Safety and Appointments Updates

At Atrium Health, we’re dedicated to caring for your child in the safest environment possible. We’re setting the national standard with innovative safety measures, so you feel comfortable and confident each time you visit. See what we’re doing to keep you COVID-Safe.

Life is full of surprises – especially when it comes to your little one. Whether your child has an upset stomach or a broken bone, Atrium Health Levine Children’s has the care you need – just for kids. Keep reading to learn about our children’s virtual care, urgent cares and emergency rooms.

Important: If your child has an illness or injury that you feel is life-threatening, call 911 right away. If your child has come into contact with or swallowed a poisonous substance, call Poison Control at 1-800-222-1222.

Pediatric Virtual Visit

Atrium Health Virtual Visit lets you have a secure, face-to-face video visit day or night – without leaving home. Trusted healthcare providers are available 24/7 for all ages (including newborns), and Levine Children’s pediatricians are available just for kids from 8 a.m. to 10 p.m. All you need to get started is a phone, tablet or computer. No appointment is needed.

Virtual Visit can be used for things like:
  • Cold and flu* symptoms
  • Minor skin issues
  • Newborn worries, including feeding
  • Pink eye
  • Seasonal allergies

*We recommend in-person flu visits for ages 4 and under

Start a pediatric virtual visit

Pediatric eVisit

If your child needs care for a rash, allergies or another type of minor condition, a pediatric eVisit is a convenient option that’s available day or night. Open to current patients 12 and under, eVisits connect parents to Levine Children’s pediatricians and nurse practitioners with an easy-to-navigate messaging platform.

Once our providers receive information about your child’s symptoms, they’ll respond with a care plan within 4 hours, or by 11 a.m. the next day if sent overnight.

Pediatric eVisits can be used for things like:
  • Allergies (2 years+)
  • Diaper rash (0 to 4 years)
  • Lice (1 year+)
  • Pink eye (2 years+)
  • Poison ivy (3 years+)
  • Sunburn (1 year+)
  • Thrush (0 to 18 months)
Start a pediatric eVisit

Video visits for pediatric primary care

Your child’s pediatrician provides the expert care they need to get and stay healthy. And sometimes they can provide that care virtually via video visit.

A video visit is a virtual doctor’s appointment where your child receives care from the comfort of home. All you need is a phone, tablet or computer to have a secure, face-to-face video visit.


To see if your child’s appointment can be a video visit, call your pediatrician’s office.

Conditions commonly treated with video visits:
  • Cold, cough and bronchitis
  • Flu symptoms, for patients 5 and older
  • Minor skin issues, including lice
  • Newborn worries, including feeding
  • Pink eye
  • Seasonal allergies
  • Upset stomach, including constipation and diarrhea
Find a Pediatrician

Children’s urgent care

Urgent cares are walk-in clinics that treat minor conditions and are open 7 days a week, morning and night. All our urgent cares treat children, but we have a few locations just for kids. Our children’s urgent cares treat infants all the way to age 18.

While no appointment is needed, you can reserve your spot ahead of time at all our urgent cares if you don’t want to wait.

Our children’s urgent care services and features include:
  • Care for general children’s illnesses, including sore throats, earaches, coughs, cold and flu symptoms, fevers and upset stomachs
  • On-site lab and X-rays
  • Physicals for sports and camp
  • Care for sprains, strains and other minor injuries
  • Treatment of minor cuts and burns
Find an urgent care and see wait times

Children’s emergency care

When your child has a serious or life-threatening injury or illness, we offer 24-hour care at emergency rooms near you. Plus, we have 2 emergency room locations dedicated just to kids.

Children’s emergency room locations

Levine Children’s has 2 emergency room locations that are specially designed for children. They have all the emergency care your child needs – in a kid-friendly, kid-focused setting.

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