MyAtriumHealth FAQ

• You will automatically receive an activation text message or email when you:
  • Schedule an appointment with an Atrium Health provider, or
  • Check in for your appointment
• If your mobile phone number and email address are missing from your records, the front desk staff will ask for this information at check-in. Then, they will send the activation text or email.
• You may also request an account by clicking Sign Up Now from MyAtriumHealth. You will be asked a series of questions from Experian. Experian is a third-party service that will verify your identity. Atrium Health will not be able to see your answers to the Experian questions.
• If you had an account with MyWakeHealth, those login credentials should work in MyAtriumHealth, starting in mid-February 2024. Some MyWakeHealth users will need to set up a new account, and will get instructions on how to do so. 

For help setting up your account, please call MyAtriumHealth Support toll-free at 855-799-0044.

Yes. Patients age 18 and older may grant or revoke access to anyone with whom they would like to share their health record:

• Sign in to the MyAtriumHealthM  website or mobile app. From the main menu, go to  Sharing Hub and follow the prompts to choose who you would like to share with and the type of information you would like to share.
• To grant MyAtriumHealth access to your caregiver or a spouse, for example, you will need the person’s email address to send an invitation. They will receive an email invitation and must verify your date of birth to obtain access.

MyAtriumHealth is currently available in English and Spanish. 

To update your language preference on the MyAtriumHealth website: 

• Select “Ver en Español” in the upper right corner of the browser page to switch to Spanish. Select "View in English" to switch to English. 
• Once logged in, you can also select the globe icon in the upper right corner to switch between available languages. 

If you're using the MyAtriumHealth app, the language you see is determined by your phone or tablet’s language setting. For example, if your device is set to Spanish, the MyAtriumHealth app will also display in Spanish. To change the language, update your device’s language setting and then relaunch the MyAtriumHealth app. 

• Select “Forgot Username?” on the login screen.
• Submit your first name, last name, date of birth, and email address.
• Your username will be sent to the email address associated with your account.

• Select “Forgot Password?” on the login screen.
• Enter your username, date of birth, and the email address associated with your MyAtriumHealth account, then click “Next”.
• A numeric code will be sent to the email address or mobile phone number on file. Enter the code on the screen “Verify Your Identity”.
• You will then be able to create a new password for your MyAtriumHealth account.

If you are a child’s parent or legal guardian, you can view their medical information and manage their care in MyAtriumHealth through proxy access. Proxies of children between the ages of 0-12 have a full view of the child’s information, while proxies of children between the ages of 13-17 have teen access, which is a limited view of the child’s information by default. Like other health systems across the country, Atrium Health follows state and federal regulations that limit online access to patient records for individuals aged 13-17.

A full view of the child’s information is granted to proxies when a patient 13-17 years old is of diminished capacity – meaning the patient is not mentally capable of making informed medical decisions on their own. Diminished proxy access requires a doctor’s order. Due to certain medical needs, there are instances when a parent or guardian may request full access to the child’s health record that will remain active after the child turns 18. As always, a parent or guardian may call the doctor's office to discuss their children's health concerns.

To access a child’s account, sign in to MyAtriumHealth. Select Request Family Access from Your Menu. Complete and submit the form, and access should be available within a few business days.

You will need your child's:

• Social Security Number, or
• Atrium Health Medical Record Number (MRN). You can find the MRN on a receipt from a child’s visit, right above the home telephone number.

Teens who are age 13 and older may have their own MyAtriumHealth account. To request the creation of their account, ask your teen’s provider at their next office visit. Your teen will receive an activation text or email to set up their account.

A full view is available for parents and legal guardians of children between the ages of 0-13 and for adults 18 and older. Parents and legal guardians of a proxy 18 and older cannot view billing information.

Teen access is available for proxies of children between the ages of 13-17. With this limited view, you can see immunizations, allergies, medications (except contraceptives, ADD/ADHD and anxiety and depression), refill medications, letters (unless marked sensitive by a provider), appointments (except OB-GYN and behavioral health), and you can also message your teen’s provider. However, after-visit summaries for any of your dependent’s visits aren’t available.

Atrium Health follows state and federal regulations in regard to limiting online access to patient records when a patient is 13-17 years old. These patients are legally entitled to consent to treatment for a small subset of conditions (e.g., behavioral health, pregnancy care, sexually transmitted infection screening or treatment) and a right to confidential health care. Consistent with other organizations nationally and the law, Atrium Health doesn’t share these treatment visits with parents or guardian proxies by default through MyAtriumHealth.

For children 13-17 years old, you can view immunizations, allergies, medications (except for contraceptives, ADHD, anxiety or depression), refill medications, letters (unless marked sensitive by a provider), and appointments (except OB-GYN and behavioral health) as well as message your teen’s provider. However, after-visit summaries for any of your teen’s visits aren’t available.

Parents or guardians have the right to request teen proxy access for their child aged 13-17 years old through MyAtriumHealth at any time. Parents and guardians have a right to request any of their child’s health information not appearing in MyAtriumHealth. You can submit a request to access medical records in MyAtriumHealth. We encourage parents and guardians to speak with their child and their child's doctor to discuss any questions or concerns.

You can schedule appointments with primary care providers and most specialists that you have seen within the past 3 years, including OB/GYN and pediatrics. 

If you can’t schedule an appointment with a provider, it may be because: 

• You haven't seen your provider within the last 3 years or don't have an upcoming appointment scheduled.  
• Only certain appointment types are available for online scheduling.  
• The type of appointment you’re trying to schedule requires more time than available time slots allow. 
• The provider does not use MyAtriumHealth scheduling tools.  

In any of these cases, it’s best to call your provider’s office directly to schedule your appointment.  

You can use MyAtriumHealth to view certain health information, such as appointments and messages, from organizations outside of Atrium Health. Learn more.

• Sign in to the MyAtriumHealth website or mobile app. From the main menu, go to Link My Accounts. Search for the organization you wish to link and follow the steps to login and complete the set up.
• If you are a patient of Atrium Health Wake Forest Baptist, much of your historical data will be available in MyAtriumHealth starting in February 2024 without further action required.

MyAtriumHealth is a website and mobile app that helps you manage your health. With MyAtriumHealth, you can see doctor’s notes, test results, allergies, and immunizations. You also can make appointments, send a message to your doctor's office, pay bills, and more.

No. MyAtriumHealth is a free service offered by Atrium Health.

If you would like more information about MyAtriumHealth, please talk to your doctor or a staff member at your doctor's office. You also may reach us at:

• 855-799-0044 (toll-free)
• myatriumhealth@atriumhealth.org

When a provider sends a new health message:

• You will receive an email notification.
• Additionally, you may opt in to text or push notifications. Use the Communication Preferences menu item to change your preferences.
• When signed in to MyAtriumHealth, you will see a notification for a new message in your health feed. Select View Message to go directly to the message.

Yes. You may send a non-urgent message to your doctor's office through MyAtriumHealth. From the main menu, go to Messages and then choose Send a message.

Please allow two business days for a response. MyAtriumHealth should not be used for urgent situations. In case of an emergency, please call 911.

Messages from MyAtriumHealth are sent to nurses who work with your health care team. The nurse may respond or may send your message on to your provider. All messages become part of your medical record.

Your health record includes Current Medications, Allergies, Immunizations, Health Issues, Surgeries, and Procedures. Within MyAtriumHealth, you may also see Medical and Family History, Test Results, and Preventive Care recommendations. MyAtriumHealth does not show the entire medical record.

To request medical records in MyAtriumHealth, sign in and select Menu then choose Request Medical Records. Follow the prompts to select the records you need to request. You can also call the Medical Records Department at 704-667-9500 or toll-free at 844-383-2109. Learn more about requesting your medical records.

Some results are ready on the same day; other results may take a few days. When the result is available, we release it to you online immediately. Sometimes, this means that you may see your results BEFORE your provider has seen them. Please understand that we look at every test result.

At Atrium Health, we believe sharing real-time information empowers you to take control of your health on your time. Some patients choose to look at this information right away while others choose to wait until their care team contacts them. Health information can be confusing. If you have a hard time understanding your results or you see something in a note that concerns you, please write down your questions and ask your provider when you see them or send a message to your doctor in MyAtriumHealth.

If you have questions about your lab or test results, please send your provider a message through MyAtriumHealth. From the main menu, go to Messages and then choose Send a message. 

If you use an Atrium Health Pharmacy, you can request refills in MyAtriumHealth. You can also track how many refills you have remaining and request a new prescription. For prescriptions filled through another pharmacy, contact them directly for refill requests. 

You can request prescription refills from the MyAtriumHealth website or app. 

1. Sign in to your account and go to Medications.
2. Select Request Refill for the medication you need renewed or add-in a medication if it's not listed.
3. Follow the instructions to complete.

Sign in to your MyAtriumHealth account. From the main menu, visit the Medications page. For any medications listed, you can click Learn More under the name of the medications.

Yes, we take great care to make sure your health information is private and secure. MyAtriumHealth follows HIPAA laws and uses encryption technology on your records.

Here are more tips to make sure your information is safe:

• Choose a password that is easy for you to remember, but hard for others to guess.
• From a web browser, you can turn on two-step verification for your account. After signing in to MyAtriumHealth, choose Security Settings from the main menu, then turn on Two-Step Verification.

MyAtriumHealth works best with the latest desktop and mobile Web browsers. On a Mac, Safari and Chrome work best. On a PC, use Microsoft Edge, Chrome, or Firefox.

To keep your health information safe and secure, MyAtriumHealth has a two-step verification that requires you to enter a security code to confirm your identity. Atrium Health strongly encourages patients to use Multi-Factor Authentication (MFA), but you may opt out if you wish to.

After your first time completing the two-step verification, you can turn off the feature under Preferences. 

If you choose to “Remember this Device,” frequent users of MyAtriumHealth will only need to do two-step verification periodically. 

We recommend that patients select email as their preferred method to receive a code. Patients should not see a delay receiving a code through email. If you are still not receiving a code, please call MyAtriumHealth Support at 855-799-0044 to confirm your correct email or mobile phone number is on file.