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Atrium Health is a national leader in Virtual Critical Care. With more than 75 specially trained nurses, pharmacists and physicians with decades of critical care experience, Atrium Health's Virtual Critical Care offers unparalleled quality. Monitoring more than 330 beds across the Carolinas, Virtual Critical Care provides comprehensive, around the clock care with world-class clinical resources.

Instant, Expert and Constant Care

Our Virtual Critical Care technology provides 24-hour, real-time supervision for critically ill patients. So even in the latest hours of the night or earliest hours of the morning, you can rest easy knowing a critical care expert is always on hand with an immediate care response for our patients.

The two-way audio/video monitoring connects the ICU team to a central command center operated by critical care experts. While monitoring patients in the ICU, Virtual Critical Care technology provides immediate alerts to the ICU team when needed. The goal of the ICU team and the Virtual Critical Care team is to help patients stabilize and get out of the ICU as soon as possible.

The Virtual Critical Care Team Provides:

  • Regular checks-in with patients remotely
  • Prompt evaluations of new patients to ensure the best possible outcomes
  • Additional support to bedside clinicians as a partner in the care team
  • Unparalleled critical care experience to patients
  • 24/7 care, reducing both the ICU and hospital length of stay
  • 24/7, real-time communication with caregivers
  • Continuous patient monitoring
  • Faster response time in urgent situations
  • Increased collaboration among facilities and clinicians
  • An added layer of safety and peace of mind

Frequently Asked Questions

  • What services does the Virtual Critical Care team provide?
    Specially trained intensive care doctors and pharmacists work with the bedside team to deliver timely care to our sickest patients. Highly skilled/experienced critical care nurses provide 24/7 monitoring and regular check-ins with patients, remotely. The Virtual Critical Care team is available within seconds to assist the bedside team during urgent situations.
  • How does my bedside team work with Virtual Critical Care?
    The Virtual Critical Care team provides additional support to the bedside team as a partner through timely, expert collaboration. The bedside team can push the eLert button on the wall in the ICU room for instant 2-way communication, 24-hours a day, 7 days a week.
  • How will I know when the Virtual Critical Care team is observing my care/loved-one’s care?
    The privacy of our patients is very important. The Virtual Critical Care team will only use the camera in the room after notifying visitors and staff at the beside. A “doorbell” chime will be heard when the Virtual Critical team is about to enter the room, using the camera. At all other times, the camera is off.
  • What is the benefit of having Virtual Critical Care in my/my loved-one’s hospital room?
    Virtual Critical Care provides an added layer of safety and peace of mind, shorter ICU and hospital stays, and prompt nurse and physician evaluations along with your bedside care team, to ensure the best possible patient outcomes. 

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