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Coordinating Your Care

At Atrium Health, our Global Healthcare Services team makes all arrangements for your care before, during and after your trip. Our goal is to make sure you experience as little stress as possible while getting the care you need.

Our care coordination services include:

  • Medical care and appointment coordination
  • Care coordinator and nurse navigator for guidance throughout your care
  • Coordinated billing and cost estimates
  • Dietary support
  • Language services offered 24 hours a day, in person or over the phone

Our concierge services include:

  • Travel arrangements
  • Ground transportation arrangements
  • Help finding and booking local accommodations
  • Religious support
  • Coordination of local services, attractions or activities

Preparing for your stay

What to expect during the process

When you become our patient, you get the complete services of our dedicated Global Healthcare Services team.

Our GHS Care Team includes:

  • Prepare 1

    Patient coordinators who provide concierge services, travel and lodging assistance, and appointment navigation

  • Prepare 2

    Financial coordinators who provide cost estimates, consolidated billing and insurance support

  • Prepare 3

    Nurse navigators who provide clinical support, care coordination, Durable Medical Equipment and repatriation services

Before your visit

We help you fill out any needed documents, arrange for your case to be reviewed by our clinical team, and make any travel and payment arrangements.

During your visit

Our team helps with all your care needs, including language services, medical appointments, concierge services, transportation to appointments and arrangements for any family members who are here with you.

After your visit

We help with everything you need to get back home, including gathering medical records from your visit, arranging for any needed follow-up care or medications, and preparing any documentation you need to return home.

Your travel checklist

Your stay in Charlotte

Lodging options

From hotels to corporate rentals, economy to 5-star accommodations, the Charlotte area offers lodging options to fit every need and budget.

Hotels and corporate housing

Atrium Health has negotiated discounted rates with hotels and corporate housing companies near our hospitals. The link below includes a partial selection of lodging options. There are many more options available, and our team can help find the right place for your needs.

Preferred accomodations

Housing for families and larger groups

We welcome and encourage a care partner to stay with you throughout your hospital stay. If more than one care partner would like to stay close to the hospital, there are options offered just for care partners and families of hospitalized patients, including:

  • Hospitality House of Charlotte
  • The Ronald McDonald House of Charlotte

If you are interested in these options, our team will help you learn more about availability and booking.

Transportation and getting around

As our patient, you receive free transportation related to your care. This includes airport pickup and drop-off, as well as transportation to and from your appointments.

We can also help you arrange for any transportation needs not related to your care.

Want to see where our facilities are located in Charlotte?

Download locations map

What is Charlotte like?

Atrium Health is conveniently located in the heart of Charlotte, North Carolina. Charlotte is the second largest city in the Southeastern United States, offering everything from beautiful parks, incredible museums and premier shopping to top restaurants and professional sports teams.

Our care facilities are just a short drive from Charlotte-Douglas International Airport and just minutes away from a wide range of restaurants and hotels.

Learn more about Charlotte
Charlotte Skyline

Paying for your care

We understand that everyone’s healthcare coverage may be different. No matter your situation, our financial coordinators will help you understand your options and guide you through the payment process.

Domestic (U.S.) insurance

Your financial coordinator will work with you and your insurance provider to verify coverage and secure any needed authorizations before scheduling your visit.

International insurance

Atrium Health participates in many international provider networks, and our focus is on making your payment experience as easy as possible. Your financial coordinator will work with you and your insurance provider to verify coverage and secure any needed authorizations before scheduling your visit.


Atrium Health offers self-payment options for those seeking world-class care. Once accepted for treatment, your financial coordinator will provide you with an estimated cost based on what is included in your full care plan. While we must collect your payment before you receive care, you will be refunded for any amount paid above the final cost.

Please have your insurance information (name, policy number and card) available when you call our care team for assistance.

Answers to common questions

You qualify as a global patient if your permanent residence is outside of North or South Carolina, or outside of the United States.

Our clinical team will review your medical records to decide if traveling to us for your care is the best option for you. They base their decision on many factors, including your diagnosis and your current state of health, and their focus is on doing what’s best for you and your treatment.

Having support close by can be a great help to your healing process.

While our team supports every global patient, we welcome and encourage a care partner to stay with you throughout your visit, and to come with you to your appointments.

Our clinical team is here to offer you a second opinion from an expert specializing in your illness. Learn more about our second opinion service.

The Global Healthcare Services team is here and ready to help you. We respond to email and form inquiries within 24 hours.

There are 3 ways to reach us:

  1. Call us at 888-327-3915
  2. Email us at
  3. Complete this form

We look forward to connecting with you.