MyAtriumHealth frequently asked questions
The MyAtriumHealth app and website make it easier than ever to manage your health and access the care you need, when and where you need it. You'll be able to manage appointments, medications and more for yourself and the loved ones who count on you to manage their health and wellness.
You can access MyAtriumHealth from the comfort of home when you’re on your computer or tablet. And when you’re on the go, the MyAtriumHealth app is a convenient way to stay connected to your care, anytime and anywhere. You can download the app from:
Get started by reading through the frequently asked questions about MyAtriumHealth. If you can't find an answer to your question, call the MyAtriumHealth support team at 855-799-0044 or email MyAtriumHealth@atriumhealth.org.
Account Setup
The MyAtriumHealth app (iOS | Android) and website makes it easier than ever to manage your health and access. Once you're ready to get started:
- Register for a MyAtriumHealth account. You can do this in the MyAtriumHealth app or on the website.
- If you received an activation text or email from us, simply click the link provided to begin the account setup process.
- You can also create an account by answering a few questions about yourself. Just select Sign up now or Create an account from the app or website, and we’ll use your answers to connect your new account with your existing medical record.
Anyone age 18 and older can sign up, even if you aren’t an Atrium Health patient. If you’re 13-17 years old, you must be a patient as your provider will need to complete the MyAtriumHealth sign-up process for you.
For help setting up your account, please call MyAtriumHealth Support toll-free at 855-799-0044.
If you need same-day medical advice, please call your clinic directly. If you're experiencing a life-threatening emergency, dial 911 immediately.
You can download the app on your mobile device or tablet from the App Store (iOS) or Google Play (Android).
There are two reasons you might see missing information in your account:
- You're a new patient – Once you have your first appointment with a primary care doctor, they'll help get your medical records transferred to our system.
- Your account info doesn't match your medical records – If the name you used to sign up doesn’t match the name in your medical records, the system may not connect them. If this happens, call MyAtriumHealth Support at 855-799-0044.
- Select “Forgot login information?” on the login screen.
- Enter your email address or phone number to receive a two-factor verification code to recover your MyAtriumHealth account. Select “Send code.”
- Recover your username or create a new password for your MyAtriumHealth account. Remember that passwords are case sensitive.
MyAtriumHealth is currently available in English and Spanish.
To update your language preference on the MyAtriumHealth website:
- Select “Ver en Español” in the upper right corner of the browser page to switch to Spanish. Select "View in English" to switch to English.
- Once logged in, you can also select the globe icon in the upper right corner to switch between available languages.
If you're using the MyAtriumHealth app, the language you see is determined by your phone or tablet’s language setting. For example, if your device is set to Spanish, the MyAtriumHealth app will also display in Spanish. To change the language, update your device’s language setting and then relaunch the MyAtriumHealth app.
To update your language preference while using the MyAtriumHealth website:
- From the MyAtriumHealth website, select “Ver en Español” in the upper right corner of the page to switch to Spanish. Select “View in English” to switch to English.
- Once you’ve logged in to MyAtriumHealth, you can also select the globe icon in the upper right corner to switch between available languages.
If you’re using the MyAtriumHealth app, the language you see is determined by the language setting on your phone or tablet (e.g., if Spanish is your language setting on your device, your MyAtriumHealth experience will automatically be in Spanish).
- To change the language you see while using the MyAtriumHealth app, update your device’s language setting then relaunch the MyAtriumHealth app.
Our Language Services team is available for interpretation support. Call MyAtriumHealth Support at 855-799-0044 and our teammates will connect you with an interpreter to help answer your questions.
Accessing Other Accounts
"Proxy" means you’re a person authorized to represent someone else. With proxy access in MyAtriumHealth, you’re granted access to a patient’s medical record in order to supervise or help with their care.
You can grant or revoke access to anyone with whom you’d like to share your health record:
- Sign in to the MyAtriumHealth website.
- Select Your Menu, then Sharing Hub from under Sharing.
- On the next screen, choose Family member, close friend, or caretaker.
- Then, select Manage ongoing access to your MyAtriumHealth account.
- Prior to sending your proxy invitation, you can choose what kind of information your proxy will have access to:
- Allow access without billing: They'll have access to only clinical information.
- Allow access with billing: They'll have access to clinical information and can view billing statements, add credit cards and make payments on their behalf.
- Allow access for billing only: They'll have access to only billing information and can view statements, add credit cards and make payments on their behalf.
MyAtriumHealth will prompt your proxy to confirm your date of birth before access becomes active.
If you’re a child’s parent or legal guardian, you can view their medical information and manage their care in MyAtriumHealth through proxy access. Proxies of children between the ages of 0-12 have a full view of the child’s information, while proxies of children between the ages of 13-17 have a limited view of the child’s information by default. Patients 13-17 years old can grant expanded proxy access to their parent or legal guardian if they choose. When a patient 13-17 years old is of diminished capacity, full view of the child’s information is granted to proxies.
To access a child’s account:
- Sign in to the MyAtriumHealth website.
- From Your Menu, select Request Family Access under Communication.
- Select Child Proxy.
Account access should be available within a few business days, and MyAtriumHealth will prompt you to confirm the child’s date of birth before access becomes active.
Teens who are 13 and older may have their own MyAtriumHealth account. To request an account, ask your teen’s provider at their next visit. Your teen will receive an activation text or email to set up their account.
- Patients 0-12 years old: A full view is available.
- Patients 13-17 years old: A limited view is available. For these dependents, you can see immunizations, allergies, medications (except contraceptives, ADD/ADHD and anxiety and depression), refill medications, letters (unless marked sensitive by a provider), appointments (except OB-GYN and behavioral health), and you can also message your teen’s provider. However, After Visit Summaries for any of your dependent’s visits aren’t available. Patients 13-17 years old can grant expanded proxy access to their parent or legal guardian if they choose.
- Patient 13-17 years old and of diminished capacity: A full view is granted to proxies.
- Patients 18 and older: Multiple views are available depending on what access is granted to the proxy. These include full-view access with billing, full-view access without billing and access for billing only.
Atrium Health follows state and federal regulations in regard to limiting online access to 13- to 17-year-olds’ patient records. These patients are legally entitled to consent to treatment for a small subset of conditions (e.g., behavioral health, pregnancy care, sexually transmitted infection screening or treatment, etc.) and a right to confidential healthcare. Consistent with other organizations, Atrium Health doesn’t share these treatment visits with parents or guardian proxies by default through MyAtriumHealth.
For dependents 13-17, you can view immunizations, allergies, medications (except contraceptives), refill medications, all labs (except pregnancy tests, drug screens, OB images and STI tests), letters and appointments (except OB-GYN, behavioral health and school-based care visits) as well as message your dependent’s provider. However, After Visit Summaries for any of your dependent’s visits aren’t available.
Parents or guardians have the right to request teen proxy access for their child aged 13-17 years old through MyAtriumHealth at any time. Parents and guardians have a right to request any of their child’s health information not appearing in MyAtriumHealth. You can submit a request to access medical records in MyAtriumHealth. We encourage parents and guardians to speak with their child and their child's doctor to discuss any questions or concerns.
Appointments
You can schedule appointments with primary care providers and most specialists that you have seen within the past 3 years, including OB/GYN and pediatrics.
If you can’t schedule an appointment with a provider, it may be because:
- You haven't seen your provider within the last 3 years or don't have an upcoming appointment scheduled.
- Only certain appointment types are available for online scheduling.
- The type of appointment you’re trying to schedule requires more time than available time slots allow.
- The provider does not use MyAtriumHealth scheduling tools.
In any of these cases, it’s best to call your provider’s office directly to schedule your appointment.
You can use MyAtriumHealth to view certain health information, such as appointments and messages, from organizations outside of Atrium Health. Learn more.
- Sign in to the MyAtriumHealth website or mobile app. From the main menu, go to Link My Accounts. Search for the organization you wish to link and follow the steps to login and complete the set up.
- If you are a patient of Atrium Health Wake Forest Baptist, much of your historical data will be available in MyAtriumHealth starting in February 2024 without further action required.
Video Visits
Video visits are another way to get medical care virtually with a video call. You can have a secure, private visit from the comfort of home – or wherever you happen to be.
Learn more about the different types of video visits we offer.
Urgent care video visits help you see a provider quickly – just like an in-person urgent care visit. These video visits offer 24-hour care for minor illnesses with the next available provider. During your video call, the provider will evaluate your condition, offer a diagnosis and share their treatment plan. For minor illnesses like cold, flu or sinus infection, these video visits can be a convenient alternative to going to a clinic or urgent care. You can also start an urgent care video visit to see if a birth control or wrinkle cream prescription is right for you.
To help you get started, check out these instructions for video visits.
With virtual primary care, you can establish a relationship with a board-certified family medicine or pediatric provider that you’ll see through video visits. You’ll get the same care as an in-person visit, with flexible appointments that work around your schedule.
Unlike a relationship with a traditional, in-person primary care provider, a virtual primary care provider will only see you virtually. After your first video visit, you’ll have an established virtual family medicine provider you can trust for all of your health needs, including coordinated access to in-person care and specialists, if needed.
To get started, find your virtual primary care provider and schedule your first appointment.
Video visits with your established, in-person primary care provider, specialist or other members of your care team let you meet with your provider via video instead of coming into the office. If available, you can schedule a video visit during your provider’s office hours. Keep in mind that some appointments, like wellness exams, need to be in person.
To help you get started, check out these instructions for video visits.
Yes, we'll bill your urgent care video visit* or video visit with your primary care provider, specialist or another member of your care team to your insurance, including Medicare and Medicaid as your primary or secondary insurance.
Your visit is subject to any co-insurance, co-pay or deductible – just like an in-person visit. If you don’t have insurance, the visit is estimated at $75-$293. We'll send you an estimate.
*Insurance doesn’t cover urgent care video visits for wrinkle cream prescriptions.
Prescriptions, additional tests or other services will be billed to insurance for most video visits as only the consultation, diagnosis and treatment plan are considered part of the video visit.
Insurance doesn't cover video visits for wrinkle cream or wrinkle cream prescriptions, but we offer both at an affordable price.
Urgent care video visits you request through the MyAtriumHealth app (iOS | Android) or website will not be done by your provider. We have qualified providers trained in telehealth on call to perform video visits.
Scheduled video visits with your primary care provider, specialist or other members of your care team will be done by that provider.
If a friend, family member or caregiver usually attends your in-person appointments for your assistance or comfort, they can also sit in to your video visit.
Anyone over the age of 18 who's physically located in North Carolina, South Carolina or Georgia can request a video visit. Our video visit providers are only licensed to practice telemedicine in these states.
For example, if you live in Georgia and go on vacation in California, you can't do a video visit while on vacation. However, if you live in California and go on vacation in Georgia, you can do a video visit with one of our providers.
You can also request a video visit on behalf of minors ages 0-17 if you're their legally authorized representative. For a video visit, the minor must be present and visible with you for the duration of the appointment.
When you submit a video visit on behalf of a minor between the ages of 13-17 years old, you must use their proxy account. Don't use your own account to request a video visit for your dependent. Learn more about proxy/dependent care in the Accessing Other Accounts section.
We're able to provide urgent care video visits if you have Medicare or Medicaid as your primary or secondary insurance.
Urgent care video visits are available for people of all ages (unless otherwise noted) who are experiencing minor symptoms or conditions covered in this list. Learn more about starting an urgent care video visit.
Use a video visit for:
Adult conditions and symptoms:
- Abdominal discomfort or upset stomach
- Acid reflux
- Acne
- Allergies
- Anxiety
- Back pain
- Birth control prescriptions
- Bronchitis
- Colds
- Constipation
- Cough
- COVID (coronavirus)
- Depression
- Diarrhea
- Eye discharge or drainage
- Flu
- Headache
- Joint pain and stiffness
- Minor burns
- Minor skin injuries
- Nasal congestion
- Nausea and vomiting
- Neck and back pain
- Painful urination
- Pink eye
- Red eye
- Respiratory flu symptoms
- Respiratory infections
- Runny nose
- Sinus drainage
- Sinus infections
- Sinus problems
- Skin rashes
- Sore throat
- Sprains and strains
- Stuffy nose
- Upper respiratory infection
- Urinary concerns
- Vaginal discharge and irritation
- Wrinkle cream prescriptions
Pediatric conditions and symptoms:
- Abdominal discomfort or upset stomach
- Acne
- Allergies
- Back pain
- Bronchitis
- Colds
- Constipation
- Cough (for children 5 years old and up)
- COVID (coronavirus)
- Diarrhea
- Flu
- Headache
- Minor burns
- Minor skin injuries
- Nasal congestion
- Nausea and vomiting
- Neck and back pain
- Painful urination
- Pink eye (for children 3 years old and up)
- Red eye
- Runny nose
- Sinus drainage
- Sinus infections (for children 10 years old and up)
- Sinus problems
- Skin rashes
- Sore throat (for children 5 years old and up)
- Sprains and strains
- Stuffy nose
If you’re experiencing symptoms not listed here, please contact your primary care provider or nearest health care location. For medical emergencies, please call 911. Please be aware your symptoms may require further testing at a nearby lab or health care location.
Please wait for 30 minutes past the scheduled start time of your visit. If your provider hasn't joined the visit by then, leave the video visit and send a message in MyAtriumHealth or contact their office to reschedule.
You will check yourself in online. You can check in and complete your visit from the MyAtriumHealth app (iOS | Android) on your mobile device or the MyAtriumHealth website on your computer. Please get started 15 minutes before your appointment so you have time to complete the check-in process.
Please note that during times of high volumes, wait times can be longer and your provider may join the visit after your scheduled start time. If you need to step away from your computer, please watch for an email notification indicating your provider is ready to begin. However, we suggest starting your video visit right away after you complete check in. This way you won't miss this important notification to start your video visit.
Before your visit starts, you can cancel your visit using the MyAtriumHealth app or website.
- Sign in to the MyAtriumHealth app (iOS | Android) or website.
- Open the menu and under My Record, select Visits.
- Find your video visit appointment and select Cancel appointment.
- Choose your reason for canceling.
- Select Confirm cancelation.
At any time during the video visit, the provider may advise you to seek in-person treatment. If it appears that your symptoms suggest an emergency, they'll advise you to seek care at the closest emergency department.
Once you're done meeting with your provider, select Leave Meeting.
General Questions
MyAtriumHealth is a website and mobile app that helps you manage your health. With MyAtriumHealth, you can see doctor’s notes, test results, allergies, and immunizations. You also can make appointments, send a message to your doctor's office, pay bills, and more.
No. MyAtriumHealth is a free service offered by Atrium Health.
If you would like more information about MyAtriumHealth, please talk to your doctor or a staff member at your doctor's office. You also may reach us at:
- 855-799-0044 (toll-free)
- myatriumhealth@atriumhealth.org
Health Messaging
MyAtriumHealth lets you customize how you’re notified for many different notifications.
To manage your notifications, follow these steps or watch this video:
- Sign in to the MyAtriumHealth app (iOS | Android) or website.
- Open the menu and under Account Settings select Communication Preferences.
- Expand the list of notification options for the category you want to change. (Note: Expand “Advanced settings” within each category to choose preferences for more specific notifications.)
- Add or cancel notifications, then select Save Changes.
To stay connected to your care by text, send START to 89027 to get text message updates about appointments, test results, preventative care and more.
To get billing notifications by text, send START to 604931 to stay connected to your care. To opt out of billing text notifications, text STOP to 604931.
Message and data rates may apply.
MyAtriumHealth messages allow you to follow up with your providers, get help using MyAtriumHealth and more. You can send messages or requests to:
- Ask about an existing medical concern
- Ask about medication you’re currently taking
- Get technical support
- Contact billing customer service
From the main menu, select Messages and then select Send a message.
Please allow two business days for a response. MyAtriumHealth should not be used for urgent situations. In case of an emergency, please call 911.
If you have questions about a new, non-urgent health concern or a new medication request, schedule an appointment or start an urgent care video visit or eVisit to get the care you need.
Health Record
Your health record includes Current Medications, Allergies, Immunizations, Health Issues, Surgeries, and Procedures. Within MyAtriumHealth, you may also see Medical and Family History, Test Results, and Preventive Care recommendations. MyAtriumHealth does not show the entire medical record.
To request medical records in MyAtriumHealth, sign in and select Menu then choose Request Medical Records. Follow the prompts to select the records you need to request. You can also call the Medical Records Department at 704-667-9500 or toll-free at 844-383-2109. Learn more about requesting your medical records.
During an inpatient or emergency department visit, you’ll be able to view updates and information about education, medications, lab results, your care team, visit notes and After Visit Summaries in the MyAtriumHealth app. These real-time updates and information aren’t currently available on the MyAtriumHealth website.
To view updates and information related to your inpatient or emergency department visit:;
- Sign in to the MyAtriumHealth app.
- Select View visit or View hospital stay from any notifications that appear on your MyAtriumHealth account home page.
If you see providers outside Atrium Health, you can now connect accounts from those health care organizations. You'll be able to see select health information, such as visits, medications, test results and care plans, in one place.
MyChart Central lets you connect MyChart accounts from participating healthcare organizations and access them with a single login called an Epic ID. Creating and using a MyChart Central account is optional, and you can continue using your MyAtriumHealth username and password as you do today.
If you'd like to create an Epic ID, visit MyChart Central.
MyAtriumHealth allows you to sync your health data and information with the Apple Health and Google Health Connect apps. Heart rhythm data, such as heart rate and blood pressure, can also be synced if you have an Apple Watch.
To connect Apple Health and your MyAtriumHealth health information:
- Open the Apple Health app on your mobile device.
- Select your profile at the top right of the screen.
- Select Health Records from the Features section.
- Select Get Started in the Access Your Records section, and search for Aurora Health Care or Advocate Health Care.
- Select Connect Account.
- Sign in to your MyAtriumHealth account, then, if applicable, select the patient you’d like to link to Apple Health.
- Select Continue, then select the types of information you’d like to share and how long you’d like Apple Health to have access to your information. Note: To sync heart rhythm data from your Apple Watch, make sure Vital Signs is a selected type of information to share.
- Select Allow Access.
To connect Google Health Connect and your MyAtriumHealth health information:
- Open the Google Health Connect app on your mobile device.
- Make sure your wearable device (e.g., Fitbit or Withings) is synced with Health Connect.
- Open the MyAtriumHealth app and from the menu, select Track My Health under My Record. Then, select Link Device/Manage Connections.
- Select Connect to Google Health Connect.
- Sign in to your MyAtriumHealth account, then, if applicable, select the patient you’d like to link.
- Choose the types of information you’d like to share and grant permissions.
You’ll receive an email from MyAtriumHealth confirming you’ve synced your health data and information with Apple Health or Google Health Connect.
Lab and Test Results
Some results are ready on the same day; other results may take a few days. When the result is available, we release it to you online immediately. Sometimes, this means that you may see your results BEFORE your provider has seen them. Please understand that we look at every test result.
At Atrium Health, we believe sharing real-time information empowers you to take control of your health on your time. Some patients choose to look at this information right away while others choose to wait until their care team contacts them. Health information can be confusing. If you have a hard time understanding your results or you see something in a note that concerns you, please write down your questions and ask your provider when you see them or send a message to your doctor in MyAtriumHealth.
If you have questions about your lab or test results, please send your provider a message through MyAtriumHealth. From the main menu, go to Messages and then choose Send a message.
Medications & Prescriptions
If you use an Atrium Health Pharmacy, you can request refills in MyAtriumHealth. You can also track how many refills you have remaining and request a new prescription. For prescriptions filled through another pharmacy, contact them directly for refill requests.
You can request prescription refills from the MyAtriumHealth website or app.
- Sign in to your account and go to Medications.
- Select Request Refill for the medication you need renewed or add-in a medication if it's not listed.
- Follow the instructions to complete.
Sign in to your MyAtriumHealth account. From the main menu, visit the Medications page. For any medications listed, you can click Learn More under the name of the medications.
Billing & Insurance
Use MyAtriumHealth to get a free cost estimate. See a combination of your potential out-of-pocket costs for both hospital and professional services. To get the most accurate estimate, have the location you’ll receive the service and your current insurance benefit information on hand.
Paperless billing is a convenient way to view and pay your bill while keeping your health information safe. Instead of receiving your bills in the mail, you’ll find them in MyAtriumHealth – and you'll be notified via text message or email when a new billing statement is ready.
MyAtriumHealth users are automatically enrolled in paperless billing. Paperless billing communications may be sent from a dedicated billing number that is separate from appointment and care-related notifications.
If you don’t have a MyAtriumHealth account, you’ll be notified of available billing statements via email or text message and will be directed to pay your bills online. You’ll also have the option to create a MyAtriumHealth account.
You can manage your communication preferences through MyAtriumHealth. You can also text START to 604931 to receive text alerts or STOP to stop receiving them.
If you prefer getting your bills in the mail, MyAtriumHealth users have the option to opt out of paperless billing in Communication Preferences within their MyAtriumHealth account settings. Patients without MyAtriumHealth accounts can opt out of paperless billing by calling Atrium Health billing at 704-512-7171.
You can pay your bill in the MyAtriumHealth app or on the website.
- Sign in to the MyAtriumHealth app (iOS | Android) or website.
- Open the menu and under Billing, select Billing.
- If multiple accounts are visible, select the account you’d like to pay.
- Select Make a Payment.
- Select the amount you’d like to pay: Amount due or Other amount. Note: You must pay a minimum of $5 toward your balance. If your balance is less than $5, you must pay it in full.
- Select a payment method or add a new payment method. MyAtriumHealth allows you to use credit cards (including FSA and HSA cards), bank accounts, Apple Pay and Google Pay.
- Follow the prompts to complete your transaction.
You’ll need the following information in order to make a payment for another person:
- Guarantor account number and guarantor last name, or
- Guarantor account number and guarantor’s date of birth, or
- Guarantor account number and the last four digits of the guarantor’s social security number
When you have the right information:
Visit Auto Pay is a convenient way for you to automatically pay your visit balance. When you come in for care, we'll automatically collect payment after insurance is processed – cutting back on billing statements and the hassle of paying medical bills.
During the eIn process for your visit, you can consent to have up to $75 of your visit balance automatically charged to your credit card or bank account on file in MyAtriumHealth. You can cancel your Visit Auto Pay agreement from Billing Details at any time.
To sign up for and consent to Visit Auto Pay during your next appointment’s eCheck-In process:
- Sign in to the MyAtriumHealth app (iOS | Android) or website.
- Select “Begin eCheck-In" from the appointment you’re checking in for.
- When you reach the Payments step of eCheck-In, you’ll be asked if you want to use Auto Pay for your visit. Just select “yes” to enroll.
- Finish the eCheck-In process for your appointment.
- Sign in to the MyAtriumHealth app (iOS | Android) or website.
- Open the menu and under Billing, select Billing.
- Select View balance details for the account you’d like to view, then select the Payments tab.
- Under Past Payments, select the date range you’d like to view, then select Apply.
- Select View receipt on the payment you'd like to view. (Note: Payments made in MyAtriumHealth do not generate receipts.)
You can view closed visit accounts in MyAtriumHealth:
If your credit card is expiring, please update your MyAtriumHealth account with a new payment method so your payment plan remains current. If you have payment plans with more than one entity, you must enter your new payment method for each of them separately. To update your payment methods:
- Open the menu and under Billing, select Billing.
- Select Manage Payment Methods and select Add a new payment method
Call billing customer service at 704-512-7171 or send us a message in MyAtriumHealth:
- Sign in to the MyAtriumHealth website.
- From the Messaging menu, select Ask a customer service question
- Follow the prompts to send us a message.
Or chat online:
- Connect with billing customer service in our live online chat.
- Follow the prompts to engage with an agent.
To add or update your health insurance coverage:
- Sign in to the MyAtriumHealth app (iOS | Android) or website.
- Open the menu and under Insurance, select Insurance Summary.
- Review, update, remove or add your coverage.
As a reminder, please confirm that your provider and facility is in your insurance company’s network before seeking care with us.
Technical Questions
Yes, MyAtriumHealth follows HIPAA laws and uses encryption technology to make sure your information is private and secure.
For more information, see our privacy policy.
MyAtriumHealth works best with the latest desktop and mobile Web browsers. On a Mac, Safari and Chrome work best. On a PC, use Microsoft Edge, Chrome, or Firefox.
If you use our MyAtriumHealth app (iOS | Android), version 10.3 or higher is required. we support:
- Most Apple devices running iOS 16.2 and above, including iPhone 8 and newer. IPad Mini 4 and iPod Touch are no longer support.
- Android devices running version 11.0 and above; devices running versions 10.x or earlier can continue to use MyAtriumHealth but won’t be able to download updates.
Two-step verification is an added layer of security that protects the information in your MyAtriumHealth account. In addition to signing in with your username and password, two-step verification prompts you to enter a one-time use security code to verify your identity.
If you choose to Skip this step next time, frequent users will only need to do two-step verification periodically.
Two-step verification is turned on by default for all MyAtriumHealth users to ensure your health information is private and secure.
If you're not receiving a code, call the MyAtriumHealth Support at 855-799-0044 to confirm your correct email or mobile phone number is on file.
As a safe, secure alternative to a password, MyAtriumHealth allows you to sign in with your fingerprint, face or PIN instead of a password. A passkey uses your phone or another trusted device (like a computer or tablet) to verify your identity. It's an additional layer of security you can choose to use with your MyAtriumHealth account.
To set up a passkey for your account:
- Sign in to the MyAtriumHealth app (iOS | Android) or website.
- Select Your Menu, and under Settings, select Account Settings.
- Under the Login section, select Manage passkeys, then Add new passkey.
- Follow the steps – your device may ask you to verify your identity using your fingerprint, face or a PIN.
If you use the MyAtriumHealth app, make sure you're running the most recent version to use a passkey.
If you're having issues setting up a passkey on a work-issued device, such as a company computer, it may have firewalls or security settings that block passkey setup. To avoid this, try setting up a passkey on your personal device instead.
MyAtriumHealth may use smart technology, including artificial intelligence (AI), to support your care. Some of these tools use AI, such as virtual assistants. Others help you connect with specialists through video technology.
Most importantly, your information is protected by federal and state privacy laws, including HIPAA. Learn more about how Atrium Health uses smart technology.
To help protect your information, MyAtriumHealth logs you out if you haven’t used it for 20 minutes.
If this happens, wait 5–10 minutes, then try signing in again on the app or website.
MyAtriumHealth may also be briefly unavailable during system maintenance, usually done between midnight and 5 a.m.
If you're unable to log in to your MyAtriumHealth account or if you're receiving an "account disabled" message, it could be because:
- There were too many incorrect login attempts:
If you enter the wrong username or password five times, your account locks. These attempts add up over time, even on different days. Please call our MyAtriumHealth Support at 855-799-0044 for help resetting this. - Your browser is using an old saved password:
Try typing your password manually instead of using autofill. - Your username or password is incorrect:
Double-check both. If needed, use the “Forgot login information?” link to reset your details.
Sign in to the MyAtriumHealth app (iOS | Android) or website using your current password (if you don't remember your password, see the "How do I recover my username or reset my password?” FAQ above).
On the MyAtriumHealth website:
- Open the menu.
- Under Account Settings, choose Security Settings.
- Under Change Password, enter your current password and your new password.
- Confirm your new password then click Save.
On the MyAtriumHealth app:
- Open the menu.
- Choose Account Settings and then choose Account Settings.
- Choose Change Password.
- Enter your current password and your new password.
- Confirm your new password then choose Submit.