Get Care Now for Pink Eye, or Conjunctivitis

Pink eye, also known as conjunctivitis, is a common inflammation of the conjunctiva, which is the thin, transparent layer of tissue that covers the whites of the eye and the inner part of the eyelid.

Common symptoms can include pink or red color in the whites of the eye, swelling of the eyelids or of the thin layer that lines the white of the eye, or crusting of eyelids or eyelashes, especially after sleeping.

Pink eye can be very contagious if caused by a virus or bacteria. It is not contagious if caused by allergies or an irritant in the eye. It is important to contact your doctor to diagnose your condition and choose the best treatment for you.

Treatment for pink eye depends on what is causing the infection. If caused by bacteria, prescribed antibiotics may be needed. Your Atrium Health primary care provider can help diagnose your condition and choose the best treatment for you.

Symptoms of pink eye or conjunctivitis may last several days for mild bacterial infections without treatment, but the condition can last up to 2 weeks. If caused by a virus, pink eye usually lasts from 7 to 14 days but may need 2 to 3 weeks to clear completely. Your doctor can help determine how best to treat your pink eye condition and let you know how long symptoms may last.

Atrium Health offers 24/7 urgent care video visits to treat common symptoms of pink eye or conjunctivitis. With a 24/7 urgent care video visit, a provider can manage pink eye symptoms that range from itchiness and excessive tears to discharge and crusting, right from the comfort of your home to help you get better faster.

You can start a 24/7 urgent care video visit now through MyAtriumHealth or sign up for a MyAtriumHealth account today.

Urgent care video visits let you have an online visit with a health care provider, 24 hours a day, 7 days a week. All you need is a camera-enabled tablet, smartphone or computer with an internet connection. To start a visit, create a MyAtriumHealth account or sign in to an existing one.

Video visits are available to individuals of all ages, from newborns to adults, as long as you’re in North Carolina, South Carolina or Georgia at the time of your visit.

No, you do not need an appointment for an online urgent care video visit. However, if you prefer to see your regular primary care physician, you can use MyAtriumHealth to schedule a video visit during office hours or try Symptom Checker to see if an eVisit with your doctor might be right for you.

Most urgent care video visits last about 15 minutes:

• Have a valid form of photo identification ready, like a driver’s license, military identification, passport or state-issued identification card.
• After you sign up for a video visit, complete the eCheck-In and then select the “Begin Video Visit” button. A waiting room will open in your web browser where you will wait until a provider is available to join.
• Get connected to a health care provider who will evaluate your symptoms and discuss treatment options with you.

After your visit, the details will be added to your electronic medical record, so your primary care doctor can connect with you seamlessly if you need follow-up care.

If you have proxy access to your child or dependent in your MyAtriumHealth account:

• Log in and select the account for your child or dependent in the top right-hand corner.
• Select “Start an Urgent Care Video Visit” from the menu.

If you or your dependent does not have a MyAtriumHealth account or if you do not have proxy access for your child or dependent:

• Go to https://my.atriumhealth.org/myatriumhealth/AnonymousTelehealth
• Select “Video visit for someone else.”
• Choose your location, then on the next screen choose “Urgent Care Video Visit.” On the following screen, choose “Put me in line.”
• Answer a few quick questions about your location and who the visit is for.

Yes, the provider may send you a prescription if they decide that’s an appropriate course of treatment. Prescriptions will be sent to the pharmacy of your choice. No controlled medications will be prescribed through urgent care video visits.

Yes. The Atrium Health telehealth technology uses a patented system to ensure every visit is HIPAA compliant, secure and confidential.

Video visits are often the same price as office visits. Insurance coverage varies, and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage.

For answers to any other questions or help enrolling in MyAtriumHealth, call our video visit support team at 855-799-0044.