Primary Care, Done Virtually
Maintaining your health and wellness means getting the care you need, when you need it, the way that works best for you and your lifestyle, which is why Atrium Health has multiple virtual telehealth options for primary care.
Some of the ways virtual telehealth can be used:
- Seeing your regular doctor, virtually for sick visits or follow-ups through scheduled care visits
- Connecting with an expert medical provider for urgent care online to have a face-to-face video visit for non-life-threatening medical symptoms right away from the comfort of home
- Securely messaging your provider by completing a quick questionnaire about minor conditions and illnesses, and if appropriate, receive a diagnosis and a prescription, if needed
- Establishing a new relationship with a virtual primary care doctor, where all your routine health care appointments will be video visits, with appointments available 24/7
It’s all available through Atrium Health.
24/7 Urgent Care Video Visits
Get on-demand care now for a minor illness or injury.
Virtual Care Visits
Schedule a video visit appointment with your Atrium Health provider.
Schedule noweVisits
Complete our online Symptom Checker to help your provider address minor illnesses or conditions.
Virtual Primary Care
Establish a new relationship with a virtual primary care doctor for online appointments and video visits, with staffing available 24/7.
Learn moreTelehealth Options
Telehealth is sometimes called telemedicine appointments, virtual visits or online doctor’s visits. The goal is to give you access to virtual care, when and where you need it.
Telehealth includes virtual visits that focus on diagnosing, treating and monitoring medical conditions. Urgent care video visits may be used for injuries and illnesses that are minor and not considered to be life-threatening.
24/7 Urgent Care Video Visits
Most people have visited a provider in person to receive urgent care, whether for a sudden, minor illness or injury. Our 24/7 urgent care video visits, available to new or existing patients without an appointment, allow you to connect with a provider using your smartphone, tablet or computer to receive care.
Conditions Commonly Treated During 24/7 Urgent Care Video Visits
- Cold, flu or COVID-19 symptoms
- Fever
- Minor skin irritations like rashes or lice
- Newborn worries, including feeding
- Pink eye
- Seasonal allergies
- Sinus infections
- Sore throats
- Upset stomach, including constipation and diarrhea
- Urinary tract infections
Features of 24/7 Urgent Care Video Visits
- Available 24/7 in NC, SC, and GA.
- No appointment needed
- Prescriptions available, if recommended
*Atrium Health Levine Children’s pediatric providers are available 9 a.m. to 9 p.m. for ages 0 to 17.
Start a 24/7 urgent care video visit when you need it.
Virtual Care Visits with Your Primary Care Provider
Sometimes getting to the doctor’s office is not an option and that is why Atrium Health primary care providers offer video visits for follow-up visits, sick visits and other types of regular care. In many ways, virtual care visits feel just like an office visit – but from the comfort of home, work or even when on vacation.
Features of Virtual Care Visits
- Easily scheduled online
- Visits are with your primary care provider or a member of your care team
- Care is provided for new problems, to follow up and for chronic conditions
Schedule your next visit online for virtual care.
eVisits
By first completing our online Symptom Checker, you can help your provider diagnose your condition and provide a prescription—if needed—all done via secure messaging.
- Abdominal pain
- Acne
- Athlete’s foot
- Back problem
- Bug bite
- Cold sore
- Common cold / sinus problems
- Constipation
- COVID antiviral treatment
- Dandruff
- Diarrhea
- Eczema
- EpiPen renewal
- Gout flare-up
- Headache
- Heartburn
- Influenza (flu)
- Jock itch
- Knee problem
- Lice
- Mental health
- Motion sickness prevention
- Nausea and vomiting
- Pink eye / stye
- Poison ivy
- Rash
- Recurrent genital herpes
- Ringworm
- Shingles
- Sore throat
- Sunburn
- Tick bite
- Urinary tract infections (UTIs)
Virtual Primary Care
If you prefer to handle your health care mostly online, we can meet your needs through Atrium Health Primary Care Virtual Family Medicine. You can establish care with a virtual, board-certified primary care doctor — not only for sick visits but for all of your routine health care needs.
Appointments are required and can be made easily online, and our virtual team is available 24/7.
Common Uses of Virtual Family Medicine
- Management of chronic diseases like diabetes and high blood pressure
- Sick visits, including for colds, rashes and sprains
- Online prescription refills
- Mental health services
- Medicare annual wellness visits
- eVisit secure messaging for minor conditions without an appointment
- Coordination of in-person care such as annual physicals, labs and screenings
Learn more about how Virtual Family Medicine works.
FAQs about Telehealth, Virtual Primary Care and Urgent Care Video Visits
These video visits from Atrium Health let you have a live video chat with a qualified health care provider, 24 hours a day, 7 days a week. All you need is a camera-enabled tablet, smart phone or computer with an internet connection.
To start a visit, create a MyAtriumHealth account or sign in to an existing one.
Video visits are available to individuals of all ages, from newborns to adults, as long as you’re in North Carolina, South Carolina, Alabama or Georgia at the time of your visit. We also have pediatric video visits just for kids, with Atrium Health Levine Children’s providers. They’re available 9 a.m. to 9 p.m. for ages 0 to 17.
There’s a lot of care we can provide over video, but you’ll still need to come in person for physical exams and lab work. Sometimes during your video visit, your provider will decide it’s best to see you in person. If this happens, you won’t be charged for the video visit.
Primary care video visits allow you to connect with your provider or a member of your care team to discuss new health concerns, to follow up on a previous visit or to check on chronic conditions.
Primary care video visits are available to all ages, including newborns.
We also have pediatric urgent care video visits just for kids, with Atrium Health Levine Children’s providers. They’re available 9 a.m. to 9 p.m. for ages 0 to 17.
Yes, medications may be prescribed if your provider decides this is the right course of treatment. Prescriptions will be sent to the pharmacy of your choice. Certain controlled medications may not be prescribed through Atrium Health video visits.
Atrium Health uses a patented system to make sure every video visit is HIPAA compliant, secure and confidential.
Video visits are often the same price as office visits. Insurance coverage varies, and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage.
No appointment is needed for a 24/7 urgent care video visit. However, if you prefer to see your regular primary care physician, you can use MyAtriumHealth to schedule a video visit during office hours or try Symptom Checker to see if an eVisit with your doctor might be right for you.
24/7 urgent video visits can be used to treat a wide range of minor conditions, including:
- Animal and insect bites
- Cold or flu symptoms
- Cough
- Ear and eye infections
- Fever
- Newborn worries, including feeding
- Minor cuts, burns or skin rashes
- Sinus infections and allergies
If you need emergency medical care, please call 911 or visit the nearest emergency room right away.
You can start your video visit from almost anywhere. You just have to be in North Carolina, South Carolina or Georgia at the time of your visit.
You need a secure internet connection and phone, tablet or computer with a camera and microphone. You might also need your insurance card and a form of photo identification. More information.
If you have proxy access to your child or dependent in your MyAtriumHealth account:
- Log in and select the account for your child or dependent.
If you do not have proxy access for your child or dependent in your MyAtriumHealth account:
- Select the option “I don’t have an account.”
- Answer a few quick questions about your location and who the visit is for.
- Follow the steps to sign up and start your visit.
If you or your dependent does not have aMyAtriumHealth account:
- Select the option “I don’t have an account.”
- Answer a few quick questions about your location and who the visit is for.
- Follow the steps to sign up and start your visit.
Most visits last about 15 minutes:
- Have a valid form of photo identification ready, like a driver’s license, military identification, passport or state-issued identification card.
- After you sign up for a video visit, complete the eCheck-In and then select the “Begin Video Visit” button. A waiting room will open in your web browser where you will wait until a provider is available to join.
- Get connected to a health care provider who will evaluate your symptoms and discuss treatment options with you.
After your visit, the details will be added to your electronic medical record, so your primary care doctor can connect with you seamlessly if you need follow-up care.
For answers to any other questions or help enrolling, call our video visit support team at 855-799-0044.