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Like many other organizations, we are closely monitoring the global CrowdStrike outage and are working diligently to minimize disruption to our patients. If a patient appointment is impacted by this issue, they will be contacted directly with more information.

Atrium Health’s MedCenter Air FlightWatch Communications Center arranges all patient transportation within the Atrium Health system. Whether a patient needs ground ambulance, helicopter or fixed-wing aircraft transportation, our communications specialists are available 24/7, processing nearly 65,000 patient transport requests per year.

Man looking at screens in communications center

As a CAMTS-accredited communications center, we strive to put safety first by requiring all FlightWatch communications specialists to receive Advanced Aviation Communications Specialist training in all aspects of aviation topics, including aviation weather theory, aircraft performance, airport operations, navigation, and in-flight communications of both rotor-wing and fixed-wing aircraft.

MedCenter Air Communications - Fligh twatch badge

Our communications specialists are also credentialed as emergency medical technicians (EMT) and/or emergency medical dispatcher (EMD). All aircraft and ground units are tracked utilizing the latest AVL tracking systems, so we are constantly able to monitor asset location and status throughout the transportation process.

In addition to having highly trained communications specialists around the clock, our communications center also consists of:

  • Dedicated clinical operations leads (RN, RRT, EMTP) that triage all emergent and critical care patient transfers
  • A team that ensures all clinical needs of our patients are met upon arrival


Request Public Relations Event Coverage

Thank you for inquiring about MedCenter Air to present or be visible at your event. MedCenter Air’s number one priority is to serve our patient population and customers; we may not be able to attend every event that is requested. The outreach team will review each request to ensure your event meets our requirements.

Please fill out all information correctly and accurately; someone will respond to your request within a timely manner, we ask that all requests are in at least two weeks in advance of the event.

If you have any questions about MedCenter Air’s Outreach events, please email us or call 800-421-9195.