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When minutes can mean the difference between life and death, look to Atrium Health’s MedCenter Air for fast, reliable, emergency and critical care patient transport services.

With our fleet of jets, planes, helicopters and ambulances, MedCenter Air offers rapid patient transport and support for EMS responders throughout the region. The fixed wing aircraft are operated by GAMA Aviation, LLC; the rotor-wing aircraft are operated by Air Methods Corporation. Our custom-equipped vehicles serve as mobile critical care units for medical facilities, EMS providers, insurance companies, managed-care organizations and the public. We meet strict accreditation standards set by the Commission on Accreditation of Medical Transport Systems (PDF).

Helicopter Critical Care Transport

MedCenter Air operates three helicopter bases that serve North and South Carolina. Located in Concord, Hickory, Wadesboro and Rock Hill, the bases are open 24 hours a day, 365 days a year. Our custom American Eurocopter EC135 P2+ helicopters operate within a 150-mile radius of each base and are equipped to make scene and inter-facility responses. All are equipped with the following:

  • Twin engines
  • IFR capabilities
  • Satellite tracked
  • Night vision goggles
  • Advanced medical equipment including cardiac monitors, ventilators, IV infusion pumps, advanced drug supply and an Intra-Aortic Balloon Pump
  • Two units of blood and two units of liquid plasma

Additionally, our crew’s capabilities are extensive:

  • MedCenter Air’s helicopter pilots are provided under contract from Air Methods Corporation and hold FAA helicopter certificates with instrument helicopter ratings.
  • Pilots have logged at least 3,000 hours of helicopter flight time and 1,000 hours in turbine helicopters.

Additionally, our highly qualified crew must meet rigorous requirements:

  • Crew members have RN/RN, RN/RRT or RN/Paramedic configuration.
  • Nurses and therapists have three to five years of experience in ICU or ER medicine and must be cross-credentialed with EMS certifications.
  • Crew receives advanced training in aeromedical physiology, aircraft safety and transport protocols.
  • Additional requirements include TNCC, ITLS, ATLS, ACLS, PALS, BLS, STABLE, NRP-certified, and undergo quarterly simulation training.

A web-based GPS location tool helps our dispatch team find you using Global Positioning System coordinates.

Contact MedCenter Air

Phone: 800-421-9195
or 704-512-7941
Email us


Plane and Jet Critical Care Transport

MedCenter Air offers national and international transport capabilities through four fixed-wing aircraft. Our staff is available 24 hours a day for emergencies and scheduled patient transports. We operate one King Air B200 turboprop plane, one Pilatus PC24, and two Cessna Citation jets. Learn more about our aircraft and capabilities.

Each crew member:

  • Is a registered nurse, registered respiratory therapist or paramedic
  • Has 3-5 years of practice in an intensive care unit, emergency department, critical care setting
  • Has EMS certifications
  • Receives advanced training in aeromedical physiology, aircraft safety and transport protocols
  • Trains in operating rooms and simulation labs

Ground Critical Care Transport

MedCenter Air uses specialty care and critical care ambulances for patient transports throughout the region. Critical care transport ambulances are available when needed in Charlotte, Concord, Hickory, Lincolnton, Kannapolis, Pineville and Monroe, NC, as well as Rock Hill, SC.

Our specialized staff includes emergency medical technicians, paramedics, nurses and respiratory therapists. Our paramedics have at least three years of EMS experience and are trained in critical care ground transport.

Neonatal Pediatric Team

MedCenter Air’s neonatal and pediatric specialty team consists of full time dedicated registered nurses, registered respiratory therapists and paramedics. Each has extensive training in neonatal transport using our aircraft and ambulances. Our Code Baby Tool Kit is available for download in PDF format. Select any of the items below:

For Providers/Medical Transport Professionals

Learn more about our communications center, helicopter landing zone guidelines, outreach program and online tools and resources.

Contact MedCenter Air

For more information, call us at 800-421-9195 or 704-512-7941. Or, email us.