Mask and Visitor Policies: Following CDC and state of NC guidance, masks are still required in all Atrium Health facilities. View our current visitor policy

Video visits are a convenient way to get medical care virtually anywhere. Start a video visit now or schedule one with your doctor for later, and get face-to-face care from the comfort of home. 

Scheduled Video Visit

Schedule a video visit with your Atrium Health doctor.

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Urgent Care Video Visit

Get care now for minor illnesses and injuries. Learn more.

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About Scheduled Video Visits

Sometimes your doctor will schedule a video visit for your next appointment. Video visits are a convenient option for visits that don’t require a physical exam. In many ways, scheduled video visits feel just like an office visit – but from the comfort of home, work, or even the beach.

Features of Scheduled Video Visits
  • Appointments needed
  • Visits with your provider or a member of your care team
  • Care for new problems, to follow up, and for chronic conditions

Ask your doctor if your next visit could be a video visit.

About Urgent Care Video Visits

You’ve probably visited an urgent care for a sudden, minor illness or injury. Urgent care video visits provide a similar type of care. But instead of walking in, you use your phone, tablet or computer to connect with a provider. 

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Features of Urgent Care Video Visits
  • Available 24/7 in NC and SC. Available weekdays from 8 a.m. to 5 p.m. in GA, excluding holidays*
  • No appointment needed
  • Care for minor conditions, like:
    • Cold, flu or COVID-19 symptoms
    • Seasonal allergies
    • Pink eye
    • Urinary tract infections (UTIs)
  • More details and conditions treated

*Atrium Health Levine Children’s pediatric providers are available 9 a.m. to 9 p.m. for ages 0 to 17.

Video Visit FAQs

Yes, medications may be prescribed if your provider decides this is the right course of treatment. Prescriptions will be sent to the pharmacy of your choice. Certain controlled medications may not be prescribed through Atrium Health video visits.

You need a secure internet connection and phone, tablet or computer with a camera and microphone. You might also need your insurance card and a form of photo identification. More information.

Atrium Health uses a patented system to make sure every video visit is HIPAA compliant, secure and confidential.

Video visits are available to all ages, including newborns.

We also have pediatric urgent care video visits just for kids, with Atrium Health Levine Children’s providers. They’re available 9 a.m. to 9 p.m. for ages 0 to 17.

There’s a lot of care we can provide over video, but you’ll still need to come in person for physical exams and lab work.

Sometimes during your video visit, your provider will decide it’s best to see you in person. If this happens, you won’t be charged for the video visit.

Video visits are often the same price as office visits. Insurance coverage varies, and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage.

You can start your video visit from almost anywhere. You just have to be in North Carolina, South Carolina or Georgia at the time of your visit.

Georgia is now offering video visits Monday through Friday, 8 a.m. to 5 p.m. (excluding holidays).

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