Skip Navigation
Our family of care has grown! Find exceptional pediatric care right here in the greater Charlotte region, or learn more about our services in the Triad region of North Carolina and central and south Georgia.

Urgent and Emergency Care Options

When an unexpected medical need arises with your child, each moment counts. Atrium Health Levine Children’s has urgent care available 24/7, at a convenient location – or from the comfort of your home.

Important: If this is a life-threatening emergency, please call 911. If your child has come into contact with or swallowed a poisonous substance, call Poison Control at 800-222-1222 or visit

  • Urgent Care Video Visit

    Available 24/7

    Have a secure, face-to-face video visit with a trusted urgent care provider for all ages (including newborns) without leaving your home.

    No appointment is needed.

    Conditions treated include:

    • Cold and flu symptoms (In-person flu visits are recommended for ages 4 and under)
    • Minor skin issues
    Show more
    • Newborn worries, including feeding
    • Pink eye
    • Seasonal allergies
  • Urgent Care

    Available 7 days a week with extended hours

    Get in-person care for unexpected illnesses and minor injuries. All our urgent cares are walk-in and treat children, with 2 locations designed just for kids, newborn to age 17.

    No appointment is required, but if you want to save time, you can reserve a spot online.

    Conditions treated include:

    • Sore throats and earache
    • Bronchitis, colds and flu
    Show more
    • Fever and upset stomach
    • Sprains, strains and fracture care
    • Treatment of minor cuts and burns
  • Emergency Care

    Available 24/7

    Get in-person care for serious or life-threatening injuries or illnesses. We offer emergency services for all ages at each emergency room, plus 2 of our locations are designed specifically for children.

    Not sure if your child needs in-person care? Have a secure video visit with an emergency medicine specialist to help you decide the most appropriate care for the situation. Ages 2 and up. Only available in NC.

Non-urgent Care Options

Have a quick question for a provider? Does your child have a minor condition? Our non-urgent virtual options can help. 

Note: Your child must be an Atrium Health Levine Children’s patient 
and have a MyAtriumHealth account to access the following options. 

  • Pediatric eVisit

    Available 24/7

    Get answers for questions about minor conditions quickly. The easy-to-navigate, secure messaging platform allows your child's provider or provider in the office to receive information about your child’s symptoms and respond with a care plan within 24 hours.

    For ages: 0 – 12 years

    Conditions treated include:

    • Common cold
    • Allergies
    • Pink eye
    Show more
    • Lice
    • Diaper rash
    • Sunburn
    • Thrush
    • Poison ivy
    • Swimmer's ear
    • Cold sores
  • Nurse Chat

    Available 7 days a week, 7 a.m. - 7 p.m.

    Message directly and securely with a nurse, who will help determine the best care for your child’s medical need, give guidance and answer questions. If additional care is needed, you’ll be directed to the appropriate place.
    For ages: 0 – 21 years

    Conditions treated include:

    • Cough
    • Cold
    • Fever
    Show more
    • Congestion
    • Rash
    • Earache
    • Feeding
    • Constipation
    • Allergies
  • Not sure where to go? Try Symptom Checker.

    Tell us how your child is feeling and we'll help you choose the right care. Depending on your symptoms, we may recommend a video visit, urgent care or an eVisit. 

Schedule an Appointment

Make an appointment with your child's current provider or with a new one. Your child's provider may also be available to offer care virtually via a video visit.

  • New Patients

    Atrium Health Levine Children’s has 200+ pediatric primary care providers, across 30+ locations, making it easy to find a trusted doctor’s office convenient to you. Plus, we are backed by Levine Children's Hospital, the Charlotte region’s only children’s hospital ranked by U.S. News & World Report. 

    Our directory helps you find the right doctor for your child. Use the filters to narrow your search, then make an appointment.
  • Existing Patients

    Already have a trusted Atrium Health Levine Children's primary care provider? Schedule an in-person visit with your child's provider or another provider at their practice.
  • Primary Care Video Visit

    Your child can receive the same expert care during a virtual doctor’s appointment with your primary care provider from the convenience of home. 

    Conditions often treated with a video visit:

    • Cold, cough and bronchitis
    • Flu symptoms, for patients 5 and older
    Show more
    • Minor skin issues
    • Newborn worries, including feeding
    • Pink eye
    • Seasonal allergies
    • Upset stomach, including constipation and diarrhea

Frequently Asked Questions About Virtual Pediatric Care

Step-by-step instructions on how to get virtual primary care for your child.