Visitor Restrictions Update: We’re continuing to ease some of the visitor restrictions, while ensuring COVID-Safe standards are in place. Learn more.

Atrium Health is always here to serve you. And during this challenging time, we're doing everything we can to make sure you stay safe and informed.

Learn more about our response to the coronavirus disease 2019 (COVID-19) pandemic, find information to keep you and your loved ones healthy, and see what you can do to help your community. Together, we’ll get through this.

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Free Masks for Our Community

We’re donating 2 million masks to areas of NC that need extra help.

  Visitor Policy

Review our latest visitor policies, restrictions and exceptions.

Learn more

  COVID-Safe Care Measures

Atrium Health is setting the national standard for COVID-Safe care.

Learn more

Testing and research

Find out how to get tested for a current or post COVID-19 infection, plus how you can help researchers learn more about the virus.

diagnostic testing

Diagnostic testing

A diagnostic (or viral) test tells you if you have a current COVID-19 infection. Our diagnostic testing sites, which are throughout the greater Charlotte area, are designed to provide a secure, private environment for patients to be tested. To increase access to testing in underserved communities, we’ve also introduced mobile coronavirus testing centers.

If you believe you may have COVID-19 or think you might have been exposed to the virus, complete a free COVID-19 Risk Assessment to review your symptoms, find the best care and learn if testing is appropriate.

diagnostic testing

Antibody testing

With our antibody test, you can find out if you had a COVID-19 infection in the past. Testing is available by appointment only at convenient locations throughout the greater Charlotte area. Our results are available within 24 hours of your appointment – up to 3 days faster than other tests.

You can learn more about getting antibody testing here. To schedule, call your Atrium Health primary care office. Don’t have a doctor? Call 704-468-8888 or request an appointment online.



COVID-19 research study

We’re working with the U.S. Department of Health and Human Services (HHS) and other large health systems on a community study to learn more about COVID-19 and how it’s spreading in our region and around the world.

Study participants will complete short online questionnaires over several months about possible exposures, symptoms and health care visits. Some volunteers may be asked to complete an in-home test kit for antibodies to COVID-19.

The study is open for Atrium Health patients and teammates. Learn more and sign up for the study here.

COVID-19 Risk Assessment (en español)

Answer these quick questions to get recommendations on next steps in your care.

Start Your COVID-19 Risk Assessment

Prevention and care

During the coronavirus outbreak, we’re all doing whatever it takes to keep each other healthy. At Atrium Health, we’re here to help you protect yourself and prevent the spread of the virus. And if you think you have COVID-19, our experts are ready to provide the care you need. Find out more.

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    Symptoms of COVID-19

    COVID-19 typically causes symptoms similar to a cold or the flu, but they can be different for everyone. Here’s what to look out for.


    Learn about symptoms

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    Care for COVID-19

    If you get sick, we’re here for you every step of the way. With our virtual care options, you can be screened for COVID-19 and get the care you need from the comfort of home at little or no cost to you.

    Find care now

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    Mental health care

    If you’re feeling down or anxious and need someone to talk to, we’re here for you. Please call our 24/7 Behavioral Health Help Line at 704-444-2400 to speak to a licensed professional.

    Call 24/7 Help Line

Coronaviruses are a large family of viruses that cause colds and other respiratory illnesses. The current coronavirus outbreak is known as COVID-19, short for “coronavirus disease 2019.” It was first identified in China in December 2019 and has since spread to countries around the world, including the United States.

Experts believe it mostly spreads from person-to-person through droplets in the air when an infected person coughs, sneezes or talks. These droplets can land in the mouths or noses of people who are nearby (within about 6 feet) or possibly be inhaled into the lungs.

To protect yourself and others from COVID-19, we encourage you to:

  • Wash your hands often with soap and water.
  • Stay home as much as possible.
  • Wear a cloth face covering (or mask) if you have to go out in public.
  • Practice physical distancing by staying at least 6 feet away from anyone that doesn’t live in your home.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with someone who’s sick.
  • Cover your mouth and nose with a tissue or your sleeve when coughing or sneezing.
  • Clean and disinfect surfaces and objects people frequently touch.
  • Be aware that you and others around you can have COVID-19 without ever showing symptoms.

As you take steps to protect your physical health, remember to take care of your mental health, too. If you’re feeling down or anxious and need someone to talk to, please call our 24/7 Behavioral Health Help Line at 704-444-2400 to speak to a licensed counselor.

According to the Centers for Disease Control and Prevention (CDC), almost everyone should wear a cloth face covering, or mask, in public. Some cities and states, including the state of North Carolina and parts of South Carolina, currently require people to wear a cloth face covering in public places.

If you need to go out in public, wearing a cloth mask can help prevent the spread of the virus. It's especially important in places where it's hard to stay at least 6 feet away from others, like the grocery store or pharmacy.

According to the CDC, cloth masks shouldn’t be placed on children under 2 or anyone who has trouble breathing or might not be able to remove the mask without help.

Find out where you can get a free mask here. You can learn more about the different types of masks here. For more information, including how to make a cloth mask at home, check out this blog post.

In North Carolina, everyone is now required to wear a face covering in public to help slow the spread of COVID-19. To make it easier for our communities stay safe and healthy, we’re joining local business leaders to donate 2 million masks, with a special focus on areas that need extra help.

Find out where you can get a free mask here.

Some people infected with the virus will have no symptoms. When COVID-19 does cause symptoms, they’re often similar to what you might experience with a cold or the flu.

Common symptoms of COVID-19 include:

  • Fever
  • Cough
  • Loss of smell and/or taste
  • Shortness of breath
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

For most people who are otherwise healthy, the symptoms are mild and don’t cause serious health problems. But sometimes, COVID-19 causes more severe symptoms.

In adults, emergency warning signs of COVID-19 include:

  • Difficulty breathing
  • Persistent pain or pressure in the chest
  • New confusion or inability to wake up
  • Bluish lips or face

This list is not all-inclusive. If your symptoms are life-threatening, call 911 immediately.

If you start to feel sick, try not to panic. COVID-19 does not cause serious health problems for most people who are otherwise healthy.

If you have a fever, cough, shortness of breath, or loss of smell and/or taste, stay home, isolate yourself from others and take a free online risk assessment to find out next steps for care.

Find out more about how to get care if you need it.

If you were recently part of a large crowd, you might qualify for diagnostic testing, or testing that can tell you if you currently have COVID-19. Testing is typically recommended within 14 days of possible exposure to the virus. A healthcare provider can tell you whether or not testing is appropriate for you.

To find out if you should be tested, complete one of the care options here.

At Atrium Health, we have a highly skilled team of infectious disease specialists, and we’re working closely with local, state and national health officials to monitor the virus and plan for the impact on our communities.

We’re taking action to prevent the spread of the virus, enhance access to care, and protect the health of and safety every patient, teammate and community member. For the latest updates on our response, visit Daily Dose and check out the steps our locations are taking to keep you COVID-Safe.

Your safety is always our first priority. In addition to the protocols we have in place year-round, we’re setting the national standard for COVID-Safe care. We’re taking enhanced steps, so you can feel confident and comfortable each time you visit any Atrium Health location. Learn the steps we’re taking to keep you COVID-Safe.

In addition to safe care at our locations, we have on-demand care options if you need care quickly or don’t want to leave home.

If you are experiencing a life-threatening emergency, please do not hesitate to seek in-person, emergency care immediately or call 911. Delaying care in a medical emergency could lead to more serious complications.

Before your next visit, please be aware of our current visitor policy.

We have temporary visitor restrictions in place to protect our patients, teammates and visitors. Get the full details about our current visitor policy here.

If you had an appointment that was canceled or postponed as a result of COVID-19, your doctor’s office is back open and will be reaching out to reschedule.

We have new guidelines for COVID-Safe care in place across all locations, so you can feel confident and comfortable each time you visit. You can learn more at AtriumHealth.org/Safe.

To schedule make a new appointment, schedule online through MyAtriumHealth or call your doctor’s office directly. For all upcoming appointments, we’ll work with you to decide if it’s best to come in and see us, or if you can have a phone or video visit instead.

If you need care right away for a minor condition, check out our on-demand care options. And if you need help finding a doctor, you can search for one online here.

Coping with COVID-19 has been challenging for everyone. And everyone reacts to stressful situations differently.

As you take steps to protect your physical health, remember to take care of your mental health, too.

If you’re feeling down or anxious and need someone to talk to, please call our 24/7 Behavioral Health Help Line at 704-444-2400 to speak to a licensed counselor.

Please don’t avoid seeking needed medical care out of concern about COVID-19. Log in to MyAtriumHealth or call your doctor’s office to schedule an appointment. If you don’t have a doctor, find one online or call 704-468-8888, and we’ll help you find one. We’ll work with you to decide if it’s best to come in and see us, or if you can have a phone or video visit instead.

For most minor conditions and symptoms, you can also get the care you need using one of our on-demand care options.

If your symptoms are life-threatening, call 911 or seek emergency care immediately.

Just by staying home, you’re doing your part to protect yourself and others from COVID-19. If you’re looking for other ways to help, there are things everyone can do right now.

From sewing masks, to giving blood or donating food, explore ways you can help at AtriumHealth.org/Together.

Awareness and education are essential to preventing the spread of this virus. For reliable information about COVID-19, we recommend the following resources.

Local resources:

  • Get COVID-19 information in Spanish at AtriumHealth.org/Corona-ES.
  • For regular updates from Atrium Health experts and breaking news, visit our COVID-19 hub.
  • If you have questions about COVID-19, call our 24/7 Health Line at 704-468-8888.
  • Want more info? Subscribe to our COVID-19 email updates and get info like advice from doctors, like prevention tips
.

National and state resources:

Need help finding community resources?

Get connected to free or reduced-cost social services, including legal help,
transportation, housing and food.

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