Atrium Health Employee Assistance Program (EAP)

As one of the leading health care systems in the nation, Atrium Health helps companies in as many as 28 states maintain a healthy, productive workforce through our comprehensive Employee Assistance Program (EAP).

If you are an Atrium Health employee, visit our teammate EAP page for more information or to access the portal.

When you offer your employees our EAP, they gain access to free, convenient and confidential assessments, counseling, and support services. These resources assist them in managing various work-life issues that can impact not only their personal well-being but also their work performance.

Professional mental health counselors within Atrium Health or one of our experienced affiliates help employees address general and work-related stress, marital and family issues, financial concerns, grief and loss, mental health challenges, drug and alcohol use disorders and more.

The business advantages of offering an EAP

It makes good business sense. Having an employee assistance program available for your employees to turn to in times of high stress has been proven to promote a healthy work environment, which in turn helps increase employee productivity.

EAPs have also been linked to lower rates of:

• Absenteeism
• Employee turnover
• Employee grievances/complaints
• Medical disability

When companies use an EAP, they also save money – money lost due to absenteeism or lapsed productivity that occurs when employees come into work but can’t focus fully on their job.

Consider this:

• Today, 1 in 5 adults in the U.S. is struggling with a mental health disorder
• Employees with substance use challenges are almost 4 times more likely to file a workers’ compensation claim and 2 times as likely to have absences of 8 days or more
• At least 25% of a troubled employee's salary may be lost in absence, low productivity and medical expenses

What sets us apart?

When you choose Atrium Health's EAP, you get:

• Increased workforce productivity: Employers who use an EAP had a 63% improvement in absenteeism 90 days after starting the program.
• A human resources partner: We offer ongoing counsel to human resource managers to assist them in developing and rolling out important programs and protocols (e.g., drug positives and mandatory supervisory referrals). Moreover, our experts provide ongoing consultation to business and organizational leaders to help with growth planning and employee engagement opportunities
• Leadership development: We offer unlimited leadership development and training, both individually and in groups. Your organization’s strength lies in its leaders, and we’re dedicated to helping them reach new heights.
• Highly skilled care: With more than 75 years of combined experience in mental health, our licensed and full-time counselors are solely dedicated to EAP clients. All our EAP providers hold master's or doctorate degrees. Some have additional credentials, including:
  • Certified employee assistance professional
  • Certified substance abuse counselor
  • National certified counselor
  • Licensed professional counselor
  • Licensed marriage and family therapist
  • Licensed clinical mental health counselor
  • Licensed independent social worker
  • Licensed marriage and family therapist
• Hands-on support: Account managers help employees understand the services and insurance options.
• Experience: We provide EAP programs to employers across the country and across sectors.

Our EAP services

By taking advantage of this beneficial program, you and your employees have access to an array of services and wellness information to help face life’s challenges. These include:

• Confidential assessments and counseling for employees and their family members through our EAP team
• Online and in-person instructional seminars on a variety of topics, such as budgeting, stress management and dealing with difficult coworkers
• Extensive prevention and wellness information, advice and tools through a secure online portal branded with your company’s logo
• Referrals to other community resources, such as child/elderly care, credit/legal counseling, long-term therapy and treatment centers
• 24-hour access to our clinician-staffed call center
• Unlimited on-site critical incident stress debriefings within 24 to 72 hours after a traumatic workplace event occurs to help those affected recognize and cope with thoughts and feelings with a trained counselor

As an employer, you'll receive:

• An account manager specifically assigned to your company and customized log-in/portal
• Unlimited leader consultation/development and trainings for transitions, crises or to assist leaders relay information in a way that helps employees understand the information without feeling fear, blame or judgment. In addition, we offer individual and group trainings to address key areas such as communication, leading through influence, emotional intelligence and personal leadership growth.
• Monthly newsletters to help equip managers and supervisors with timely wellness tips and resources
• EAP orientation sessions for all employees
• Monitoring and monthly follow-up for EAP clients who have had a positive drug screen or disciplinary action due to alcohol and/or drug use
• Quarterly utilization reports that provide general demographics about service usage to improve overall quality
• Site visits from counselors
• On-site health fairs

Affiliate forms

• Client information record – please complete and fax to 704-355-7287
• Service contact
• Client satisfaction survey – for affiliate clients
• Affiliate guidelines
• Intake summary
• Confidentiality policy
• HIPAA/notice of policy

Contact us

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