Emergency transportation by ambulance for critically ill or injured patients
  • Direct access to Atrium Health University City and the advanced trauma services and resources at Atrium Health Carolinas Medical Center