Mask and Visitor Policies: Following CDC and state of NC guidance, masks are still required in all Atrium Health facilities. View our current visitor policy

Atrium Health is always here for you and your family. During the outbreak of coronavirus disease 2019 (COVID-19), we’re doing everything we can to make sure you get the testing and care you need as quickly and easily as possible.

Keep reading to learn all about COVID-19 care and testing and what you can expect throughout the process.

Seeking care for COVID-19

If you start feeling sick, try not to panic. Most people who get COVID-19 have mild illness and can safely recover at home. And if you need care, our experts are here to help you 24/7.

When to seek care

If your symptoms are mild, like loss of taste or smell, stay home and isolate yourself from others as much as possible. Be extra sure to wash your hands and wear a cloth face covering if you need to be close to other people. If you’re worried about your symptoms, you can get virtual care from the comfort of home. If you have emergency warning signs of COVID-19 like difficulty breathing, or any other life-threatening symptoms, call 911 right away.

How to seek care

You don’t need to go to your doctor’s office, emergency room or urgent care, unless you’re having severe symptoms like difficulty breathing. For more mild symptoms, you can get medical care from the comfort of home.

When you should get tested

We’re offering testing for COVID-19 at various locations throughout our area. Your best option is to work with a healthcare provider to tell you if you need a COVID-19 test and help you set up an appointment at one of our testing sites.

Some reasons you might seek a test:

  • You have symptoms of COVID-19, including, but not limited to, fever, cough, shortness of breath and loss of taste and/or smell
  • You were recently part of a group of 10 or more people (typically within the last 14 days)
  • Someone you have had direct, in-person contact with in the last 14 days has a confirmed case of COVID-19
  • You need a confirmed negative test for work, school or travel

As part of our COVID-Safe care standards, we’re also providing diagnostic tests to patients before surgery and other procedures that require sedation.

To find out if you should be tested, call your doctor or use one of the care options here.

What you can expect at your testing appointment

If you’re scheduled for testing due to symptoms or a known exposure, please self-isolate (stay away from others) at home until you receive negative test results. When we schedule your appointment, we’ll send you the full details by text message – including the time and location of the testing appointment.

Please wear a mask or cloth face covering to your testing appointment and keep it on until you’re asked to remove it for the test.

When you arrive at your testing appointment, please stay in your car and follow the on-site team’s directions.

Types of tests

Did you know there are many different types of tests you can get for COVID-19? We’ll help you decide which test you need and where to get it.

PCR tests

PCR tests are currently the most accurate testing option available. This is usually the test required by employers, schools and for travel. It can take 24 to 72 hours to get results. Appointments are required.

Rapid "antigen" tests"

Rapid tests can give results in 15 minutes or less. But because they aren’t as accurate as PCR tests, they might not be accepted by employers, schools or for travel. You need an appointment to get a rapid test, and tests are limited. During your visit with a provider to schedule your test, ask if a rapid test is right for you.

Antibody tests

Antibody tests can show if you’ve had COVID-19 in the past, and all it takes is a simple blood draw. While we’re still learning the full potential of antibody testing, experts believe this could be a helpful tool to guide our communities forward. Testing is available by appointment only at convenient locations throughout the greater Charlotte area. Find out more.

Your test results

After your testing appointment, please continue to self-isolate at home until you receive your test results and further instruction is given.

You can expect to receive your results via text message or phone call approximately 24 to 72 hours after your testing appointment. If you don’t receive your results within 7 days of your appointment, please call 704-468-8888.

Whether your results are positive or negative, our team will connect with you to ensure you’re getting the care you need. We know this is a scary time, and we’re here to support you every step of the way.

Follow-up care

If you test positive, we are here for you 24 hours a day, 7 days a week. Your primary care provider will provide you the follow-up care needed, but should you need immediate care, we have several on demand care options or you can call us at 704-468-8888 for help 24/7.

If you don't have a primary care provider, we are happy to help you find one. Please call us at 704-468-8888 for help finding a provider.

What you can do at home

If you develop symptoms of COVID-19, there are things you can do at home to protect yourself and others. And our care team will help guide you through care.

Here are a few key tips to follow if you get sick or test positive for COVID-19.

To learn more about prevention and care for COVID-19, visit here.

Mental health care

Mental health care

Coping with COVID-19 has been challenging for everyone. And as you take steps to protect your physical health, remember to take care of your mental health, too.

If you’re feeling down or anxious and need someone to talk to, we’re here for you. Please call our 24/7 Behavioral Health Help Line at 704-444-2400 to speak to a licensed professional.

Call 24/7 Help Line

Need help?

  • If you have questions about testing for COVID-19, the best thing you can do is call your doctor. If you don’t have a doctor, you can search for one online here. We can help you book a primary care appointment within 24 hours.
  • If you have a life-threatening emergency, call 911 immediately.
  • If you don’t receive your test results within 7 days of your appointment, please call 704-468-8888.