Mask and Visitor Policies: Following CDC and state of NC guidance, masks are still required in all Atrium Health facilities. View our current visitor policy

Please complete eform to request COVID Coverage:

Welcome to Medical Staff Services at Atrium Health, where through a partnership approach, we are committed to providing a seamless credentialing experience for both the medical staff and advanced practice providers.

Credentialing Process

Through our Centralized Verification Office (CVO) we have established a uniform application which collects information for both clinical privileges and payer enrollment that includes commercial managed care and government payers. Due to the time-sensitivity of this information and levels of approval, it is imperative that you submit your application with all supporting documents within 10 days to avoid potential delays in your scheduled start date. Once you have exceeded 10 days we will work with your onboarding team to identify a new start date which may interfere with previously established contractual expectations.

To ensure that you receive the needed support you will be assigned a personal Intake Coordinator who will partner with you in document and data collection, and a Credentialing Specialist who will perform all of the needed research on your behalf for both Initial Appointment and Reappointment. Overall, our efficient credentialing process occurs in three phases which include:

  • Phase I: Intake and Data Collection
  • Phase 2: Research and Primary Source Verification
  • Phase 3: Approval and Enrollment

Let’s Get Started!

Step 1: Review the credentialing process: Credentialing Process - click here

Step 2: Collect all documents needed for credentialing Process: Credentialing Checklist - click here

Step 3: Email Medical Staff Services to initiate the application process

Step 4: Monitor real-time updates of your credentialing application via the Credentialing Status Portal:


For additional credentialing services click appropriate links below:

Physician/Dentist Forms:


Advanced Practice Providers (APP's):


Physician/Dental Support Staff: 



The Atrium Health Medical Staff Office has established an online “Verification Lookup Portal” that is secure, free of charge, quick and easy access to an affiliation letter for the following Atrium facilities: Carolinas Medical Center, Atrium Health Pineville, Atrium Health University City, Atrium Health Union, Atrium Health Lincoln, Atrium Health Cabarrus, Atrium Health Cleveland, Atrium Health Kings Mountain, Atrium Health Stanly, Carolinas Rehabilitation, Union West Surgery Center, Cleveland Ambulatory Services and The Center for Orthopaedic Surgery.

To access the Verification Lookup Portal visit


  1. Login to the portal at
  2. Click the dropdown and choose the Facility (Required Field).
  3. Type in the providers Last Name (Required Field), First Name and NPI to narrow the search.
  4. Type in your name in the Requester area (Required Field) you may include other information about yourself if you wish.
  5. Place a checkmark in the box for the Legal Statement at the bottom of the page.
  6. Click Search.
  7. Click on your provider's name.
  8. Print the affiliation verification indicating the status of good standing.
  9. If no letter is available for the practitioner you are verifying, please contact us at 704-355-2147 or


Requests to verify a GME resident's or fellow's training at Atrium Health are processed by the individual program where the resident/fellow completed that training. Please contact programs directly with your verification inquiries; the Medical Staff Office does not complete verification of training forms. Please use the link to contact the program directly.


To request your loss run history during your tenure at Atrium Health please contact the Corporate Risk Management office via email.

Free Standing Emergency Department: Ambulance Patient Transfers/Transports Education

In order to provide our patients with the highest quality patient care and experience, we must ensure patient’s conditions meet medical necessity criterion (as articulated by Centers for Medicare/Medicaid) to determine if ambulance transport or transfers are reasonable and necessary.

Process Infographic

If you are able, post the process infographic in a clinical space where you can readily access this material as needed.

Policy Guidelines PowerPoint

Share with your respective care teams and reinforce in routine huddles or as you are able.

Further questions regarding these education materials? Please contact Todd Anderson.