MyAtriumHealth frequently asked questions

The MyAtriumHealth app (iOS | Android) and website makes it easier than ever to manage your health and access. Once you're ready to get started:

• Register for a MyAtriumHealth account. You can do this in the MyAtriumHealth app or on the website.
• If you received an activation text or email from us, simply click the link provided to begin the account setup process.
• You can also create an account by answering a few questions about yourself. Just select Sign up now or Create an account from the app or website, and we’ll use your answers to connect your new account with your existing medical record.

Anyone age 18 and older can sign up, even if you aren’t an Atrium Health patient. If you’re 13-17 years old, you must be a patient as your provider will need to complete the MyAtriumHealth sign-up process for you.

For help setting up your account, please call MyAtriumHealth Support toll-free at 855-799-0044.

If you need same-day medical advice, please call your clinic directly. If you're experiencing a life-threatening emergency, dial 911 immediately.

Yes. Patients age 18 and older may grant or revoke access to anyone with whom they would like to share their health record:

• Sign in to the MyAtriumHealthM  website or mobile app. From the main menu, go to  Sharing Hub and follow the prompts to choose who you would like to share with and the type of information you would like to share.
• To grant MyAtriumHealth access to your caregiver or a spouse, for example, you will need the person’s email address to send an invitation. They will receive an email invitation and must verify your date of birth to obtain access.
• If you select Allow Only Billing Access, the adult can view your billing statements, add credit cards and make payments on your behalf. The Allow Only Billing Access option will not give them access to view medical information.

MyAtriumHealth is currently available in English and Spanish. 

To update your language preference on the MyAtriumHealth website: 

• Select “Ver en Español” in the upper right corner of the browser page to switch to Spanish. Select "View in English" to switch to English. 
• Once logged in, you can also select the globe icon in the upper right corner to switch between available languages. 

If you're using the MyAtriumHealth app, the language you see is determined by your phone or tablet’s language setting. For example, if your device is set to Spanish, the MyAtriumHealth app will also display in Spanish. To change the language, update your device’s language setting and then relaunch the MyAtriumHealth app. 

You can download the app on your mobile device or tablet from the App Store (iOS) or Google Play (Android).

• Select “Forgot login information?” on the login screen.
• Enter your email address or phone number to receive a two-factor verification code to recover your MyAtriumHealth account. Select “Send code.”
• Recover your username or create a new password for your MyAtriumHealth account. Remember that passwords are case sensitive.

If you are a child’s parent or legal guardian, you can view their medical information and manage their care in MyAtriumHealth through proxy access. Proxies of children between the ages of 0-12 have a full view of the child’s information, while proxies of children between the ages of 13-17 have teen access, which is a limited view of the child’s information by default. Like other health systems across the country, Atrium Health follows state and federal regulations that limit online access to patient records for individuals aged 13-17.

A full view of the child’s information is granted to proxies when a patient 13-17 years old is of diminished capacity – meaning the patient is not mentally capable of making informed medical decisions on their own. Diminished proxy access requires a doctor’s order. Due to certain medical needs, there are instances when a parent or guardian may request full access to the child’s health record that will remain active after the child turns 18. As always, a parent or guardian may call the doctor's office to discuss their children's health concerns.

To access a child’s account, sign in to MyAtriumHealth. From Your Menu, select Request Family Access under Sharing. Then select Child Proxy. Account access should be available within a few business days, and MyAtriumHealth will prompt you to confirm the child’s date of birth before access becomes active.

You will need your child's:

• Social Security Number, or
• Atrium Health Medical Record Number (MRN). You can find the MRN on a receipt from a child’s visit, right above the home telephone number.

Teens who are age 13 and older may have their own MyAtriumHealth account. To request the creation of their account, ask your teen’s provider at their next office visit. Your teen will receive an activation text or email to set up their account.

A full view is available for parents and legal guardians of children between the ages of 0-13. For adults 18 and older, different views are available depending on what is selected when access is granted. For example, proxies of adults 18 and older can have full viewing rights or, when access is granted, one option is to select “Allow Only Billing Access” so that only billing information is viewable for proxies. This allows adult patients to have different viewing rights for different proxies depending on their role.

Teen access is available for proxies of children between the ages of 13-17. With this limited view, you can see immunizations, allergies, medications (except contraceptives, ADD/ADHD and anxiety and depression), refill medications, letters (unless marked sensitive by a provider), appointments (except OB-GYN and behavioral health), and you can also message your teen’s provider. However, after-visit summaries for any of your dependent’s visits aren’t available.

Atrium Health follows state and federal regulations in regard to limiting online access to patient records when a patient is 13-17 years old. These patients are legally entitled to consent to treatment for a small subset of conditions (e.g., behavioral health, pregnancy care, sexually transmitted infection screening or treatment) and a right to confidential health care. Consistent with other organizations nationally and the law, Atrium Health doesn’t share these treatment visits with parents or guardian proxies by default through MyAtriumHealth.

For children 13-17 years old, you can view immunizations, allergies, medications (except for contraceptives, ADHD, anxiety or depression), refill medications, letters (unless marked sensitive by a provider), and appointments (except OB-GYN and behavioral health) as well as message your teen’s provider. However, after-visit summaries for any of your teen’s visits aren’t available.

Parents or guardians have the right to request teen proxy access for their child aged 13-17 years old through MyAtriumHealth at any time. Parents and guardians have a right to request any of their child’s health information not appearing in MyAtriumHealth. You can submit a request to access medical records in MyAtriumHealth. We encourage parents and guardians to speak with their child and their child's doctor to discuss any questions or concerns.

You can schedule appointments with primary care providers and most specialists that you have seen within the past 3 years, including OB/GYN and pediatrics. 

If you can’t schedule an appointment with a provider, it may be because: 

• You haven't seen your provider within the last 3 years or don't have an upcoming appointment scheduled.  
• Only certain appointment types are available for online scheduling.  
• The type of appointment you’re trying to schedule requires more time than available time slots allow. 
• The provider does not use MyAtriumHealth scheduling tools.  

In any of these cases, it’s best to call your provider’s office directly to schedule your appointment.  

You can use MyAtriumHealth to view certain health information, such as appointments and messages, from organizations outside of Atrium Health. Learn more.

• Sign in to the MyAtriumHealth website or mobile app. From the main menu, go to Link My Accounts. Search for the organization you wish to link and follow the steps to login and complete the set up.
• If you are a patient of Atrium Health Wake Forest Baptist, much of your historical data will be available in MyAtriumHealth starting in February 2024 without further action required.

MyAtriumHealth is a website and mobile app that helps you manage your health. With MyAtriumHealth, you can see doctor’s notes, test results, allergies, and immunizations. You also can make appointments, send a message to your doctor's office, pay bills, and more.

No. MyAtriumHealth is a free service offered by Atrium Health.

If you would like more information about MyAtriumHealth, please talk to your doctor or a staff member at your doctor's office. You also may reach us at:

• 855-799-0044 (toll-free)
• myatriumhealth@atriumhealth.org

MyAtriumHealth lets you customize how you’re notified for many different notifications. To manage your notifications: 

• Sign in to MyAtriumHealth app (iOS | Android) or website. 
• Open the menu and under Account Settings, select Communication Preferences. 
• Expand the list of notification options for the category you want to change. 
• To cancel a type of notification, deselect the envelope icon or text balloon icon next to it. Notifications are turned off if the applicable icon is white. 
• To add a type of notification, select the envelope icon or text balloon icon next to it. Notifications are turned on if the applicable icon is blue. 
• Note that you can also expand “Advanced settings” within each category, allowing you to choose preferences for more specific notifications. 
• When you're done changing your preferences, make sure you select Save Changes.

MyAtriumHealth messages allow you to follow up with your providers, get help using MyAtriumHealth and more. You can send messages or requests to: 

• Ask about an existing medical concern 
• Ask about medication you’re currently taking 
• Get technical support 
• Contact billing customer service 

From the main menu, select Messages and then select Send a message. 

Please allow two business days for a response. MyAtriumHealth should not be used for urgent situations. In case of an emergency, please call 911. 

If you have questions about a new, non-urgent health concern or a new medication request, schedule an appointment or start an urgent care video visit or eVisit to get the care you need. 

Your health record includes Current Medications, Allergies, Immunizations, Health Issues, Surgeries, and Procedures. Within MyAtriumHealth, you may also see Medical and Family History, Test Results, and Preventive Care recommendations. MyAtriumHealth does not show the entire medical record.

To request medical records in MyAtriumHealth, sign in and select Menu then choose Request Medical Records. Follow the prompts to select the records you need to request. You can also call the Medical Records Department at 704-667-9500 or toll-free at 844-383-2109. Learn more about requesting your medical records.

During an inpatient or emergency department visit, you’ll be able to view updates and information about education, medications, lab results, your care team, visit notes and After Visit Summaries in the MyAtriumHealth app. These real-time updates and information aren’t currently available on the MyAtriumHealth website. 

To view updates and information related to your inpatient or emergency department visit:;

• Sign in to the MyAtriumHealth app. 
• Select View visit or View hospital stay from any notifications that appear on your MyAtriumHealth account home page.

Some results are ready on the same day; other results may take a few days. When the result is available, we release it to you online immediately. Sometimes, this means that you may see your results BEFORE your provider has seen them. Please understand that we look at every test result.

At Atrium Health, we believe sharing real-time information empowers you to take control of your health on your time. Some patients choose to look at this information right away while others choose to wait until their care team contacts them. Health information can be confusing. If you have a hard time understanding your results or you see something in a note that concerns you, please write down your questions and ask your provider when you see them or send a message to your doctor in MyAtriumHealth.

If you have questions about your lab or test results, please send your provider a message through MyAtriumHealth. From the main menu, go to Messages and then choose Send a message. 

If you use an Atrium Health Pharmacy, you can request refills in MyAtriumHealth. You can also track how many refills you have remaining and request a new prescription. For prescriptions filled through another pharmacy, contact them directly for refill requests. 

You can request prescription refills from the MyAtriumHealth website or app. 

1. Sign in to your account and go to Medications.
2. Select Request Refill for the medication you need renewed or add-in a medication if it's not listed.
3. Follow the instructions to complete.

Sign in to your MyAtriumHealth account. From the main menu, visit the Medications page. For any medications listed, you can click Learn More under the name of the medications.

Use MyAtriumHealth to get a free cost estimate. See a combination of your potential out-of-pocket costs for both hospital and professional services. To get the most accurate estimate, have the location you’ll receive the service and your current insurance benefit information on hand.

• Sign in to the MyAtriumHealth app (iOS | Android) or website.
• Open the menu and under Billing, select Estimates.

Paperless billing is a convenient way to view and pay your bill while keeping your health information safe. Instead of receiving your bills in the mail, you’ll find them in MyAtriumHealth – and you'll be notified via text message or email when a new billing statement is ready.

MyAtriumHealth users are automatically enrolled in paperless billing. If you don’t have a MyAtriumHealth account, you’ll be notified of available billing statements via email or text message and will be directed to pay your bills online. You’ll also have the option to create a MyAtriumHealth account.

If you prefer getting your bills in the mail, MyAtriumHealth users have the option to opt out of paperless billing in Communication Preferences within their MyAtriumHealth account settings. Patients without MyAtriumHealth accounts can opt out of paperless billing by calling Atrium Health billing at 704-512-7171.

You can pay your bill in the MyAtriumHealth app or on the website.

• Sign in to the MyAtriumHealth app (iOS | Android) or website.
• Open the menu and under Billing, select Billing.
• If multiple accounts are visible, select the account you’d like to pay.
• Select Make a Payment.
• Select the amount you’d like to pay: Amount due or Other amount. Note: You must pay a minimum of $5 toward your balance. If your balance is less than $5, you must pay it in full.
• Select a payment method or add a new payment method. MyAtriumHealth allows you to use credit cards (including FSA and HSA cards), bank accounts, Apple Pay and Google Pay.
• Follow the prompts to complete your transaction.

You’ll need the following information in order to make a payment for another person:

• Guarantor account number and guarantor last name, or
• Guarantor account number and guarantor’s date of birth, or
• Guarantor account number and the last four digits of the guarantor’s social security number

When you have the right information:

• Open the MyAtriumHealth app (iOS | Android) or navigate to the website.
• Select Make a Payment from the browser sign-in window.
• Follow the on-screen prompts to make a payment for another person.

Visit Auto Pay is a convenient way for you to automatically pay your visit balance. When you come in for care, we'll automatically collect payment after insurance is processed – cutting back on billing statements and the hassle of paying medical bills.

During the eIn process for your visit, you can consent to have up to $75 of your visit balance automatically charged to your credit card or bank account on file in MyAtriumHealth. You can cancel your Visit Auto Pay agreement from Billing Details at any time.

To sign up for and consent to Visit Auto Pay during your next appointment’s eCheck-In process:

• Sign in to the MyAtriumHealth app (iOS | Android) or website.
• Select “Begin eCheck-In" from the appointment you’re checking in for.
• When you reach the Payments step of eCheck-In, you’ll be asked if you want to use Auto Pay for your visit. Just select “yes” to enroll.
• Finish the eCheck-In process for your appointment.

• Sign in to the MyAtriumHealth app (iOS | Android) or website.
• Open the menu and under Billing, select Billing.
• Select View balance details for the account you’d like to view, then select the Documents tab.
• View your latest statement or select Show all statements to see more.

• Sign in to the MyAtriumHealth app (iOS | Android) or website.
• Open the menu and under Billing, select Billing.
• Select View balance details for the account you’d like to view, then select the Payments tab.
• Under Past Payments, select the date range you’d like to view, then select Apply.
• Select View receipt on the payment you'd like to view. (Note: Payments made in MyAtriumHealth do not generate receipts.)

You can view closed visit accounts in MyAtriumHealth:

• Sign in to the MyAtriumHealth app (iOS | Android) or website.
• Open the menu and under Billing, select Billing.
• Select View balance details for the account you’d like to view, then select the Details tab.
• You can view closed accounts from last year or within a date range. Select Apply.

If your credit card is expiring, please update your MyAtriumHealth account with a new payment method so your payment plan remains current. If you have payment plans with more than one entity, you must enter your new payment method for each of them separately. To update your payment methods:

• Open the menu and under Billing, select Billing.
• Select Manage Payment Methods and select Add a new payment method

Call billing customer service at 704-512-7171 or send us a message in MyAtriumHealth:

1. Sign in to the MyAtriumHealth website.
2. From the Messaging menu, select Ask a customer service question
3. Follow the prompts to send us a message.

Or chat online:

1. Connect with billing customer service in our live online chat.
2. Follow the prompts to engage with an agent.

To add or update your health insurance coverage:

• Sign in to the MyAtriumHealth app (iOS | Android) or website.
• Open the menu and under Insurance, select Insurance Summary.
• Review, update, remove or add your coverage.

As a reminder, please confirm that your provider and facility is in your insurance company’s network before seeking care with us.

Yes, we take great care to make sure your health information is private and secure. MyAtriumHealth follows HIPAA laws and uses encryption technology on your records.

Here are more tips to make sure your information is safe:

• Choose a password that is easy for you to remember, but hard for others to guess.
• Use two-step verification – which is enabled by default for all MyAtriumHealth users – to secure health information.

MyAtriumHealth works best with the latest desktop and mobile Web browsers. On a Mac, Safari and Chrome work best. On a PC, use Microsoft Edge, Chrome, or Firefox.

If you use our MyAtriumHealth app (iOS | Android), version 10.3 or higher is required. we support:

• Most Apple devices running iOS 16.2 and above; iPhone 5s, 6 and 6 Plus are no longer supported.
• Android devices running version 11.0 and above; devices running versions 10.x or earlier can continue to use MyAtriumHealth but won’t be able to download updates.

To keep your health information safe and secure, MyAtriumHealth uses a two-step verification (also called Multi-Factor Authentication) that requires you to enter a security code to confirm your identity.

If you choose to “Skip this step next time,” frequent users of MyAtriumHealth will only need to do two-step verification periodically.

We recommend that patients select email as their preferred method to receive a code. Patients should not see a delay receiving a code through email. If you are still not receiving a code, please call MyAtriumHealth Support at 855-799-0044 to confirm your correct email or mobile phone number is on file. 

As a safe, secure alternative to a password, MyAtriumHealth allows you to sign in to your account using a passkey that verifies your identity with your phone or another trusted device (like a computer or tablet).

Passkeys can only be managed on the MyAtriumHealth website. To set up a passkey for your account:

1. Sign in to the MyAtriumHealth website with your username and password.
2. Select Your Menu, and under Settings, select Account Settings.
3. Under the Login section, select Manage passkeys, then Add new passkey.
4. Follow the steps – your device may ask you to verify your identity using your fingerprint, face or a PIN.

If you're having issues setting up a passkey on a work-issued device, such as a company computer, it may have firewalls or security settings that block passkey setup. To avoid this, try setting up a passkey on your personal device instead.