For help setting up your account, please call MyAtriumHealth Support toll-free at 855-799-0044.
Yes. A parent or guardian may request full access to your child’s health record until the child turns 13 years old. When the child turns 13, a parent or guardian will then have limited access to the child’s health record. Under North Carolina State law, minors may consent to certain services without the consent of a parent or guardian and have all the privacy rights related to that service. This includes the prevention, diagnosis and treatment of sexually transmitted diseases and other diseases that must be reported to the State; pregnancy, drug or alcohol abuse; and emotional disturbance. To protect the minor’s right to privacy, we limit parent access on MyAtriumHealth. Parents and legal guardians may still request a copy of the After Visit Summary during a clinic visit or submit a Medical Records request for full records.
Due to certain medical needs, there are instances when a parent or guardian may request full access to the child’s health record that will remain active after the child turns 18.
As always, a parent or guardian may call the doctor's office to discuss their children's health concerns.
You can request access to your child’s health record from the MyAtriumHealth website or mobile app. Sign in and go to Request Family Access from the main menu. Complete and submit the form, and our support team will review and approve your request.
You will need your child's:
Teens age 13 and older may have their own MyAtriumHealth account. To request an account for your teen, ask your teen’s provider at his or her next office visit. Your teen will receive an activation text or email to set up his or her account.
Yes. Patients age 18 and older may grant or revoke access to anyone with whom they would like to share their health record:
You can schedule appointments with most primary care providers and some specialists that you have seen within the past 3 years, including OB/GYN and pediatrics.
You can use MyAtriumHealth to view certain health information, such as appointments and messages, from organizations outside of Atrium Health. Learn more.
MyAtriumHealth is a website and mobile app that helps you manage your health. With MyAtriumHealth, you can see doctor’s notes, test results, allergies, and immunizations. You also can make appointments, send a message to your doctor's office, pay bills, and more.
No. MyAtriumHealth is a free service offered by Atrium Health.
If you would like more information about MyAtriumHealth, please talk to your doctor or a staff member at your doctor's office. You also may reach us at:
When a provider sends a new health message:
Yes. You may send a non-urgent message to your doctor's office through MyAtriumHealth. From the main menu, go to Messages and then choose Send a message.
Please allow two business days for a response. MyAtriumHealth should not be used for urgent situations. In case of an emergency, please call 911.
Messages from MyAtriumHealth are sent to nurses who work with your health care team. The nurse may respond or may send your message on to your provider. All messages become part of your medical record.
Your health record includes Current Medications, Allergies, Immunizations, Health Issues, Surgeries, and Procedures. Within MyAtriumHealth, you may also see Medical and Family History, Test Results, and Preventive Care recommendations. MyAtriumHealth does not show the entire medical record.
To request medical records in MyAtriumHealth, sign in and select Menu then choose Request Medical Records. Follow the prompts to select the records you need to request. You can also call the Medical Records Department at 704-667-9500 or toll-free at 844-383-2109. Learn more about requesting your medical records.
Some results are ready on the same day; other results may take a few days. When the result is available, we release it to you online immediately. Sometimes, this means that you may see your results BEFORE your provider has seen them. Please understand that we look at every test result.
At Atrium Health, we believe sharing real-time information empowers you to take control of your health on your time. Some patients choose to look at this information right away while others choose to wait until their care team contacts them. Health information can be confusing. If you have a hard time understanding your results or you see something in a note that concerns you, please write down your questions and ask your provider when you see them or send a message to your doctor in MyAtriumHealth.
If you have questions about your lab or test results, please send your provider a message through MyAtriumHealth. From the main menu, go to Messages and then choose Send a message.
If you use an Atrium Health Pharmacy, you can request refills in MyAtriumHealth. You can also track how many refills you have remaining and request a new prescription. For prescriptions filled through another pharmacy, contact them directly for refill requests.
You can request prescription refills from the MyAtriumHealth website or app.
Sign in to your MyAtriumHealth account. From the main menu, visit the Medications page. For any medications listed, you can click Learn More under the name of the medications.
Yes, we take great care to make sure your health information is private and secure. MyAtriumHealth follows HIPAA laws and uses encryption technology on your records.
Here are more tips to make sure your information is safe:
MyAtriumHealth works best with the latest desktop and mobile Web browsers. On a Mac, Safari and Chrome work best. On a PC, use Microsoft Edge, Chrome, or Firefox.
To keep your health information safe and secure, MyAtriumHealth has a two-step verification that requires you to enter a security code to confirm your identity. Atrium Health strongly encourages patients to use Multi-Factor Authentication (MFA), but you may opt out if you wish to.
After your first time completing the two-step verification, you can turn off the feature under Preferences.
If you choose to “Remember this Device,” frequent users of MyAtriumHealth will only need to do two-step verification periodically.