Mask and Visitor Policies: Following CDC and state of NC guidance, masks are still required in all Atrium Health facilities. View our current visitor policy

Visitor Hour Restrictions

Due to COVID-19, visitor restrictions are in place. Learn more.

We’ve put together some information we hope will be helpful to visitors.

Important Telephone Numbers

  • Atrium Health Carolinas Medical Center: 704-355-2000
  • Cafeteria: 704-355-7149
  • Chaplain: 704-355-2218
  • Customer Care Line: 704-355-8363
  • Gift Shop: 704-355-2932
  • Flower Shop: 704-355-2932
  • Guest Services Information: 704-355-4489
  • Patient Accounts/Financial Counseling: 704-512-7171
  • Patient and Family Services: 704-355-3016
  • Security: 704-355-3333

Patient Representatives are available 24 hours a day and 7 days a week to assist patients, families and visitors with compliments, comments, concerns and special needs. To reach a patient representative, please call 704-355-3016, Monday through Friday from 8 a.m. to 4:30 p.m. After hours and on weekends call the operator at 704-355-2000 and request a patient representative.

Visitor Information

Visitors are an important part of the care of our patients. To allow our patients to rest and be safe, all visitors must follow these guidelines:

  • Hand washing is the best way to prevent the spread of germs. Visitors are encouraged to wash their hands or use the hand sanitizer before and after visiting a patient.
  • Wear a mask that covers their nose and mouth at all times (except while eating in select areas)
  • There is no smoking on facility property.
  • Maintain a quiet, calming environment for patients. Please refrain from any loud noises while at a facility.
  • Do not visit if you have a contagious disease (cold, sore throat, pink eye, flu, vomiting, diarrhea, unexplained skin rash, or open draining sores).
  • Look for “no visiting” and precaution signs before entering a patient room.
  • You are responsible for following hospital rules and regulations affecting patient care. If asked, please step out of the room while we are taking care of the patient.
  • You are responsible for being respectful of the property of other persons and of others in the waiting rooms.
  • If a family member will be staying with you, please ask your nurse about securing a visitor badge. All visitors who stay beyond regular visiting hours must wear a visitor badge.

Parking:

  • The visitor parking deck is to the left of the main entrance at the front of the hospital and is available for a flat fee of $3. Reserved handicapped parking is available with wheelchair access to the first and third floor entrances.
  • Parking on the day of admission is free. After an admission for more than seven days, each family will receive two courtesy parking passes good for 30 days each. Please contact the patient representative with questions.
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