COVID-19: See the latest assessment and care options, plus temporary visitor restrictions.

COVID-19 Risk Assessment (en español)

Answer these quick questions to get recommendations on next steps in your care.

Start Your COVID-19 Risk Assessment

Coronavirus disease 2019 (COVID-19) has all of us doing whatever it takes to keep each other healthy. Limiting our contact with others can help slow the spread and reduce the impact of COVID-19.

With Atrium Health’s remote care options, you can be screened for COVID-19 and get the medical care you need from the comfort of home at little or no cost to you. Choose from 5 easy options by phone or online, most available 24/7.


Coronavirus symptoms are similar to what you might experience with a cold or the flu. If you are experiencing a fever of at least 100.4 degrees or have a cough and congestion, please start one of our remote care options below. If your symptoms are life-threatening, call 911 immediately.



COVID-19 Risk Assessment - FREE


For All Ages in NC or SC

  Online Assessment
Answer these quick questions to get recommendations on next steps for your care.
Available 24/7.
Start now

  Phone Assessment
Review your symptoms with a healthcare professional by phone and get care recommendations.
​ Available 24/7.
704-468-8888

  Nurse Video Assessment 
Review your symptoms with a registered nurse via video visit and get care recommendations.
​ Available 8 a.m. to 7 p.m.
Start now


eVisit – FREE*


For Atrium Health Patients Ages 18+ in NC or SC
Log in to MyAtriumHealth to get care through a secure message.
Available 24/7.


Don’t have a MyAtriumHealth account?

Signing up is easy.

Start an eVisit

* eVisits for coronavirus and respiratory symptoms are billed at no cost to the patient. All other eVisits are $10.

Virtual Visit - $25**


For All Ages in NC or SC
Have a secure, face-to-face video chat with a trusted healthcare provider. ​ Available 24/7.


Sign up for free online or download the free Atrium Health Virtual Visit app.

Start a Virtual Visit

**Many health insurance plans are temporarily covering some or all of the cost of video visits like Virtual Visit. Atrium Health will bill your insurance. If you have specific coverage questions, please call your insurance plan or contact your employer.




Need care unrelated to coronavirus?


Latest updates


There’s a lot of information out there about the new coronavirus (COVID-19), and you might be concerned about keeping yourself and your family healthy.


At Atrium Health, we’re actively working to keep the communities we serve safe and informed. We’re here to share the latest information and prevention tips, and to provide care to those who need it.






Frequently asked questions

Coronaviruses are a large family of viruses that cause colds and other upper respiratory infections. The current coronavirus outbreak is known as COVID-19, short for “coronavirus disease 2019.” It was first identified in China in December 2019 and has since spread to countries around the world, including the United States.

Experts believe it mostly spreads from person-to-person through droplets in the air when an infected person coughs or sneezes – similar to how the flu and common cold spread.

There are easy steps you can take to protect yourself from COVID-19, and they’re the same things you’d do to avoid the flu. We encourage everyone to:

  • Wash your hands often with soap and water.
  • Avoid touching your face.
  • Avoid close contact with someone who’s sick.
  • Stay home when you’re sick.
  • Cover your mouth and nose with a tissue or your sleeve when coughing or sneezing.
  • Clean and disinfect surfaces and objects people frequently touch.

The Centers for Disease Control (CDC) does not recommend healthy people wear a face mask to protect from respiratory diseases, including COVID-19.

Face masks are only recommended for:

  • People who already have symptoms of COVID-19
  • Healthcare workers who are near someone who’s sick
  • Caregivers for someone who’s sick at home or at a healthcare facility

If you have severe symptoms and need in-person care, please call before arriving at the urgent care, doctor’s office or emergency department. To help protect other patients, you’ll be provided a mask upon arrival.

COVID-19 causes symptoms similar to the flu, including fever, cough and difficulty breathing.

For a quick overview of what you need to know, check out this infographic with information about symptoms.

[DOWNLOADABLE INFOGRAPHIC]

If you start to feel sick, try not to panic. The flu or another respiratory virus is still the most likely cause. Plus, COVID-19 does not cause serious health problems for most people who are otherwise healthy.

We encourage anyone experiencing COVID-19 symptoms to follow these guidelines:

Stay home and rest

Staying farther away from people – sometimes called “social distancing” – is key to preventing the spread of COVID-19. Staying home to rest when you’re not feeling well helps you get better and prevents germs from spreading. While most cases of COVID-19 are mild, you still may be contagious, so it’s best to avoid exposing others.

Unless your doctor tells you to leave home, you should stay there until 24 hours after your symptoms go away. Drinking plenty of fluids and taking over-the-counter pain and fever medication can help relieve minor symptoms.

Get care from home

With our remote care options, you can be screened for COVID-19 and get the care you need from the comfort of home at little or no cost to you. More information about how to be screened for COVID-19 or get remote care is available at the top of this page.

Call before visiting an urgent care, doctor’s office or ER

If you need in-person care for severe respiratory symptoms, call before you arrive at the doctor’s office, urgent care or emergency room. This will help your healthcare providers take steps to get you the right care and keep others from being exposed.

Testing for COVID-19 is done based on guidelines set by the CDC, and only a healthcare provider can determine if you meet the criteria for testing. If a patient meets these criteria and needs to be tested, our Infection Prevention team will coordinate.

If you believe you may have COVID-19, complete a free COVID-19 assessment to review your symptoms, find the best care and learn if testing is appropriate.

More information about how to complete a no-cost COVID-19 assessment is available at the top of this page.

We’re working closely with local, state and national health officials to monitor the virus and plan for the potential impact on our community.

We have a highly skilled team of infectious disease specialists and have rigorous protocols in place to ensure we protect the health and safety of all of our patients. Additional visitor restrictions are in place at all Atrium Health inpatient facilities. Learn more.

For the latest updates on our response, visit Daily Dose.

Your safety is always our first priority. We encourage you to keep your medical appointments unless directed otherwise.

To minimize the risk of spreading COVID-19 among patients, visitors and healthcare providers, we’re rescheduling certain non-essential surgeries, procedures and appointments. If your visit needs to be rescheduled, your healthcare team will contact you directly.

As is standard for cold and flu season, we have protocols in place to protect patients, visitors and healthcare workers. Additional visitor restrictions are now in effect at all Atrium Health inpatient locations.

If you have respiratory symptoms, we encourage you to use one of our remote care options to get care from home. If you need in-person care for severe respiratory symptoms, please call before arriving at one of our facilities. This will help us take steps to prevent the spread of germs and protect other patients.

Please don’t avoid seeking necessary medical care out of concern about COVID-19. For most minor conditions and symptoms, you can get the care you need using one of our remote care options. In-person care is still available for those who need it.

If you need help finding care for something other than COVID-19, visit AtriumHealth.org/GetCareNow.

If your symptoms are life-threatening, call 911 immediately.

With so much information out there, it’s important to use reliable sources to stay informed.

For comprehensive information about COVID-19, visit the Centers for Disease Control and Prevention (CDC).

For regular updates from Atrium Health experts and national sources, plus a list of helpful resources, visit Daily Dose.

If you have further questions, we encourage you to call our 24/7 Health Line at 704-468-8888

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