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Patient Frequently Asked Questions


Account Setup

How do I sign up for a MyAtriumHealth account?

  • You will automatically receive an activation text message or email when you:
    • schedule an appointment with an Atrium Health provider, or
    • check in for your appointment
  • If your mobile phone number and email address are missing from your records, the front desk staff will ask for this information at check-in. Then, they will send the activation text or email.
  • You may also request an account by clicking Sign Up Now from MyAtriumHealth. After you submit a request, please allow three days for a response. Once our team confirms your identity, you will receive an activation text or email.

What if I am having trouble setting up my MyAtriumHealth account?

For help setting up your account, please call MyAtriumHealth Support:

  • 704-667-9145, or
  • 855-799-0044 (toll-free)

The support team is available Monday through Friday, 8 a.m. - 5 p.m.

Can I access my child's health record on MyAtriumHealth?

Yes. A parent or guardian may ask for access to the health records of their children under age 13. Once your request is approved, you can view this information through your own MyAtriumHealth account.

As always, a parent or guardian may call the doctor's office to discuss their children's health concerns.

How do I get access to my child’s health record through MyAtriumHealth?

To request access to your child’s health record, visit the MyAtriumHealth website or mobile app:

  • Sign in to the MyAtriumHealth website. Go to Settings, and click Request Family Access.
  • Sign in to the mobile app, tap the profile icon at the top right of your screen, and tap Request Family Access.

You will need your child's:

  • Social Security Number, or
  • Atrium Health Medical Record Number (MRN). You can find the MRN on a receipt from the child’s doctor visit, right above the home telephone number.

How do I get access to my teen’s health record through MyAtriumHealth?

Teens age 13 and older may have their own MyAtriumHealth account. To request an account for your teen, ask your teen’s provider at his or her next office visit. Within two days, your teen will receive an activation text or email to set up his or her account.


Appointments

Which doctors can I schedule appointments with?

You can schedule appointments with most primary care providers that you have seen within the past 18 months, including OB/GYN and pediatrics.

I've heard that I can see my appointments at Atrium Health and other organizations all in one place. How do I set that up?

You can now use MyAtriumHealth to view certain health information, such as appointments and messages, from organizations outside of Atrium Health. Learn more.


General Questions

What is MyAtriumHealth?

MyAtriumHealth is a website and mobile app that helps you manage your health. With MyAtriumHealth, you can see doctor’s notes, test results, allergies, and immunizations. You also can make appointments, send a message to your doctor's office, renew prescriptions, pay bills, and more.

Who can sign up for MyAtriumHealth?

You must be an Atrium Health patient to get a MyAtriumHealth account.

Is there a cost for MyAtriumHealth?

No. MyAtriumHealth is a free service offered by Atrium Health.

How can I find out more about MyAtriumHealth?

If you would like more information about MyAtriumHealth, please talk to your doctor or a staff member at your doctor's office. You also may reach us at:


Health Messaging

How do I know when I have a new message from my doctor’s office?

MyAtriumHealth will send you an email when a provider sends you a new health message. Also, you will see a New Message alert when you log in to MyAtriumHealth. On a web browser, this appears near the top of the screen. On the mobile app, this appears within the Health Messages box.

Can I send a message to my doctor's office through MyAtriumHealth? When should I expect a reply?

Yes. You may send a non-urgent message to your doctor's office through MyAtriumHealth. On a web browser, click on Contact Us, and then Contact Your Doctor’s Office. On the mobile app, tap Health Messages.

Please allow two business days for a response. MyAtriumHealth should not be used for urgent situations. In case of an emergency, please call 911.

When I send a health message, where does it go?

Messages from MyAtriumHealth are sent to nurses who work with your doctor. The nurse may respond or may send your message on to the doctor. All messages become part of your medical record.


Health Record

What information can I see in my health record?

Your Health Summary includes Current Medications, Allergies, Immunizations, Health Issues, Surgeries, and Procedures.

Within MyAtriumHealth, you may also see Doctor’s Notes, Radiology Reports, Lab and Test Results, and Visit Summaries.

What dates does my health record include?

Atrium Health's electronic medical record (EMR) system began in October 2006. You may be able to see records as far back as October 2006, but it depends when your doctor or hospital started using the EMR.

Where can I learn more about my medicines?

Sign in to your MyAtriumHealth account. Click Health Record, and then Learn More next to Current Medications. You can also watch videos about some of your medications from the View Health Videos link on the home page.


Lab and Test Results

When will I see my lab or test results in MyAtriumHealth?

You may see this information 24 hours after the results are available. Please remember that some labs and test results are processed faster than others; you may see some results from the same visit sooner than others.

What if I have questions about my lab or test results in MyAtriumHealth?

If you have questions about your lab or test results, please send your provider a message through MyAtriumHealth. After signing in, choose Health Messages.


Prescription Renewals

Can I get a refill for my medicine using MyAtriumHealth?

Please call your pharmacy to refill a prescription. If you have checked with your pharmacy and have no refills left, choose Renew a Prescription within MyAtriumHealth.

What if I have no medicine refills available?

Please call your pharmacy to be sure no refills are available. If you have checked with your pharmacy and have no refills left, choose Renew a Prescription within MyAtriumHealth.


Technical Questions

Is my information secure on MyAtriumHealth?

Yes, we take great care to make sure your health information is private and secure. MyAtriumHealth follows HIPAA laws and uses encryption technology on your records.

Here are more tips to make sure your information is safe:

  • Choose a password that is easy for you to remember, but hard for others to guess.
  • Turn on two-step verification for your account. After signing in to MyAtriumHealth on your web browser, choose Settings, then Security Settings, then Turn on Two-Step Verification.

What are the browser requirements for MyAtriumHealth?

MyAtriumHealth works best with the latest desktop and mobile Web browsers. On a Mac, Safari and Chrome work best. On a PC, use Microsoft Edge, Chrome, or Firefox.

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