Pediatric Virtual Primary Care
Your child’s health is your top priority – and when life is busy, getting care should be easy. With pediatric virtual primary care, you can choose an Atrium Health Levine Children’s pediatrician for your child's ongoing care that you'll always see through flexible video visits, available 7 days a week from 8 a.m. to 8 p.m. Whether it’s a well visit, a sick visit or care for a chronic condition, your child will get consistent, quality care from a virtual pediatrician you can depend on.
Start by scheduling your first appointment with a virtual pediatrician online or call 704-468-0350.
The Convenience of an Online Pediatrician, with Care You Trust
With pediatric virtual primary care, your child gets the same expert care as an in-person visit – just through video visits that work around your schedule. You can skip the commute and schedule your appointment whenever it works for you – as long as you’re located in North Carolina, South Carolina or Georgia at the time of your visit.
After your first video visit, you’ll have an established virtual pediatrician for all of your child’s primary care needs, including help coordinating in-person care, if needed. And because your virtual pediatrician is part of Atrium Health Levine Children’s, you’ll have access to the quality, award-winning care you’d expect – with the added flexibility of virtual care.
Why Use Pediatric Virtual Primary Care?
- Scheduled video visits available 8 a.m-8 p.m., including weekends
- Care for ages 0-17
- Board-certified pediatric providers
- Coordinated access to top pediatric specialists and Atrium Health Levine Children’s Hospital, if needed
- Insurance accepted, no extra fees
Pediatric Care Online: Services to Support Your Child’s Health
Whether your child is under the weather or you have a question about their development, your virtual pediatrician is here for you. Available services include:
- Well visits, with coordination of in-person care
- Sick visits for colds, rashes, sprains and other nonurgent symptoms
- Educational visits for parenting support, newborn care, nutrition and sleep hygiene
- Behavioral and mental health visits, including depression and anxiety
- Management of chronic disease like ADHD, post-concussion syndrome and asthma
- Online prescription refills and medication management
- eVisit messaging for minor conditions, with a response within 24 hours
How Do Online Pediatrician Appointments Work?
Once you select your pediatric virtual primary care provider and schedule your first appointment, here’s what you can expect.
Step 1: Before your visit
Because all visits are online via secure video connection, you don’t need to worry about commuting to the doctor’s office or sitting in a waiting room with your child. Instead, just log in to MyAtriumHealth by smartphone, tablet or computer a few minutes before your visit and make sure your child is present with you on video.
Step 2: During your visit
Each visit is customized to your child’s unique needs. Depending on the reason for their visit, your child’s virtual provider may ask how your child is feeling, explain recent labs and testing, and examine physical symptoms.
Step 3: After your visit
At the end of your visit, your pediatric provider will review the next steps for your child’s care. They’ll also fill existing or new prescriptions and begin coordinating any follow-up visits, if needed.
For the best experience, ensure you have a strong internet connection and your device’s camera, microphone and speakers are working as they should. You might also need your insurance card and a form of photo identification.
Get the Free MyAtriumHealth App to Have a Visit on the Go
The MyAtriumHealth app lets you easily access telehealth visits anytime and anywhere. You don’t need an account to start a video visit, but having a visit goes faster with a MyAtriumHealth account. Sign-up is fast and easy. Download today.
Frequently Asked Questions about Pediatric Virtual Primary Care
Virtual pediatric providers are available 7 days a week from 8 a.m.-8 p.m., offering flexible appointment times that work around your child’s schedule.
See all of our pediatric telehealth offerings.
If you're physically located in North Carolina, South Carolina or Georgia at the time of your child’s visit, you can have an online pediatric appointment.
All visits are with your virtual pediatrician, and your care team, so you’ll always see a familiar face.
Most conditions can be managed over video, but sometimes in-person visits are still needed. This can include lab work, vaccines, diagnostic testing and screenings. Children will also need to be seen in person for conditions like ear infections.
When in-person care is needed, we’ll partner with a nearby Atrium Health Levine Children's location to coordinate your child’s care. If more specialized services are needed, we’ll seamlessly refer you to the best specialists and hospitals in the region.
Pediatric virtual primary care providers diagnose and treat many of the same conditions and symptoms as in-person visits, including:
- Abdominal discomfort, nausea or vomiting
- Acid reflux
- Acute cough
- Acute sinusitis
- Acne
- ADHD
- Allergies
- Anxiety
- Bronchitis
- Chronic disease management
- Constipation or diarrhea
- COVID
- Depression
- Eye discharge or drainage
- Flu or cold
- Headache
- Mental health services
- Minor burns or skin injuries
- Nasal congestion
- Neck and back pain
- Online prescription refills
- Parenting guidance or questions
- Pink eye or red eye
- Runny nose
- School concerns
- Skin rashes
- Sleep concerns
- Sore throat
- Sprains and strains
- Stuffy nose
- Upper respiratory infection
- Urinary concerns
Children under age 18 can receive care from a virtual pediatric provider, as long as a parent or guardian is present during the video visit. Parents or guardians can schedule video visits for children ages 0-17. Learn more about proxy/dependent care.
For people 18 or older, appointments can be scheduled directly with a virtual family medicine provider.
Unlike other types of pediatric telehealth visits we offer – where you connect with a telemedicine doctor or advanced practice professional for sick visits or one-time medical needs – you’re establishing ongoing care for your child with a virtual pediatrician. Your child’s pediatric virtual primary care provider is your first point of contact for a much broader range of services.
The costs, fees and insurance coverage of pediatric virtual primary care are the same as traditional, in-person pediatric care. Check with your health insurance provider for specific details on what your plan covers.
Yes, Atrium Health uses a patented system to make sure every video visit is HIPAA compliant, secure and confidential.
All you need is a strong internet connection and smartphone, tablet or computer with a microphone and camera. You might also need your insurance card and a form of photo identification.
You'll also need a MyAtriumHealth account – this is our free and secure patient portal, where you’ll have video visits, communicate with your doctor and request refills.
For answers to any other questions, call our video visit support team at 855-799-0044.