Pediatric Telehealth
When your child needs care, visiting a doctor’s office or urgent care clinic might not be convenient. With our pediatric telehealth services, you can connect with an Atrium Health Levine Children's provider from home, or wherever you are. It's an easy way to get expert care that fits your schedule.
Pediatric Virtual Primary Care
Find a dedicated pediatric provider for your child that you’ll always see virtually. Whether your child needs sick care or a well visit, you can schedule video visits at times that fit your schedule. Learn more about pediatric virtual primary care.
- For ages 0-17
- 8 a.m.-8 p.m., 7 days a week
Choose a virtual pediatrician
Pediatric Urgent Care Video Visits
Find quick, reliable urgent care for your child over video for minor illnesses and injuries. Just answer a few questions and meet with the next available provider – no appointment needed. Learn more about pediatric urgent care video visits.
- For ages 0-17
- Available 24/7
Family medicine providers are available 24/7 and Atrium Health Levine Children’s pediatric providers are available 7 a.m.-11 p.m.
Start a Urgent Care Video VisiteVisits
For minor conditions, you can message your child's provider or provider in the office for a diagnosis and treatment plan within 24 hours. Use Symptom Checker to see if an eVisit is right for your child. Learn more about eVisits for kids.
- For ages 0-12
- Available 24/7
Scheduled Video Visits
If available, you can schedule a video visit with your child’s in-person care team during office hours. It’s a convenient way to get care from a provider you know and trust, right from home. Learn more about scheduled video visits.
- For ages 0-17
- Available by appointment
What is Pediatric Telehealth?
Pediatric telehealth – sometimes called pediatric telemedicine – makes it easy to find care for your child virtually, without having to leave home. Using your phone, tablet or computer, you can connect with a trusted provider over video or secure eVisit messaging to get a diagnosis, ask questions or manage your child’s ongoing, routine care.
Get the Free MyAtriumHealth App to Have a Visit on the Go
The MyAtriumHealth app lets you easily access telehealth visits anytime and anywhere. You don’t need an account to start a video visit, but having a visit goes faster with a MyAtriumHealth account. Sign-up is fast and easy. Download today.
Frequently Asked Questions About Pediatric Telemedicine
With pediatric telehealth, you have choices when it comes to how you manage your child's health. Telehealth visit options for ages 0-17 include:
- For kids between the ages of 0-12, you can securely message their existing provider by completing a quick questionnaire about the minor condition and illness they’re experiencing. You’ll receive a diagnosis and treatment plan within 24 hours. Start with Symptom Checker first to see if an eVisit is right for your child.
- Establishing a new relationship with a pediatric virtual primary care provider, where all your child’s ongoing health care appointments will be video visits offered 7 days a week from 8 a.m. to 8 p.m. From sick visits and well visits to managing chronic diseases, your child’s virtual pediatric provider is your go-to for any health need.
- Connecting with an expert medical provider 24/7 for urgent care diagnosis and treatment with a face-to-face video visit for non-life-threatening illnesses or minor injuries. Atrium Health Levine Children’s pediatric providers are available 7 a.m. to 11 p.m., 7 days a week.
- Seeing your in-person doctor virtually for sick visits or follow-ups through scheduled care visits.
When using one of our pediatric telehealth offerings, you’ll need to be physically located in North Carolina, South Carolina or Georgia at the time of your visit.
There’s a lot of care we can provide over video, but you’ll still need to come in person for physical exams and lab work. Sometimes during your video visit, your provider will decide it’s best to see your child in person. If this happens, you won’t be charged for the video visit.
No appointment is needed for a 24/7 urgent care video visit. However, if you prefer to see your child’s established in-person pediatrician or pediatric virtual primary care provider, you can use MyAtriumHealth to schedule a video visit. You can also try Symptom Checker to see if an eVisit with your child’s doctor might be right for you.
Yes, Atrium Health uses a patented system to make sure every video visit is HIPAA compliant, secure and confidential.
All you need is a strong internet connection and smartphone, tablet or computer with a microphone and camera. You might also need your insurance card and a form of photo identification.
You'll also need a MyAtriumHealth account – this is our free and secure patient portal, where you’ll start video visits, communicate with your child’s provider and request refills.
With any telehealth visit for kids, you’ll need to be their legally authorized representative if they’re under the age of 18. Teens who are age 13 and older may have their own MyAtriumHealth account. Learn more about proxy/dependent access.
Video visits are often the same price as office visits. Insurance coverage varies, and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage.
For answers to any other questions, call our video visit support team at 855-799-0044.