Virtual Primary Care
It’s not always easy to plan your day around a doctor’s visit. With Atrium Health virtual primary care, you can choose a family medicine provider and care team for most of your ongoing primary care needs – it’s health care virtually anytime, anywhere*. From routine health visits and sick visits to care for chronic conditions, and most things in between, appointments are available 7 days a week with extended hours from 6 a.m. to 11 p.m. and performed over secure video chat.
Plus, since your doctor and care team are part of Atrium Health, you get all the benefits of choosing the region’s most trusted primary care provider – with more convenience than ever. This includes a virtual care team that really knows you, as well as complete coordination of in-person care when needed with the region’s best hospitals and specialists.
Looking for a dedicated pediatric provider for kids ages 0 to 17? Learn more about pediatric virtual primary care.
*Patients must be in North Carolina, South Carolina or Georgia at the time of their visit.
Find a virtual primary care provider and schedule online, or call 844-235-6999.
Benefits of Virtual Primary Care
- Secure video visit appointments available 7 days a week, from 6 a.m.-11 p.m.
- Care for all ages*
- Relationship-based care with board-certified family medicine providers
- Coordinated access to top specialists and hospitals, if needed
- Insurance accepted, no extra fees
*Atrium Health Levine Children’s pediatric providers are available 8 a.m. to 8 p.m. 7 days a week for ages 0 to 17. Learn more about pediatric virtual primary care.
Services
Unlike other online health services, virtual primary care isn’t just for sick visits – it's for all your routine health care needs, including:
- Chronic disease management, including for diabetes and high blood pressure
- Sick visits, including for colds, rashes and sprains
- Mental health services
- Medicare Annual Wellness Visits
- eVisit secure messaging for minor conditions without an appointment
- Care team coordination of any needed in-person care such as annual physicals, labs and screenings
Coordination of in-person care when needed
Most conditions can be managed over video, but sometimes in-person visits are still needed. This can include annual physicals, lab work, diagnostic testing and screenings. Children will also need to be seen in person for certain conditions like ear infections.
When in-person care is needed, we’ll partner with an Atrium Health facility or in-person provider nearby and coordinate all your care. If more specialized services are needed, we’ll seamlessly refer you to some of the best specialists and hospitals in the region.
Learn About Virtual Primary Care at Atrium Health
How it works
Virtual primary care is health care made easy. Once you pick a virtual primary care doctor or advanced practice provider and schedule your first appointment, here’s what to expect.
Step 1: Before your visit
Because all visits are online via secure video connection, you don’t need to worry about commuting to the doctor’s office or sitting in a waiting room. Instead, just log in to MyAtriumHealth by smartphone, tablet or computer a few minutes before your visit.
Step 2: During your visit
Whether you’re managing a chronic condition, seeking care for something new or just trying to stay healthy, each visit is customized for your unique needs. Depending on the reason for your visit, your doctor or advanced practice provider may ask how you're feeling, explain recent labs and testing, and even examine certain physical symptoms.
Step 3: After your visit
At the end of your visit, your provider will go over the next steps for your care. They’ll also coordinate any follow-up visits if needed.
For the best experience, ensure you have a strong internet connection and your device’s camera, microphone and speakers are working as they should. You might also need your insurance card and a form of photo identification. You can also consider using headphones for added privacy.
Frequently asked questions
Many types of virtual care – including Atrium Health urgent care video visits – are for just sick visits or one-time medical needs. However, virtual primary care offers a much broader range of services. This includes sick visits, as well as preventive medicine, care for chronic diseases and more.
With virtual primary care, you get the same type of care as in a doctor’s office – just over a secure video connection.
Appointments are required and can be made easily online, 7 days a week. Family medicine providers are available 6 a.m.-11 p.m., and pediatric providers are available 8 a.m.-8 p.m.
All visits are with your doctor, advanced practice provider or your care team, so you’ll always see a familiar face.
Currently, the costs, fees and insurance coverage of virtual primary care are the same as it is for traditional primary care. Check with your health insurance provider for specific details on what your plan covers.
All you need is a strong internet connection and smartphone, tablet or computer with a microphone and camera. You might also need your insurance card and a form of photo identification.
You'll also need a MyAtriumHealth account – this is our free and secure patient portal, where you’ll have video visits and communicate with your doctor.
Yes, as long as you are in North Carolina, South Carolina or Georgia at the time of your visit, you can have a virtual primary care appointment. This includes from the comfort of home, work or even while traveling.
Yes. Atrium Health uses a patented system to make sure every video visit is HIPAA compliant, secure and confidential.