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Safety and Appointments Updates
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Life is full of surprises – especially when it comes to your little one. Whether your child has an upset stomach or a broken bone, Atrium Health Levine Children’s has the care you need – just for kids. Keep reading to learn about our children’s virtual care, urgent cares and emergency rooms.
Important: If your child has an illness or injury that you feel is life-threatening, call 911 right away. If your child has come into contact with or swallowed a poisonous substance, call Poison Control at 1-800-222-1222.
Pediatric Urgent Care Video Visit
Atrium Health Urgent Care Video Visit lets you have a secure, face-to-face video visit day or night – without leaving home. Trusted healthcare providers are available 24/7 for all ages (including newborns), and Levine Children’s pediatricians are available just for kids from 9 a.m. to 9 p.m. All you need to get started is a phone, tablet or computer. No appointment is needed.
- Cold and flu* symptoms
- Minor skin issues
- Newborn worries, including feeding
- Pink eye
- Seasonal allergies
*We recommend in-person flu visits for ages 4 and under
Start a pediatric video visitPediatric eVisit
If your child needs care for a rash, allergies or another type of minor condition, a pediatric eVisit is a convenient option that’s available day or night. Open to current patients 12 and under, eVisits connect parents to Levine Children’s pediatricians and nurse practitioners with an easy-to-navigate messaging platform.
Once our providers receive information about your child’s symptoms, they’ll respond with a care plan within 4 hours, or by 11 a.m. the next day if sent overnight.
- Allergies (2 years+)
- Diaper rash (0 to 4 years)
- Lice (1 year+)
- Pink eye (2 years+)
- Poison ivy (3 years+)
- Sunburn (1 year+)
- Thrush (0 to 18 months)
Video visits for pediatric primary care
Your child’s pediatrician provides the expert care they need to get and stay healthy. And sometimes they can provide that care virtually via video visit.
A video visit is a virtual doctor’s appointment where your child receives care from the comfort of home. All you need is a phone, tablet or computer to have a secure, face-to-face video visit.
To see if your child’s appointment can be a video visit, call your pediatrician’s office.
- Cold, cough and bronchitis
- Flu symptoms, for patients 5 and older
- Minor skin issues, including lice
- Newborn worries, including feeding
- Pink eye
- Seasonal allergies
- Upset stomach, including constipation and diarrhea
Children’s urgent care
Urgent cares are walk-in clinics that treat minor conditions and are open 7 days a week, morning and night. All our urgent cares treat children, but we have a few locations just for kids. Our children’s urgent cares treat infants all the way to age 18.
While no appointment is needed, you can reserve your spot ahead of time at all our urgent cares if you don’t want to wait.
- Care for general children’s illnesses, including sore throats, earaches, coughs, cold and flu symptoms, fevers and upset stomachs
- On-site lab and X-rays
- Physicals for sports and camp
- Care for sprains, strains and other minor injuries
- Treatment of minor cuts and burns
Children’s emergency care
When your child has a serious or life-threatening injury or illness, we offer 24-hour care at emergency rooms near you. Plus, we have 2 emergency room locations dedicated just to kids.
Children’s emergency room locations
Levine Children’s has 2 emergency room locations that are specially designed for children. They have all the emergency care your child needs – in a kid-friendly, kid-focused setting.
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Pediatric emergency department at Levine Children’s Hospital: Located in Charlotte, this is our region’s most advanced pediatric emergency department and only Level 1 pediatric trauma center.
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Levine Children’s emergency room at Atrium Health Huntersville Emergency Department, a facility of Atrium Health University City: This is the only pediatric emergency department in the Lake Norman area, with easy access to Levine Children’s Hospital if needed.