Mask and Visitor Policies: Following CDC and state of NC guidance, masks are still required in all Atrium Health facilities. View our current visitor policy

Patient Frequently Asked Questions


Account Setup

How do I sign up for a MyAtriumHealth account?

  • You will automatically receive an activation text message or email when you:
    • schedule an appointment with an Atrium Health provider, or
    • check in for your appointment
  • If your mobile phone number and email address are missing from your records, the front desk staff will ask for this information at check-in. Then, they will send the activation text or email.
  • You may also request an account by clicking Sign Up Now from MyAtriumHealth. You will be asked a series of questions from Experian. Experian is a third-party service that will verify your identity. Atrium Health will not be able to see your answers to the Experian questions.

What if I am having trouble setting up my MyAtriumHealth account?

For help setting up your account, please call MyAtriumHealth Support:

  • 704-667-9145, or
  • 855-799-0044 (toll-free)

The support team is available Monday through Friday, 8 a.m. - 5 p.m.

Can I access my child's health record on MyAtriumHealth?

Yes. A parent or guardian may request full access to your child’s health record until the child turns 13 years old. When the child turns 13, a parent or guardian will then have limited access to the child’s health record to review allergies, immunizations, insurance coverages, make payments and send messages until the child’s 18th birthday.

Due to certain medical needs, there are instances when a parent or guardian may request full access to the child’s health record that will remain active after the child turns 18.

As always, a parent or guardian may call the doctor's office to discuss their children's health concerns. 

How do I get access to my child’s health record through MyAtriumHealth?

To request access to your child’s health record, visit the MyAtriumHealth website or mobile app:

  • Sign in to the MyAtriumHealth website. Go to Account Settings on the main menu and click Family Access. Click on link to Request access to a minor’s record to complete and submit your request for access.
  • Sign in to the mobile app, tap the Menu icon at the top of your screen, and tap Family Access under Account Settings

You will need your child's:

  • Social Security Number, or
  • Atrium Health Medical Record Number (MRN). You can find the MRN on a receipt from the child’s doctor visit, right above the home telephone number.

How can a teen get access to their health record through MyAtriumHealth?  

Teens age 13 and older may have their own MyAtriumHealth account. To request an account for your teen, ask your teen’s provider at his or her next office visit. Within two days, your teen will receive an activation text or email to set up his or her account.

Can I access another adult's health record on MyAtriumHealth?

Yes. Patients age 18 and older may grant or revoke access to anyone they would like to share their health record with by following the steps below on the MyAtriumHealth website or mobile app:

  • Sign in to the MyAtriumHealth website or mobile app. From the main menu, go to Sharing and click Share My Record. Click on the Friends and family access button to Invite someone to see your health record. You will need the person’s email address and they must be able to verify your date of birth once they receive the invitation.

Appointments

Which doctors can I schedule appointments with?

You can schedule appointments with most primary care providers that you have seen within the past 18 months, including OB/GYN and pediatrics.

I've heard that I can see my appointments at Atrium Health and other organizations all in one place. How do I set that up?

You can now use MyAtriumHealth to view certain health information, such as appointments and messages, from organizations outside of Atrium Health. Learn more.

  • Sign in to the MyAtriumHealth website or mobile app. From the main menu, go to Sharing and click Link My Accounts. You will need your login information for the other account(s) to complete the set up.

General Questions

What is MyAtriumHealth?

MyAtriumHealth is a website and mobile app that helps you manage your health. With MyAtriumHealth, you can see doctor’s notes, test results, allergies, and immunizations. You also can make appointments, send a message to your doctor's office, renew prescriptions, pay bills, and more.

Who can sign up for MyAtriumHealth?

You must be an Atrium Health patient to get a MyAtriumHealth account.

Is there a cost for MyAtriumHealth?

No. MyAtriumHealth is a free service offered by Atrium Health.

How can I find out more about MyAtriumHealth?

If you would like more information about MyAtriumHealth, please talk to your doctor or a staff member at your doctor's office. You also may reach us at:


Health Messaging

How do I know when I have a new message from my doctor’s office?

MyAtriumHealth will send you an email when a provider sends you a new health message. Also, you can click View Message on new messages directly from the health feed when you log in to MyAtriumHealth on a web browser or on the mobile app.

Can I send a message to my doctor's office through MyAtriumHealth? When should I expect a reply?

Yes. You may send a non-urgent message to your doctor's office through MyAtriumHealth. On a web browser or mobile app, from the main menu, go to Communication and click Health Messages.  

Please allow two business days for a response. MyAtriumHealth should not be used for urgent situations. In case of an emergency, please call 911.

When I send a health message, where does it go?

Messages from MyAtriumHealth are sent to nurses who work with your doctor. The nurse may respond or may send your message on to the doctor. All messages become part of your medical record.


Health Record

What information can I see in my health record?

Your health record includes Current Medications, Allergies, Immunizations, Health Issues, Surgeries, and Procedures. Within MyAtriumHealth, you may also see Medical and Family History, Test Results, and Preventive Care recommendations. MyAtriumHealth does not show the entire medical record. If you do not see the health information you are looking for, please visit Atrium Health Medical Records to learn how to request your medical records. You can also call the Medical Records Department at 704-667-9500 or toll-free at 844-383-2109, or use the feature in MyAtriumHealth to request medical records.

What dates does my health record include?

You may be able to see records as far back as October 2006, but it depends when your doctor or hospital started using the EMR. 

Where can I learn more about my medicines?

Sign in to your MyAtriumHealth account. From the main menu, go to My Record and click Health Record or Health Summary. For any medications listed, you can click Learn More under the name of the medications.  


Lab and Test Results

When will I see my lab or test results in MyAtriumHealth?

Some results are ready on the same day; other results may take a few days. When the result is available, we release it to you online immediately. Sometimes, this means that you may see your results BEFORE your provider has seen them. Please understand that we look at every test result.

At Atrium Health, we believe sharing real-time information empowers you to take control of your health on your time. Some patients choose to look at this information right away while others choose to wait until their care team contacts them. Health information can be confusing. If you have a hard time understanding your results or you see something in a note that concerns you, please write down your questions and ask your provider when you see them or send a message to your doctor in MyAtriumHealth.  

What if I have questions about my lab or test results in MyAtriumHealth?

If you have questions about your lab or test results, please send your provider a message through MyAtriumHealth. On a web browser or mobile app, from the main menu, go to Communication and click Health Messages


Prescription Renewals

Can I get a refill for my medicine using MyAtriumHealth?

Please call your pharmacy to refill a prescription. If you have checked with your pharmacy and have no refills left, you can request to renew your prescription within MyAtriumHealth. 

What if I have no medicine refills available?

Please call your pharmacy to be sure no refills are available. If you have checked with your pharmacy and have no refills left, you can request to renew your prescription within MyAtriumHealth. 


Technical Questions

Is my information secure on MyAtriumHealth?

Yes, we take great care to make sure your health information is private and secure. MyAtriumHealth follows HIPAA laws and uses encryption technology on your records.

Here are more tips to make sure your information is safe:

  • Choose a password that is easy for you to remember, but hard for others to guess.
  • Turn on two-step verification for your account. After signing in to MyAtriumHealth on your web browser, choose Security Settings from the main menu, then turn on Two-Step Verification.

What are the browser requirements for MyAtriumHealth?

MyAtriumHealth works best with the latest desktop and mobile Web browsers. On a Mac, Safari and Chrome work best. On a PC, use Microsoft Edge, Chrome, or Firefox.

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